Return Policy Old Navy

Understanding the Return Policy Old Navy uses is key to shopping with confidence. Whether you bought something online or in-store, their policy is designed to be straightforward. This guide will walk you through every detail, from time limits to condition requirements. We’ll make sure you know exactly how to get a refund or exchange without any hassle.

Old Navy aims for a simple process, but knowing the specifics saves you time. We’ll cover the differences for regular purchases, final sale items, and even gifts. You’ll also learn about return methods, like using the mail or visiting a store. Let’s get started so you can shop knowing the return policy has you covered.

Old Navy’s return policy allows you to return most items within 30 days of purchase. You need your receipt or the credit card used for the transaction. Items must be unworn, unwashed, and have all original tags attached for a full refund. This policy applies to both online and in-store purchases, making it very consistant.

What Items Can You Return?

You can return a wide variety of merchandise under the standard policy. This includes clothing, accessories, and shoes. As long as the item is in its original condition, you shouldn’t have a problem. Always check for specific terms on specialized gear.

All men’s, women’s, and kids’ apparel
Shoes and footwear
Accessories like hats, belts, and bags
Most maternity wear

What Items Are Final Sale?

Some items are marked as final sale and cannot be returned. This is crucial to check before you buy, especially during big sales. These purchases are non-refundable and non-exchangeable.

Items clearly marked “Final Sale” at checkout or on the receipt
Face masks (for health and safety reasons)
Swimwear if the hygiene liner has been removed or tampered with
Personalized or monogrammed items
Gift cards (these are non-returnable)

Return Timeframe: The 30-Day Window

The core of the policy is the 30-day return window. It starts from the day you purchased the item in-store or the day it was shipped for online orders. Old Navy is generally strict about this deadline, so it’s best not to wait. If you miss the window, you might recieve store credit instead of a refund, or your return could be denied.

What If You’re Past 30 Days?

Returns between 31 and 60 days after purchase are often accepted at Old Navy’s discretion. Typically, you will get merchandise credit instead of your original payment back. The item must still be in new condition. After 60 days, returns are usually not accepted at all.

Condition of Returns: Unworn and Tags On

The condition of your return is just as important as the timing. Old Navy requires items to be in resellable condition. This means no signs of wear, washing, or damage. All original tags and packaging should be intact.

Garments must not be washed, worn, or altered.
All original tags and labels must be attached.
Shoes should be returned in the original box, without scuffs or dirt.
Accessories should have all protective coverings and tags.

How to Return an Online Purchase

Returning something you bought online gives you two main options: by mail or in-store. The easier method depends on whats more convenient for you. Both methods require you to start the process through your Old Navy account.

Option 1: Return by Mail (Using a Prepaid Label)

This is a good option if you don’t live near a store. Old Navy provides a prepaid return label, but they deduct a $7 return shipping fee from your refund.

Log into your Old Navy account online or on the app.
Go to “My Orders” and select the item(s) you want to return.
Choose the reason for the return and select “Return by Mail.”
Print the prepaid return label and packing slip that are generated.
Pack the items securely in any box or the original packaging, attach the label, and include the packing slip inside.
Drop the package at any USPS location or schedule a pickup.

Refunds are processed once the return is recieved at the warehouse, which can take 10-14 business days after they get the package.

Option 2: Return In-Store (Recommended)

This is often the fastest and easiest method. You get your refund immediately, and there’s no shipping fee deducted. You also don’t need to print a label, but you do need your order information.

Bring the item(s) you wish to return to any Old Navy store.
Bring your packing slip, the shipping confirmation email, or the credit card used for purchase.
A store associate will process your return at the register.
You’ll get your refund on the spot, typically to your original payment method.

How to Return an In-Store Purchase

Returns for items bought in a physical store must be done at a store location. You cannot mail back an in-store purchase. The process is simple if you have your proof of purchase.

Bring the item in its original condition with all tags.
Bring your original receipt. If you don’t have it, bring the credit card you used.
The store associate will scan the receipt or look up the transaction with your card.
You’ll recieve your refund directly at the register.

What If You Lost Your Receipt?

Don’t worry if you lost your receipt. Old Navy can often look up your purchase using the credit card, debit card, or gift card you used. If you paid with cash and lost the receipt, they may offer you the lowest recent selling price as merchandise credit, if they can find the transaction at all.

Refund Methods and Timing

How you get your money back depends on how you paid and how you returned the item. The timing varies widely between methods.

Refund to Original Payment Method

This is the standard refund type. If you return in-store with a receipt, the refund goes back to your card or cash. For mail returns, it goes back to the card used online. Processing times are:

In-Store Refunds: Appear on your account within 1-3 business days for credit/debit cards.
Mail Return Refunds: Processed within 10-14 business days after Old Navy receives the return. It then takes 3-5 more business days for your bank to post it.

Merchandise Credit or Gift Card

If you return without a valid receipt, or if the return is past the 30-day window, you will likely get merchandise credit on an Old Navy gift card. This credit does not expire and can be used in-store or online at Old Navy, Gap, Banana Republic, and Athleta.

Returning Gifted Items

Returning a gift is simple, even if you don’t have the receipt. Old Navy handles this with a gift receipt or through their system lookup.

With a Gift Receipt

If the giver included a gift receipt, you can return the item in-store. You will recieve the refund as merchandise credit on a gift card for the item’s current selling price. This is great for exchanging for a different size or color.

Without Any Receipt

If you have no receipt at all, you can still try returning a gift in-store. The associate can often look it up using the order number from the packing slip. If they can’t find it, they may offer merchandise credit for the lowest recent selling price, subject to manager approval.

Exchanges at Old Navy

Old Navy does not do direct exchanges. Instead, you process a return and then make a new purchase. This is true both online and in-store.

In-Store: Return the unwanted item for a refund, then immediately buy the new size or color you want.
Online: Return the original item by mail. Once the refund is processed, place a new order for the correct item. This is why checking size charts carefully is important to avoid this two-step process.

Special Considerations and Exceptions

Old Navy Supercash and Rewards

If you used SuperCash or earned rewards on a purchase that you later return, those will be adjusted. The SuperCash you used may be forfeited if the return brings your purchase total below the qualifying threshold. Any rewards earned from that purchase will be deducted from your account balance.

Returns from Third-Party Retailers

If you bought Old Navy merchandise from a store like Target or a warehouse club, you cannot return it to an Old Navy store. You must follow the return policy of the retailer where you made the purchase. This is a common point of confusion.

International Returns

Old Navy’s U.S. return policy does not apply to purchases made on international websites. If you bought from Old Navy Canada, for example, you need to follow the Canadian return policy and return the item within Canada.

Tips for a Smooth Return Experience

Always keep your receipt or packing slip until you are sure you’re keeping an item.
Try on items promptly after you get them to stay within the 30-day window.
Inspect online orders as soon as they arrive for any defects or shipping errors.
When returning by mail, consider using a trackable shipping method (the prepaid label includes tracking).
Take a photo of the items and the packing slip before you send them back, just for your records.
Remember that holiday purchases often have extended return deadlines. Check your receipt during the November-December period.

Frequently Asked Questions (FAQ)

How long does Old Navy take to refund?

For in-store returns, refunds post to your card in 1-3 business days. For mail returns, allow 10-14 business days for processing after they receive the package, plus 3-5 days for your bank.

Can I return Old Navy without tags?

Items generally need all original tags attached for a full refund. Without tags, the return may be denied or you might only get merchandise credit at the current price, depending on the store manager’s discretion.

What is Old Navy’s return policy for online orders?

The return policy for online orders is the same 30-day window. You can return by mail (with a $7 fee) or for free at any Old Navy store for a faster refund.

Does Old Navy accept returns after 30 days?

Sometimes, between 31-60 days, you may get merchandise credit. This is not guaranteed and is up to the store. After 60 days, returns are typically not accepted.

Can I return Old Navy to Gap?

Yes! Because they are part of the same brand family, you can return Old Navy items to Gap, Banana Republic, and Athleta stores, and vice versa. The standard return policy terms still apply.

Is there a return fee for Old Navy?

There is no fee for in-store returns. If you choose to return an online order by mail, Old Navy deducts a $7 return shipping fee from your refund amount.

How do I return something I got as a gift?

Bring the item and the gift receipt to any store for merchandise credit. Without a receipt, the store may still offer credit if they can look up the purchase or at the current selling price.

Knowing the Return Policy Old Navy has in place makes you a smarter shopper. By following the guidelines on time, condition, and method, you can ensure your returns are processed quickly and without issue. Always double-check final sale items and consider the free in-store return option for the best experience. With this knowledge, you can shop Old Navy’s great styles with total peace of mind.