If you’ve just bought an iPad and it’s not quite right, understanding the return policy on iPad is your first step to a solution. Whether the screen size feels off, you found a better deal, or there’s a technical glitch, knowing the rules can save you time and stress. This guide breaks down everything you need to know about returning an iPad to Apple, major retailers, and third-party sellers.
We’ll cover timeframes, condition requirements, and what to expect with refunds. You’ll also learn how to handle opened boxes, gifts, and international purchases. Let’s get started.
Return Policy on iPad
Apple’s standard return policy is fairly generous, but it has specific conditions. For items purchased directly from Apple, either online or in an Apple Store, you have 14 calendar days from the day you receive the item to initiate a return. This applies to most countries, though there are a few exceptions like Hawaii, which has a longer window.
The product must be in like-new condition. This means all original packaging, accessories, manuals, and cables need to be included. The iPad itself shouldn’t have any signs of damage, scratches, or heavy use. It’s a good idea to keep the original box and plastic wraps until your sure you’re keeping the device.
Apple’s Standard Return Window
The 14-day window is strict. If you miss it by even a day, Apple is not obligated to accept the return for a refund. The clock starts ticking the day the iPad is delivered to you, not the day you ordered it. For in-store purchases, the return period begins on the day you bought it.
Here’s what you need to have ready for a smooth return to Apple:
* Your original receipt or order number.
* The iPad in its original, undamaged box.
* All accessories that came with it (charger, cable, documentation).
* Any free promotional items included with the purchase.
Condition Requirements for Returns
Apple expects returned items to be in resellable condition. Here’s a quick checklist:
1. The iPad must be powered off.
2. You should sign out of iCloud and erase all content and settings. (Go to Settings > General > Transfer or Reset iPad > Erase All Content and Settings).
3. Remove any screen protectors or cases you added.
4. Ensure there are no scratches, dents, or other physical damage.
5. Include all stickers, manuals, and the power adapter.
If you return an iPad that is damaged or missing parts, Apple may deduct a fee from your refund or send the item back to you. It’s a common mistake to forget the charger, so double-check the box before you seal it.
How to Start a Return with Apple
Starting a return is straightforward. For online purchases, the easiest method is through your Apple Order Status page.
For online purchases:
1. Go to the Apple Order Status page and sign in.
2. Find your iPad order and click “Start a return.”
3. Select the item and reason for return.
4. Choose to get a prepaid return shipping label or schedule an in-store return.
5. Pack the iPad securely and attach the label.
6. Drop the package at the designated carrier (usually UPS or FedEx).
For in-store purchases:
You must return the iPad to an Apple Store. Bring the iPad in its original packaging, all accessories, and your receipt. A receipt is crucial for in-store returns; if you lost it, the staff may be able to look it up with the serial number or the credit card you used, but it’s not guaranteed.
Refund Methods and Timing
Once Apple receives your return, inspection begins. This process typically takes 24-48 hours. After approval, your refund is issued. The timing depends on how you paid:
* Credit/Debit Card: Refunds usually appear on your statement within 3-5 business days after Apple processes it.
* Apple Account Balance: Refunds are usually instant or within 24 hours.
* Apple Gift Card: You will be re-issued a new gift card.
* Financing (Apple Card Monthly Installments): The refund will be applied to your loan balance, and any payments you made will be refunded to your Apple Cash card.
Remember, shipping charges are non-refundable unless the return is due to an Apple error or a defective product.
Returning an Opened iPad
A major question is whether you can return an iPad after opening the box. The answer is yes, Apple accepts opened iPads for return. The key, as mentioned, is that all contents must be included and the device must be in like-new condition.
You can absolutely unbox it, turn it on, set it up, and use it lightly during the return period. If you decide it’s not for you, just perform a factory reset and pack it back up. This policy is designed to let customers try the product, which is a big advantage over some other electronics retailers.
Returning a Defective iPad
If your iPad is defective—it won’t turn on, has a faulty screen, or has a battery issue—you should still start with a return within the 14-day window. This is the fastest way to get a replacement or refund. The condition requirements are more lenient for defective items, but you should still include everything.
Alternatively, your iPad is covered by a one-year limited warranty. If the 14-day return window has passed, you would contact Apple Support for warranty service instead of a return. This often involves repair or a replacement unit, not a refund.
Major Retailer iPad Return Policies
You often can find iPads at other stores, and their policies differ significantly from Apple’s.
Best Buy iPad Return Policy
Best Buy has a standard return period of 15 days for most items, including iPads. For My Best Buy Plus or Total members, that window extends to 60 days. All items must be in like-new condition with original packaging and accessories.
Best Buy also charges a restocking fee for opened iPads. This fee can be a percentage of the purchase price (often 15%). Always check their current policy online before buying, as it can change. Gifts returned without a receipt may be issued store credit for the current selling price.
Walmart iPad Return Policy
Walmart generally allows returns within 30 days for electronics like iPads. You need your receipt or the order details for online purchases. The iPad should be in its original packaging with all parts.
Without a receipt, Walmart may deny the return or offer an exchange. They might also use your government-issued ID to track returns without receipts, a system used to prevent fraud. Their policy is generally considered customer-friendly, but it’s always best to keep your proof of purchase.
Target iPad Return Policy
Target offers a 30-day return window for electronics and entertainment items, which includes iPads. You need your receipt or the credit card used for purchase. For items bought online, you can use your order details in the Target app.
Target RedCard holders get an extended return window, adding 30 days to most items. Like others, the iPad must be in original condition with all components. Opened items are generally accepted without a restocking fee, but final decisions are at the store’s discretion.
Amazon iPad Return Policy
For iPads sold and shipped by Amazon.com, you typically have 30 days from delivery to return it. Items must be in new and unused condition with the original packaging and accessories. Amazon often provides a prepaid return label, and refunds are processed once the carrier scans the return package.
However, if the iPad is sold by a third-party seller on Amazon, the return policy is set by that seller. You must check the seller’s specific policy on the product listing page. Some may offer shorter windows or charge restocking fees.
Returning an iPad Purchased During Holiday Seasons
Many retailers offer extended holiday return periods. For example, purchases made in November or December might be returnable until late January. Apple often announces a holiday return policy, typically extending the window for items purchased in that period.
Always verify the specific dates each year, as they can change. This extended window is a great benefit if you’re buying an iPad as a gift, as the recipient has more time to try it out after the holidays.
Special Return Scenarios
Not every purchase is straightforward. Here’s how to handle special cases.
Returning an iPad Purchased as a Gift
If you received an iPad as a gift and want to return it, the process depends on where it was bought. For Apple purchases, the gift-giver should provide you with the order number. With that, you can process a return online or in-store. The refund will typically go back to the original form of payment (the gift-giver’s card), or Apple may issue a gift card.
For other retailers, you usually need a g receipt. Many stores offer gift receipts specifically for this purpose. Without any receipt, you may only get store credit for the item’s current lowest selling price, which could be less than what was paid.
Returning an iPad Bought with a Carrier Plan
If you bought your iPad through a carrier like Verizon, AT&T, or T-Mobile and are paying for it in installments on your bill, you must return it to the carrier, not Apple. Carrier return windows are often shorter—sometimes only 14 days— and they often enforce strict restocking fees for opened devices.
You must also cancel any data plan attached to the iPad. It’s crucial to contact your carrier directly to initiate this process and get their specific instructions. Failing to properly return it can result in continued monthly charges.
International Returns and Considerations
Returning an iPad bought in a different country can be complicated. Apple has regional entities, and purchases are typically tied to the country where they were made. You may need to return the iPad to an Apple Store or warehouse in the original country of purchase.
Shipping costs and import duties are usually your responsibility. It’s best to contact Apple Support in the country where you made the purchase to understand the exact process. It’s often not as simple as walking into your local store.
What to Do If You Miss the Return Window
If you’re outside the return window, you still have options, though a refund is unlikely.
* Check the Warranty: If the iPad is defective, the one-year limited warranty may cover repair or replacement.
* Consider AppleCare+: If you have AppleCare+, it covers accidental damage (with a service fee) and extends hardware repair coverage.
* Trade It In: Apple and other companies have trade-in programs. You can get credit toward a new device even if your iPad is old.
* Sell It Privately: Websites like Swappa or eBay can help you sell your used iPad to recoup some cost.
Step-by-Step Return Process Checklist
Follow these steps to ensure a successful iPad return.
1. Verify Your Eligibility: Check your purchase date and the retailer’s return window. Don’t assume—look it up.
2. Gather Everything: Find the iPad, original box, charger, cable, manuals, and any included stickers or inserts.
3. Prepare the iPad: Back up your data to iCloud or a computer. Then, go to Settings > General > Transfer or Reset iPad > Erase All Content and Settings. Sign out of iCloud when prompted.
4. Remove Personal Accessories: Take off any cases, screen protectors, or keyboard attachments you added.
5. Initiate the Return: Go to the retailer’s website or app, or visit the store in person. Get your RMA or return authorization if required.
6. Pack It Securely: Place the iPad and all accessories back in the original packaging. Use the original inserts if you have them. Seal the box firmly.
7. Ship or Drop Off: If mailing, attach the provided label and get a drop-off receipt from the carrier. If in-store, bring your receipt and packed iPad.
8. Track and Confirm: Keep your return tracking number. Confirm the retailer has received the package.
9. Monitor Your Refund: Watch your bank statement or account for the refund, remembering the typical processing times.
Frequently Asked Questions (FAQ)
Can I return an iPad after 14 days?
Apple’s standard policy does not allow returns for refund after 14 days. However, if the iPad is defective, it may be covered under the 1-year warranty for repair or replacement, not a refund.
Does Apple charge a restocking fee for iPad returns?
No, Apple does not charge a restocking fee for returns within the policy guidelines. However, other retailers like Best Buy often do charge a fee for opened electronics.
How long does an Apple refund take?
Once Apple receives and inspects the return, it takes about 3-5 business days for the refund to post to your credit card. Refunds to an Apple account balance or gift card are faster.
Can I return a personalized iPad?
Apple generally does not accept returns on engraved iPads or other customized products unless they are defective. This is clearly stated at the time you add an engraving.
What if I lost the iPad box or charger?
Missing original accessories or packaging can result in a reduced refund or the return being rejected. Apple may deduct the cost of the missing items. It’s best to contact them directly to see what your options are in this situation.
Is the return policy the same for all iPad models?
Yes, Apple’s return policy applies equally to all iPad models—iPad Pro, iPad Air, iPad mini, and the standard iPad—as long as they were purchased directly from Apple.
Understanding the return policy on iPad gives you confidence when making a big purchase. Always check the specific policy of the store you’re buying from, keep your packaging, and act within the time limit. By following the clear steps outlined here, you can ensure a smooth process whether you’re switching models, dealing with a problem, or simply changing your mind. With this knowledge, you can shop for your next iPad knowing you’re covered.