Finding the perfect pair of UGG boots is a great feeling. But what happens if they don’t fit right or you change your mind? Understanding the return policy UGG boots is key to a stress-free shopping experience.
This guide explains everything you need to know about returning your UGGs. We’ll cover time limits, condition rules, and step-by-step instructions to make the process smooth.
Return Policy UGG Boots
The official UGG return policy is designed to be straightforward for customers. In general, they offer a generous window for returns and exchanges on full-price items. However, there are important details you should be aware of before initiating a return.
The core policy allows you to return most unworn items within 30 days of reciept for a refund to your original payment method. For exchanges, you typically have 60 days. Always check your packing slip or order confirmation for the exact dates applicable to your purchase.
What Items Can You Return?
Most items from UGG are returnable if they meet basic criteria. Here’s a quick list of what usually qualifies:
* Unworn Footwear: This is the most important rule. The boots must not show any signs of wear, including marks on the soles or fur.
* Full-Price Items: Items bought at their regular selling price are subject to the standard 30/60 day policy.
* Accessories and Apparel: Things like slippers, sandals, bags, and clothing are generally returnable if unworn and with tags attached.
* Defective Products: Items with manufacturing flaws are of course eligible for return or exchange, even if worn.
Key Conditions for a Successful Return
To ensure your return is accepted without any issues, follow these conditions carefully. UGG will inspect returned items, so attention to detail matters.
* Original Packaging: Try to return the boots in their original shoebox. The box should be in good condition, as it’s considered part of the product.
* All Tags Attached: The official UGG hangtag and any other labels must still be fixed to the boots.
* Proof of Purchase: You must include the original packing slip or your order number. Returns without proof of purchase may be denied or only eligible for store credit.
* No Signs of Wear: The soles must be completely clean and unscuffed. The interior lining and sheepskin fur should look brand new.
Step-by-Step Return Process
Returning your UGG boots is a simple process whether you bought them online or in a store. Here are the numbered steps to follow:
1. Gather Your Items. Collect the boots, the original shoebox, all tags, and your packing slip or order confirmation email.
2. Choose Your Method. Decide if you are doing a return for refund or an exchange. Remember the different time windows (30 days for refund, 60 for exchange).
3. Initiate the Return Online. Go to the UGG website’s Returns & Exchanges page. Enter your order number and email address to start the process. You’ll get a prepaid return shipping label to print.
4. Pack the Box Securely. Place the boots and all materials back into the original shoebox. Then, put that shoebox into a larger shipping box for protection. Attach the return label clearly on the outside.
5. Drop Off the Package. Take your sealed package to the designated carrier (like UPS or USPS). Keep your tracking number safe so you can monitor the return’s progress.
6. Wait for Processing. Once UGG receives your return, it can take 5-10 business days for them to process it. You’ll recieve an email confirmation when your refund is issued.
Returning UGG Boots Bought from Other Retailers
If you purchased your UGG boots from a department store, shoe shop, or another online retailer, you cannot return them to UGG directly. You must follow the return policy of the store where you made the purchase.
For example, stores like Nordstrom, Zappos, or DSW all have their own unique return windows and conditions. Always check the retailers policy before buying, as some may be more or less lenient than UGG’s official policy.
The Difference Between Returns and Exchanges
It’s helpful to understand how UGG handles returns versus exchanges, as the process differs slightly.
* Return for Refund: You send the item back and receive your money back to the original payment method. The time limit is typically 30 days from delivery.
* Exchange for a Different Size/Color: You send the item back and request a new size or color. The time limit for exchanges is usually 60 days from delivery. Exchanges are subject to the availability of the new item you want.
Special Considerations and Exceptions
Not every product follows the standard rules. Here are some important exceptions to keep in mind.
Final Sale and Discounted Items
This is a crucial area. Items marked “Final Sale” cannot be returned or exchanged under any circumstances. This often applies to:
* Products purchased during major sale events.
* Items with a significant discount.
* Certain limited-edition or collaborative styles.
Always double-check your receipt or the product page for a “Final Sale” notation before buying discounted UGGs. The return policy for these is very strict.
International Returns
If you ordered from a UGG website in a different country than your own, the return process can be more complex. You may be responsible for international shipping costs, and duties/taxes are often non-refundable. Contact UGG Customer Service for specific guidance before sending an international return.
Worn or Damaged Returns
What if you wore the boots once and then realized they are defective? This is a common situation. If there is a genuine material or workmanship flaw, contact UGG Customer Service immediately. They will likely authorize a return for inspection. If they confirm the defect, you will be offered a repair, replacement, or refund.
However, if the damage is due to normal wear and tear or accidental damage, your return will probably not be accepted. It’s a fine line, so clear communication with customer service is key.
Tips for a Hassle-Free UGG Return
Follow these tips to make sure your return goes as smoothly as possible.
* Try Boots Indoors: When your new UGGs arrive, try them on on a clean, carpeted surface. This prevents any marks on the sole that could void the return policy.
* Keep Everything: Do not throw away the shoebox, tissue paper, or tags until you are certain you are keeping the boots.
* Act Quickly: Don’t wait until the last day of the return window. Initiate the process as soon as you know you want to send them back to avoid missing the deadline.
* Use a Tracked Service: Always use the prepaid label provided or a shipping service with tracking and insurance. This protects you if the package gets lost.
* Take Photos: Before you send the boots back, take photos of them from all angles, showing their condition and that all tags are attached. This provides proof if any disputes arise.
Common Questions About UGG Returns
Here are answers to some frequently asked questions that aren’t always clear.
Q: Can I return UGG boots without the receipt?
A: It’s very difficult. For online orders, your order number is essential. For in-store purchases, a receipt is usually required. Without proof, UGG may offer store credit at the current selling price, which could be lower than what you paid.
Q: How long does an UGG refund take?
A: After UGG receives your return, processing takes 5-10 business days. Once issued, the time it takes for the refund to appear on your bank or credit card statement varies by institution, often an additional 3-5 business days.
Q: Are return shipping costs free?
A: For returns within the same country, UGG typically provides a prepaid return label, making the return free for you. However, for international returns or exchanges due to a change of mind, you might have to cover the shipping costs.
Q: What is UGG’s warranty policy?
A: UGG offers a one-year limited warranty against material and workmanship defects. This is separate from the return policy. The warranty covers repairs or replacements for defects but does not cover damage from normal wear or accidents.
Q: Can I return customized UGG boots?
A: No, personalized or customized products, such as those with embroidered initials, are almost always considered final sale and cannot be returned.
Q: Where can I return UGG boots bought online?
A: Items purchased on UGG’s official website must be returned by mail using their online return portal. You generally cannot return online orders to physical UGG retail stores, but it’s worth checking with your local store as policies can sometimes vary.
Understanding the return policy for UGG boots gives you confidence when making a purchase. By knowing the 30-day window, keeping your boots in pristine condition, and following the correct steps, you can ensure a positive outcome if your boots need to go back. Always remember to check for final sale restrictions, especially during holidays, and keep all your original packaging. With this knowledge, you can enjoy your UGG shopping knowing you’re fully informed.