If you’ve ever bought too much paint or picked the wrong color, you need to know the return policy Sherwin Williams has in place. Understanding the return policy Sherwin Williams customers rely on can save you time, money, and frustration, whether you’re a DIY enthusiast or a professional contractor.
This guide breaks down everything you need to know. We’ll cover what you can return, how long you have, and what condition items need to be in. We’ll also explain the differences for various product types and your proof of purchase options.
Let’s get started.
Return Policy Sherwin Williams
The core Sherwin Williams return policy is designed to be fair and straightforward. In general, most unopened, unused products in resalable condition can be returned within 30 days of purchase with a valid receipt. However, there are important exceptions and specific rules that apply.
The policy can vary slightly depending on wether you shop at a company-owned store or an independent franchise. It’s always a good idea to check with your local store for any specific local procedures.
What Items Can You Return?
Sherwin Williams accepts returns on a wide range of products, but not everything is eligible. Here’s a quick list of commonly returnable items:
- Unopened cans of paint and stain.
- Unused gallons or quarts that have never been tinted.
- Unopened containers of primers and specialty coatings.
- New and unused painting tools (brushes, rollers, trays).
- Unopened caulk, adhesives, and sealants.
- New equipment like sprayers, ladders, or tarps with all original packaging.
What Items Are Typically Non-Returnable?
For safety, hygiene, and practical reasons, some items cannot be returned. You should be aware of these before you buy.
- Tinted or custom-mixed paint. This is a major exception because color is mixed specifically for you.
- Opened cans of paint, even if only a small amount was used.
- Special order items that are not regular stock.
- Clearance or “as-is” merchandise, which is usually sold with all sales final.
- Used painting tools or applicators.
- Damaged merchandise that was sold at a discount.
The 30-Day Return Window
The standard return period is 30 days from the original purchase date. This is strict for most items, especially without a receipt. The clock starts ticking on the day you buy the product, so it’s best not to wait if you know you need to make a return.
Some exceptions might apply for defective products, which we’ll cover later. Always try to initiate the return well before the 30-day mark to avoid any issues.
Condition of Items: “Resalable” is Key
The term “resalable condition” is crucial. This means the product must be in a state that Sherwin Williams can put it back on the shelf and sell to another customer. For this to happen, the item needs:
- Original, unbroken packaging.
- All original labels and barcodes intact and legible.
- No signs of use, wear, or damage.
- All parts and accessories included (for tools or equipment).
An opened can of paint, even if you just peeked inside, is not in resalable condition. The same goes for a brush that’s been taken out of its plastic sleeve.
Proof of Purchase: Receipts, Cards, and Accounts
Having your proof of purchase makes the return process incredibly smooth. Sherwin Williams accepts several forms of verification.
- Original Receipt: This is the best and fastest option. Keep it safe.
- Credit/Debit Card: If you lost the receipt, the card used for purchase can often be looked up in the system.
- SW Pro+ Account or Other Store Account: If you purchased through a professional or rewards account, the transaction will be on file. The sales associate can find it with your phone number or account number.
Without any proof of purchase, you may be offered store credit at the current selling price, which might be lower than what you paid. Returns without a receipt are also subject to manager approval and may be limited in value.
Step-by-Step Return Process
Follow these simple steps to ensure your return goes off without a hitch.
- Gather Your Items: Collect the product, all its parts, and the original packaging.
- Find Your Proof of Purchase: Locate your receipt, or have the card or account info ready.
- Visit the Store: Go to the Sherwin Williams store where you made the purchase. This is the easiest path, though other locations may help.
- Speak with an Associate: Explain you’d like to make a return and provide the items and your proof of purchase.
- Receive Your Refund: Once approved, your refund will be issued to the original payment method. If you paid with cash or got store credit, you’ll receive cash or a credit card.
If you used a check, the refund may be issued as a store check, which can take a few days to process. It’s not instant like a card reversal.
Returns for Online Purchases
Returning items bought on sherwin-williams.com involves a different process. You cannot return online orders to a physical store directly.
- Initiate Online: Start by contacting Sherwin Williams Customer Service at 1-800-474-3794 or through the “Order History” section of your online account.
- Get an RMA: You’ll receive a Return Merchandise Authorization (RMA) number and instructions.
- Pack the Items: Securely package the items in their original packaging, if possible. Include a copy of your packing slip or order confirmation.
- Ship It Back: Ship the package to the address provided. You are typically responsible for return shipping costs unless the item was defective or the wrong item was sent.
- Wait for Processing: Once the warehouse receives and inspects your return, your refund will be processed to your original payment method. This can take 1-2 billing cycles to appear.
Handling Defective Products or Wrong Items
The return policy Sherwin Williams enforces is more flexible for mistakes or defects. If you receive a product that is faulty, damaged, or not what you ordered, you should contact the store or customer service immediately.
For defective products, the 30-day window may not apply. You will likely need to provide details and perhaps photos of the issue. The store will usually offer a direct exchange or a full refund without hassle. It’s important to report these problems as soon as you notice them.
Paint Recycling and Disposal Options
What if you have leftover or unwanted paint that can’t be returned? Sherwin Williams has a strong commitment to sustainability. Many stores offer a paint recycling program called “PaintCare” in participating states.
You can bring in old paint cans (even from other brands) for proper recycling, often for free. This is a fantastic alternative to throwing paint in the trash, which is harmful to the environment and often illegal. Call your local store to see if they are a PaintCare drop-off site.
Tips for a Smooth Return Experience
A little preparation goes a long way. Here are some pro tips:
- Keep your receipt in a designated place until you’re sure you’re keeping the product.
- If you’re unsure about a color, buy a sample size first. These are much cheaper and reduce risk.
- Ask the associate at the time of purchase if you have any concerns about return eligibility, especially for expensive equipment.
- Make returns earlier in the day and earlier in the week to avoid crowds and ensure managers are available if needed.
- For large orders, consider using a Sherwin Williams credit card or Pro+ account for automatic digital tracking.
Professional Account Returns
If you have a Sherwin Williams professional account, the return process is often streamlined. Your purchase history is easily accessible, which simplifies receipt lookup. Some professional accounts may have negotiated slightly different terms, like extended return windows for unopened stock.
Always check with your account representative or the store manager to understand any specific terms that apply to your commercial account. The process for getting credit to your account might differ from a standard consumer refund.
Store Credit and Exchanges
If you prefer, you can often opt for a store credit or an exchange instead of a refund. This is a great option if you know you’ll be purchasing other supplies. Store credit is usually issued on a merchandise card and does not expire.
For exchanges, simply pick out the new item you want. The associate will process the return for the original item and then ring up the new purchase, applying the credit. You’ll only pay the difference if the new item costs more.
Seasonal and Holiday Return Extensions
During the winter holidays, Sherwin Williams may offer an extended return period for purchases made in November and December. This is not guaranteed every year, so you must ask at the time of purchase or check the current holiday policy signage in store.
Any extended policy will be clearly posted. Don’t assume it exists; always get confirmation to avoid missing the standard 30-day deadline.
Frequently Asked Questions (FAQ)
Can I return tinted paint to Sherwin Williams?
No, unfortunately. Once paint has been custom tinted to a specific color, it cannot be returned because it was made to your unique specifications. This is a standard practice across the paint industry.
What is Sherwin Williams’ return policy without a receipt?
You may be able to return an item without a receipt for store credit at the item’s current selling price. This is subject to manager approval and may require a valid ID. There are often limits on the number or value of no-receipt returns you can make.
How long does a Sherwin Williams refund take?
Refunds to a credit or debit card usually take 3-10 business days to appear on your statement, depending on your bank. Cash refunds or store credit are immediate in the store.
Can I return paint I bought at a Sherwin Williams store to a different location?
Yes, generally you can. Company-owned stores should be able to process the return as long as you have valid proof of purchase. It may take a bit longer as they might need to verify the transaction. Independent franchises may have different rules.
Does Sherwin Williams take back old paint for disposal?
Many Sherwin Williams stores participate in the PaintCare stewardship program, which allows you to drop off unwanted paint for recycling. This includes old cans from other brands. Contact your local store to confirm they are a drop-off site.
What if I bought too much paint and have unopened cans?
Unopened, untinted cans of paint in resalable condition can be returned within 30 days with a receipt. This is a common reason for returns and is usually a straightforward process.
Can I return used painting tools or brushes?
No, for health and safety reasons, used applicators like brushes, rollers, or pads cannot be returned once the packaging is opened or if they show any signs of use.
Knowing the return policy Sherwin Williams uses gives you confidence when you shop. You can buy the materials you need for your project without worrying about being stuck with something you can’t use. Always remember the key points: 30 days, resalable condition, and keep your receipt. When in doubt, a quick call to your local store can provide the specific answers you need before you make your purchase.