Return Policy Shopbop

If you love shopping for clothes online, you’ve probably heard of Shopbop. It’s a great place to find designer and contemporary fashion. But before you click “buy,” it’s smart to understand the return policy shopbop has in place. Knowing the rules helps you shop with confidence and avoid any surprises later.

This guide will walk you through everything. We’ll cover how long you have to return items, what condition they need to be in, and how to start a return. We’ll also explain the different return methods and any costs involved. By the end, you’ll be a pro at navigating their policy.

Shopbop’s return policy is designed to be straightforward. In general, they accept returns within 30 days of when you received your order. The items must be unworn, unwashed, and in their original condition with all tags attached. This is standard for most online fashion retailers.

It’s important to note that the 30-day window is strict. They calculate it from the delivery date confirmed by the carrier. Don’t wait until the last minute to decide. Start your return process as soon as you know an item isn’t right for you.

What Items Can Be Returned?

Most items you buy from Shopbop are eligible for return. This includes clothing, shoes, handbags, and accessories. However, there are some important exceptions you should be aware of.

Final Sale items: These are clearly marked during checkout and cannot be returned or exchanged.
Swimwear and intimates: For hygiene reasons, these must have the original hygienic liner attached and be unwashed.
Jewelry: Must be returned in its original packaging and protective pouches.
Beauty products: Generally, these cannot be returned once opened or used.
Gifted items: Have different terms, which we’ll cover later.

Always double-check the product description before purchasing. It might note any special return conditions for that specific item.

Condition Requirements for Returns

This is the most crucial part of any return. Shopbop will inspect your return carefully. To ensure it’s accepted, follow these condition rules.

All original tags must be attached and intact. Don’t remove the price tag or fabric content tag.
The item must be unworn, unwashed, and free of any stains, scents, or damage.
Shoes must be returned with the original shoe box. The box should be placed inside another shipping box to protect it.
Handbags should have all protective stuffing and coverings. The dust bag should be included if it came with one.
All original packaging and documentation, like authenticity cards, must be included.

If an item is returned in unacceptable condition, Shopbop may send it back to you. In some cases, they might deduct a fee from your refund to cover the loss in value.

How to Initiate a Return

Starting a return is easy and done entirely online. You can’t just mail an item back without notifying them first. Here are the step-by-step instructions.

Go to the Shopbop website and log into your account.
Navigate to “My Orders” or “Order History.”
Find the order containing the item you wish to return.
Click on “Return Item” or a similar button next to that order.
Select the specific item(s) you are returning and choose a reason from the dropdown menu.
Choose your preferred return method (more on this next).
Print the provided return label and packing slip.

Once you’ve completed these steps, your return is officially authorized. Pack the item securely, attach the label, and drop it off at the designated carrier.

Return Method 1: Prepaid Label

This is the most common method. Shopbop provides a prepaid return shipping label. You simply print it, attach it to your package, and drop it off. The cost of this return shipping is deducted from your refund.

As of now, the fee for using the prepaid label is $8.50 for customers in the United States. This amount will be subtracted from the total refund you receive. Remember to use the label provided for your specific return, as it contains a unique tracking number.

Return Method 2: Self-Ship Return

You can also choose to ship the return yourself using your own carrier and pay for postage directly. This method might be prefered if you have a carrier discount or want to use a specific service.

If you choose this option, you must still initiate the return online through your account. You’ll mark it as a self-ship return. Then, you enter the tracking information once you’ve shipped the package. It’s your responsibility to ensure the package arrives at Shopbop’s returns center.

Understanding Refunds and Processing Time

After Shopbop receives your return, they will inspect it. This inspection process usually takes 3-5 business days. Once approved, they will process your refund.

Refunds are issued to the original payment method used for the purchase. Here’s a typical timeline:

Credit/Debit Card: 3-10 business days after the refund is processed, depending on your bank.
Shopbop Gift Card: Refunds are usually issued within 24 hours of approval.
PayPal: 3-5 business days after processing.

You will recieve an email confirmation once your refund has been issued. Keep an eye on your inbox for that notification. Note that shipping fees are generally non-refundable, unless the return is due to a Shopbop error.

International Returns

If you are shopping from outside the United States, the return process has a few extra steps. The core policy of 30 days and condition requirements remains the same. However, shipping and duties work differently.

For international returns using Shopbop’s prepaid label, you will see a higher return shipping deduction. This fee covers the international postage. Additionally, you are responsible for any import duties or taxes you paid. These are typically not refundable by Shopbop, as they are fees charged by your country.

It’s advisable to contact your local customs office to understand the process for reclaiming any duties on exported returns. The process can vary widely by country.

Exchanges and Store Credit

Shopbop does not offer direct exchanges. The process is to return the unwanted item for a refund and then place a new order for the correct size or color. This is often faster than a traditional exchange system anyway.

If you want a different item, this two-step process is your best bet. It ensures you get the refund quickly and can use the funds to buy what you really want. Sometimes, items sell out, so this method also lets you secure the new item immediately.

You can also choose to receive your refund as Shopbop store credit. In some cases, they may offer a promotional bonus for choosing store credit, like a small credit on top of your refund. Look for this option when you are initiating the return online.

Returns for Gifted Items

If you received a gift from Shopbop, the return process is slightly different. You will need the order number from the gift receipt. Go to the “Returns” page on the website and enter that order number.

Since the original purchaser paid for the item, the refund for a gifted item is always issued as Shopbop store credit. This credit will be emailed to you in the form of an e-gift card. You can then use it for a future purchase on the site. The same condition and time frame rules apply.

What to Do If Something Goes Wrong

Sometimes, returns don’t go as planned. Maybe your package is lost, or you disagree with Shopbop’s assessment of an item’s condition. Here’s what you can do.

First, always keep your return tracking number. This is your proof that you shipped the item. If the tracking shows delivered but your refund hasn’t been issued after 10 business days, contact Shopbop Customer Service.

If a return is denied due to condition, they will usually provide a reason and photos. You can discuss this with them. If you used the prepaid label and the item is lost in transit, contact Shopbop. They often have insurance on these labels and can help resolve the issue.

For the quickest help, use the live chat feature on their website or email them directly. Having your order number and return tracking number ready will speed things up considerably.

Tips for a Smooth Return Experience

Following a few simple tips can make the whole process hassle-free.

Try on items carefully: Be sure you’re on a clean surface and haven’t applied lotions or perfume that could transfer.
Keep all packaging: Until you’re sure you’re keeping an item, keep the shoe box, dust bag, and all tags attached.
Act quickly: Don’t let the 30-day window slip away. Start the return as soon as you make a decision.
Pack securely: Use a sturdy box and secure packing materials. For shoes, put the original shoe box inside another box.
Document everything: Take a quick photo of the item with tags attached before you pack it. This can be helpful if any questions arise later.

By being a mindful shopper and following the policy guidelines, you can enjoy shopping at Shopbop with total peace of mind. Their policy is clear, and as long as you adhere to it, returns are a simple process.

Frequently Asked Questions (FAQ)

How long does Shopbop take to refund?
After they receive your return, inspection takes 3-5 business days. Once approved, refunds to credit cards can take 3-10 additional business days. Gift card refunds are faster, often within 24 hours.

Does Shopbop have free returns?
No, Shopbop does not offer free returns. Using their prepaid return label costs $8.50 for U.S. customers, which is deducted from your refund. International return fees are higher.

Can I return Shopbop items to Amazon?
No, you cannot. Even though Shopbop is owned by Amazon, they operate as separate retailers. Shopbop returns must be sent to their specified returns center using their process.

What is Shopbop’s return policy for sale items?
Sale items are returnable unless they are marked “Final Sale.” Always check the product page and your cart before purchasing, as final sale items are non-returnable.

How do I return something to Shopbop without the original box?
For most clothing, the original brand box isn’t required, but all tags must be on. For shoes, the original shoe box is a mandatory part of the return. Missing it could result in a rejected return or a fee.

Can I return to Shopbop after 30 days?
The 30-day return window is firm. Returns initiated after 30 days from delivery are typically not accepted and will be sent back to you. It’s very important to stay within that timeframe.

Does Shopbop refund shipping costs?
Original shipping charges are generally non-refundable, unless the return is due to their mistake (like sending the wrong item). The return shipping fee is also deducted from your refund total.

Understanding the return policy shopbop uses is key to a good shopping experience. It allows you to try new styles and brands from home without worry. Just remember the key points: 30 days, original condition with tags, and using the correct return process. With this knowledge, you can shop their collection confidently, knowing exactly what to expect if something isn’t perfect.