Understanding the Under Armour return policy is key to a stress-free shopping experience, whether you buy online or in-store. This guide breaks down everything you need to know about the Return Policy Under Armour, making returns and exchanges simple and straightforward.
We’ll cover timeframes, condition requirements, and the step-by-step process. You’ll learn how to handle online purchases, in-store returns, and even international orders. Let’s get started so you can shop with total confidence.
Return Policy Under Armour
Under Armour’s return policy is designed to be flexible for its customers. In general, you can return most unworn items within 60 days of purchase for a full refund to your original payment method. This applies to purchases made from both Under Armour brand houses and their official website.
However, there are important details and exceptions to be aware of. The condition of the item and having the correct proof of purchase are critical for a successful return. We’ll go through all these specifics in the sections below.
What Items Can You Return?
Most Under Armour products are eligible for return if they meet basic criteria. This includes apparel, footwear, and equipment.
* Apparel: Shirts, shorts, pants, jackets, and sports bras.
* Footwear: Running shoes, training shoes, and cleats. Shoes must be returned in the original box, and it’s best if the box is in good condition.
* Equipment: Bags, gloves, hats, and certain training gear.
There are some items that have special rules or cannot be returned at all. It’s good to check before you buy.
* Customized Products: Any item that has been personalized or customized (like shoes with your name on them) is typically final sale and cannot be returned.
* Face Coverings/Masks: For health and safety reasons, these are usually non-returnable.
* Gift Cards: These are not returnable for a cash refund.
* Worn or Damaged Items: Items that show signs of wear, are damaged by the customer, or are not in their original state will likely be refused.
The 60-Day Return Window
The core of the Return Policy Under Armour is the 60-day window. This 60 days starts from the date your order was shipped, not necessarily the day you received it. You can find the ship date on your packing slip or in your order confirmation email.
This is a generous policy compared to many retailers. It gives you ample time to try on gear, test it during workouts, and decide if it’s right for you. Just remember the clock starts ticking as soon as your package leaves the warehouse.
If you’ve missed the 60-day mark, don’t assume all is lost. In some cases, especially in physical Brand House stores, managers may have discretion to accept a return outside the window, possibly for store credit. This is not guaranteed, but it’s worth asking politely if you have a good reason.
Condition of Items: The “Unworn” Rule
This is the most important part of any return. To be accepted, your return must be in its original, unworn, unwashed, and resalable condition. Here’s what that means in practice:
* Tags Must Be Attached: All original tags and labels should still be on the item.
* Original Packaging: Footwear must be returned in the original shoe box. For other items, using the original packaging is recommended.
* No Signs of Use: The item should have no stains, odors, dirt, or any marks indicating it was worn for a workout or wash. Trying something on at home is fine, but wearing it for a run is not.
A good rule of thumb is: if you wouldn’t buy it in its current state from a store shelf, it probably won’t be accepted as a return. Inspect items carefully before you remove tags.
How to Return an Online Purchase
Returning something you bought from UnderArmour.com is a straightforward process. You have two main options: by mail or in a store.
Option 1: Return by Mail (Online Process)
This is the most common method. Follow these steps:
1. Initiate Your Return Online: Go to the Under Armour Returns page. You’ll need your order number and the email address used for the purchase.
2. Select Items: Choose the items from your order that you wish to return and select a reason.
3. Choose Refund Method: Decide if you want a refund to your original payment method or an Under Armour eVoucher (which is often issued faster).
4. Print Your Label: A prepaid return shipping label will be generated for you to print. Under Armour covers the cost of standard return shipping.
5. Pack Your Item: Securely pack the item with all tags in its original packaging if possible. Include the packing slip or the return form the website provides.
6. Attach the Label: Attach the printed return label securely to the outside of the box.
7. Drop Off: Drop the package at a designated carrier location (like UPS or USPS, depending on the label).
Once the return is received and processed at the warehouse, you’ll get a confirmation email. Refunds to cards can take 5-10 business days to appear after processing.
Option 2: Return In-Store
You can also return online purchases to any Under Armour Brand House or Factory House store in the same country. This is often the fastest way to get your refund.
1. Bring Your Items: Take the unworn items with all tags attached.
2. Bring Proof of Purchase: This is crucial. Bring your packing slip, or the order confirmation email on your phone. The store associate will need the order number.
3. Visit the Store: Go to the customer service or checkout counter. They will process the return directly to your original payment method in most cases.
The advantage here is immediate resolution. You walk out with your refund initiated and don’t have to wait for shipping.
How to Return an In-Store Purchase
If you bought an item directly from a physical Under Armour store, you should ideally return it to a store. The process is simple.
1. Locate Your Receipt: The original receipt is the best form of proof of purchase. If you lost it, the store may be able to look up the purchase with the credit card you used or offer store credit at the current selling price.
2. Ensure Item Condition: Double-check that the item is unworn, with tags, and in original packaging.
3. Visit Any Store: You can return to any Under Armour Brand House or Factory House, not just the one you bought it from. Present the item and receipt for a quick refund or exchange.
Without a receipt, the policy becomes more flexible. The store will likely offer you an merchandise credit for the item’s current selling price, which you can use that day.
Understanding Refunds and Processing Times
How you get your money back depends on your return method.
* Refund to Original Payment: This is the standard. If you paid by credit/debit card, the refund goes back there. For PayPal, it returns to your PayPal account. This process takes the longest: after the warehouse receives your return, allow 5-10 business days for the refund to post to your account.
* Under Armour eVoucher: You can often choose this option during the online return process. An eVoucher code is emailed to you much faster, usually within 24-48 hours of the return being received. This is great if you plan to buy something else from Under Armour soon.
* In-Store Refunds: If you return in person, the refund to your card is usually initiated immediately. It may still take 2-3 business days to show on your statement, but the process is started right away.
Processing times start when the return facility scans your package. During peak seasons like holidays, add a few extra days for processing.
International Returns and Special Cases
The Return Policy Under Armour can vary for international orders. If you ordered from a country-specific Under Armour site (like UnderArmour.ca for Canada), you generally must return to that country’s warehouse or stores.
* Cross-Border Returns: Returning a US purchase to a Canadian store, or vice versa, is usually not possible. You must follow the return policy of the country where you made the purchase.
* Shipping Costs: For international returns by mail, you are often responsible for the return shipping costs and any customs duties. Check the website of the country you ordered from for precise instructions.
* Final Sale Items: Always check the product description before buying. Some items, especially heavily discounted clearance products, may be marked “Final Sale” and are not eligible for return or exchange.
The Under Armour Exchange Process
Sometimes you just need a different size or color. Exchanges are easy, especially in-store.
* For Online Purchases: The most efficient way is to process a return for a refund and then place a new order for the item you want. Under Armour’s online system does not offer a direct “exchange” option that holds inventory.
* For In-Store Purchases: Simply bring the item and receipt to a store. They can process an even exchange for a different size or color of the same product, subject to availability. If you want a different item, they’ll typically process a return and then a new purchase.
Placing a new order ensures you get the item you want before it sells out, especially for popular products.
Tips for a Smooth Return Experience
A few simple steps can make your return hassle-free.
* Keep Your Packaging: Don’t throw away the shoe box or any original tags until you’re sure you’re keeping the item.
* Save Your Receipts: File your physical receipts, or create a dedicated email folder for online order confirmations.
* Act Within the Window: Don’t let the 60 days slip by. Mark a calendar reminder if your unsure about an item.
* Inspect Before You Wear: Try on apparel indoors on a clean surface to avoid accidental stains or damage that could void a return.
* Be Prepared In-Store: Have your order number or receipt ready when you go to the counter. It speeds everything up for everyone.
Following these tips aligns perfectly with the Return Policy Under Armour and ensures you have no problems.
Warranty and Defective Products
The standard return policy is for change-of-mind returns. What if your item is defective? Under Armour stands behind the quality of its gear.
If you receive an item with a manufacturing defect (like a seam unraveling after minimal wear or a zipper that breaks), you should contact Under Armour Customer Service immediately. They will guide you through a warranty claim.
For defective items, the 60-day rule may be extended. You will likely need to provide photos of the defect. Under Armour will typically cover the shipping costs for a warranty replacement or refund, which is a nice benefit for these situations.
Gift Returns and Purchases
Returning a gift you received is a common scenario. Under Armour’s policy is gift-friendly.
* With a Gift Receipt: If the giver included a gift receipt, you can return the item within 60 days for an Under Armour merchandise credit or exchange. This is usually straightforward.
* Without a Gift Receipt: If you have no receipt at all, you can still try returning it to a store. The store may offer you a merchandise credit for the item’s current selling price. This allows you to choose something you really like.
The person who bought the gift will not be notified of the return, and the refund will not go back to their card when a gift receipt is used.
FAQ: Return Policy Under Armour
Here are quick answers to some frequently asked questions.
Q: How long is the Under Armour return policy?
A: The standard return period is 60 days from the ship date for most unworn items in resalable condition.
Q: Can I return Under Armour without a receipt?
A: Yes, for in-store purchases, you can often receive store credit for the current price. For online purchases, you’ll need your order number, which is in your confirmation email.
Q: Does Under Armour accept returns on worn shoes?
A: Only if they are defective due to a manufacturing flaw. For change-of-mind returns, shoes must be unworn, in the original box, with no signs of wear on the soles or upper.
Q: Are there any return shipping fees?
A: For returns initiated through the official Under Armour website in the US, they provide a prepaid label at no cost to you. International returns may have fees.
Q: Can I return an online order to a store?
A: Absolutely. This is often the fastest method. Just bring the items, all tags, and your packing slip or order number to any Under Armour Brand House.
Q: What about returning sale items?
A: Sale items are generally returnable under the same 60-day policy unless they are specifically marked “Final Sale” on the product page or receipt.
Q: How do I start an Under Armour return online?
A: Visit the Returns Center on UnderArmour.com, enter your order number and email, and follow the step-by-step instructions to generate a label.
Understanding these details makes shopping with Under Armour risk-free. Their policy is designed to be fair and customer-focused, giving you plenty of time to ensure your gear is perfect for your needs. Always check the official Under Armour website for the most current policy information, as details can occasionaly be updated. With this knowledge, you can shop confidently for your next pair of running shoes or training outfit.