Understanding the return policy Victoria Secret is key for a smooth shopping experience. Whether you bought something that doesn’t fit or you simply changed your mind, knowing the rules helps you get your money back or make an exchange without stress. This guide breaks down everything you need to know, from time limits to the condition your items need to be in.
Return Policy Victoria Secret
Victoria’s Secret has a structured return policy designed to be customer-friendly. It covers both in-store and online purchases, though there are some important differences. The core of the policy allows returns and exchanges within a specific timeframe, provided you have the right proof of purchase and the items are in their original condition.
What is the Standard Return Window?
For most items, you have 90 days from the date of purchase to return them. This is a generous window compared to many other retailers. It gives you plenty of time to decide if you’re happy with your purchase. Remember, the clock starts ticking on the day your order ships or the day you buy in the store.
What Items Are Final Sale and Cannot Be Returned?
Not everything can be sent back. To avoid disappointment, be aware of these final sale items:
- Face masks (for health and safety reasons).
- Items marked “Final Sale” on the receipt or online listing.
- Gifted items without a valid gift receipt or proof of purchase.
- Altered or damaged merchandise.
- Swimwear with the hygienic liner removed.
Condition of Items for Return
Your items must be in like-new, resellable condition. This means:
- All original tags and labels are attached.
- Items are unworn, unwashed, and free of any stains or odors.
- They are in the original packaging, especially for fragrances or beauty products.
- The security tag is still intact.
Required Proof of Purchase
You must provide proof of purchase for any return or exchange. Acceptable forms include:
- The original sales receipt from a store.
- The packing slip from an online order.
- A digital receipt or order confirmation email.
- A valid gift receipt (for exchanges or store credit only).
Return Methods: In-Store vs. By Mail
You can choose to return your items either in person at a Victoria’s Secret store or by mailing them back. Each method has it’s own process.
How to Return an Item In-Store
Returning in-store is often the fastest way to get your refund. Follow these steps:
- Gather the items you wish to return, ensuring they meet the condition requirements.
- Locate your proof of purchase (receipt, packing slip, or email).
- Bring the items and proof to any Victoria’s Secret or Pink store in your country.
- A store associate will process your return. You’ll typically receive your refund on the spot if you have the original receipt.
How to Return an Item By Mail
If you don’t live near a store, mail-in returns are convenient. Here’s how it works:
- Log into your Victoria’s Secret account online and go to “Order History.”
- Select the item(s) you want to return and initiate the return process.
- Print the prepaid return shipping label that is provided. You will need a printer for this step.
- Securely package the items with the packing slip or return form inside the box.
- Attach the label and drop the package at a designated carrier location (like USPS or UPS).
- Keep your tracking number to monitor the return’s progress.
Refund Methods and Processing Time
How you get your money back depends on how you paid and where you return the item.
- In-Store Returns: Refunds are issued to the original form of payment immediately. If you paid with a gift card, you’ll get a new gift card.
- Mail Returns: Once the returned package is received and inspected by the warehouse, your refund is processed. This can take 10-14 business days to appear back on your credit card or original payment method.
- Without a Receipt: If you don’t have proof of purchase, you may be offered the lowest selling price in the form of a merchandise credit, subject to manager approval and identification check.
Victoria Secret Exchange Policy
If you need a different size or color, an exchange is a great option. Exchanges are generally free and can be done in-store or by mail. For mail exchanges, you often need to process the return first and then place a new order. In-store exchanges are instant, assuming the desired item is in stock. Remember, exchanges are subject to the same condition rules as returns.
Returning Gifted Items
Returning a gift is straightforward if you have the gift receipt. You can take the item and gift receipt to any store for an exchange or merchandise credit. Without a gift receipt, the store may offer you the current selling price as store credit, but this is not guaranteed and requires a valid ID. You cannot get a cash refund for a gifted item.
International Returns and Orders
If you purchased from a Victoria’s Secret website serving another country (like buying from the US site while in Canada), you must return the items by mail to that specific country’s return center. You cannot return international online orders to a local store in a different country. Check the website where you ordered for the correct international return address and any potential customs forms required.
Tips for a Hassle-Free Return Experience
- Always keep your receipt until you are sure you’re keeping the item.
- Inspect online orders as soon as they arrive to ensure everything is correct.
- Try on items carefully without removing tags to check for fit.
- Initiate mail returns promptly to stay within the 90-day window, accounting for shipping time.
- Take a photo of your return package and the tracking number before you drop it off.
Common Issues and How to Solve Them
Sometimes returns don’t go perfectly. Here are solutions to common problems:
- Lost Receipt: Check your email for a digital copy. If you used a Victoria’s Secret credit card or gave your email in-store, the purchase might be linked to your account. The store can often look it up.
- Past the 90-Day Window: The store manager may, at their discretion, offer a merchandise credit for the current value. It’s always worth asking politely.
- Item Arrived Damaged: Contact Victoria’s Secret Customer Service immediately. Do not initiate a standard return. They will usually send a replacement or provide a special return label for the damaged goods.
- Refund Not Received: First, use your tracking number to confirm the return was delivered. Then, allow the full 10-14 business days for processing. If it still doesn’t appear, contact customer service with your return tracking and order number.
Victoria’s Secret Beauty Return Policy
The return policy for beauty items, like perfumes, lotions, and makeup, is slightly different. For health and safety reasons, these items can only be returned if they are unopened and the seal is intact. Once a beauty product has been used or opened, it cannot be returned or exchanged unless it is defective.
Using the Victoria’s Secret App for Returns
The mobile app makes starting a return easy. You can view your order history, initiate a return, and print your label directly from your phone. Some locations may even offer a QR code return option in-store, allowing you to skip the line by starting the process on your device before you get to the counter.
Contacting Customer Service
If you have a complex issue, you can reach Victoria’s Secret Customer Service at 1-800-411-5116. They are available from 7am to 12am ET, seven days a week. You can also use the live chat feature on their website or the “Contact Us” form for less urgent inquiries. Having your order number ready will speed things up.
FAQs About Victoria’s Secret Returns
How long do I have to return something to Victoria’s Secret?
You typically have 90 days from the purchase date to return most items for a refund or exchange.
Can I return Victoria’s Secret items without a tag?
No, items generally need all original tags attached to be eligible for return. The tags are a key part of proving the item is in new, unworn condition.
Does Victoria’s Secret accept returns on sale items?
Yes, sale items can be returned as long as they are not marked “Final Sale” and are within the 90-day return window. They must also meet all other condition requirements.
What is Victoria’s Secret’s return policy for online orders?
Online orders follow the same 90-day policy. You can return them by mail using a prepaid label or take them to any Victoria’s Secret store. Remember to include the packing slip with mail returns.
Can I return a bra to Victoria’s Secret?
Yes, bras can be returned within 90 days with the original tags attached and in unworn condition. The hygiene liner must also be in place.
How do I return something to Victoria’s Secret I got as a gift?
With a gift receipt, you can exchange the item or receive merchandise credit in store. Without any receipt, you may be offered the current selling price as store credit, subject to approval.
Are there any return fees?
Returns by mail are free if you use the prepaid label provided by Victoria’s Secret. In-store returns are always free. There is no restocking fee.
Knowing the details of the return policy Victoria Secret uses empowers you to shop with confidence. By keeping your receipts, checking items promptly, and following the condition guidelines, you can ensure that any returns or exchanges you need to make are quick and simple. Always double-check the policy on the official website if you have a unique situation, as details can occasionally be updated.