Return Policy Newegg

If you’re shopping at Newegg, understanding the return policy is key to a stress-free experience. This guide breaks down the return policy Newegg uses, so you know exactly what to expect before and after your purchase.

We’ll cover the standard rules, exceptions, step-by-step instructions, and tips to make the process smooth. Whether you changed your mind or received a faulty item, having the right information saves you time and hassle.

Newegg’s return policy is designed to be straightforward, but it has specific conditions based on the item, the seller, and the reason for the return. The core of the policy is a 30-day window for most items sold and shipped directly by Newegg. It’s important to note that the return clock starts from the day the item is delivered to you, not the day you ordered it.

Third-party sellers on the Newegg Marketplace have their own return policies, which can differ. Always check the seller’s specific terms on the product page before you buy. This is one of the most common oversights shoppers make.

What Items Are Eligible for Return?

Most new, unopened items in original packaging can be returned within 30 days for a full refund. For items you’ve opened, the policy is more nuanced.

Opened Hardware & Components: Items like CPUs, motherboards, and memory can often be returned, but they may be subject to a 15-25% restocking fee. The item must be in like-new condition with all accessories and manuals.
Software, Movies, and Music: These are typically not returnable if the seal is broken, due to copyright protection.
Gaming Keys & Digital Downloads: All sales are final once the key is revealed or the download is initiated.
Open-Box Items: These have a seperate, shorter return window, usually 30 days from purchase, and may have additional condition requirements.

Common Reasons for Returns and How They’re Handled

Why you’re returning an item affects the process. Here’s how Newegg categorizes common reasons:

Defective or Dead on Arrival (DOA): If an item doesn’t work out of the box, you can usually get a replacement or refund without a restocking fee. You’ll likely need to contact customer support first.
Changed Your Mind / No Longer Needed: This is considered a “customer-induced” return. While often allowed for unopened items, opened items returned for this reason are almost always subject to a restocking fee.
Incorrect Item Shipped: If Newegg sends the wrong product, they cover return shipping and provide the correct item or a full refund.
Missing Parts or Accessories: Contact support. They may ship the missing pieces or initiate a return/replacement.

Restocking Fees Explained

Restocking fees are a key part of Newegg’s policy for opened items. The fee is a percentage of the item’s price, deducted from your refund. It compensates for the cost of inspecting, repackaging, and reselling an opened product.

The standard restocking fee is 15% for most opened hardware.
For certain items like tablets, laptops, and drones, the fee can be 25% or higher.
No restocking fee is applied for returns due to Newegg’s error (wrong item, defective) or for unopened items in original packaging.

How to Avoid Restocking Fees

You can avoid these fees by making sure the item is unopened, or by ensuring the return reason is qualified for a fee-free return (like DOA). Double-check compatibility before opening packaging, and inspect items carefully upon arrival.

Step-by-Step: How to Return an Item to Newegg

Follow these steps to ensure your return is processed quickly and correctly.

Step 1: Start the Return in Your Account

Log into your Newegg account and go to “Order History.” Find the order containing the item you want to return and click “Return Item.” You’ll need to select the reason for return from a dropdown menu—be accurate, as this affects fees and approval.

Step 2: Choose Your Return Method

Newegg will offer return options based on the item. This usually includes a prepaid shipping label (which may have a fee deducted from your refund) or a self-arranged return. Using Newegg’s label is often simpler for tracking.

Step 3: Package the Item Securely

Place the item and all included parts, manuals, cables, and original packaging into the box. It’s a good idea to include a copy of the return authorization slip inside the box. Seal the box securely.

Step 4: Ship the Package

Attach the shipping label and drop the package at the designated carrier (like UPS or FedEx). Get a receipt with a tracking number! This is your proof of return.

Step 5: Track and Wait for Refund

Use the tracking number to monitor the return. Once Newegg receives and inspects the item, they will process your refund. This can take several business days after arrival.

Understanding Refund Timelines

Refunds don’t happen instantly. Here’s a typical timeline:

Credit Card Refunds: 3-5 business days after Newegg processes the refund. Your bank may then take an additional 3-5 business days to post it to your account.
Debit Card/PayPal Refunds: Similar timeline, but can vary by your bank or PayPal’s policies.
Newegg Gift Card Refunds: These are usually issued within 24 hours of processing and are a fast way to get your funds back if you plan to shop again.

Remember, the inspection process at the warehouse adds to the overall time. Don’t panic if it takes a full week after delivery before you see the refund initiated.

Special Considerations and Exceptions

Some product categories have unique rules you should be aware of.

Laptop and Tablet Returns

These have stricter policies due to their personal nature and value. The return window is often 30 days, but restocking fees for opened units are higher (25% or more). The device must be in pristine condition, with no scratches, and all protective screen films must still be in place.

Monitor and TV Returns

These items are sensitive to dead pixels and backlight bleed. Newegg’s policy typically requires a minimum number of dead pixels for a return to be considered defective. Check the product’s specific policy for “pixel perfection” guarantees. Original packaging is absolutely critical for these returns due to fragility.

Marketplace Seller Returns

This is the most variable area. Each seller sets their own return window (sometimes as short as 7 days), restocking fees, and return shipping terms. Always, always review the “Return Policy” section on the product page, which is seperate from Newegg’s general policy. Communication usually goes directly through the seller, not Newegg support.

Tips for a Smooth Return Experience

Act Quickly: Don’t wait until day 29 to start your return. Initiate it as soon as you know there’s an issue.
Document Everything: Take photos or video of the item, especially if it’s defective, as you unbox it or before you repackage it. This provides evidence if there’s a dispute.
Keep All Packaging: For at least the first 30 days, keep the original box, inserts, and all little bags and twist-ties. You never know.
Be Precise with the Reason: Selecting the correct return reason is crucial for getting the right outcome and avoiding unexpected fees.
Understand Return Shipping Costs: Unless the return is Newegg’s fault, you will usually pay for return shipping. This cost may be deducted from your refund if you use their label.

What to Do If Your Return Is Denied

If your return request is denied or you disagree with a restocking fee, don’t give up immediately. First, double-check that your item and reason comply with the stated policy. Then, contact Newegg Customer Service directly. Be polite, provide your order and RMA numbers, and explain your situation clearly. Often, a representative can help find a solution or explain the denial in more detail.

Extended Warranty and Protection Plans

Newegg often sells extended service plans from providers like Asurion. These are separate from the return policy. A return is for immediately after purchase, while a warranty claim is for repairs or replacement later in the product’s life. Keep your warranty documentation and contact the plan administrator, not Newegg, for those claims.

Frequently Asked Questions (FAQ)

How long do I have to return something to Newegg?

For most items sold by Newegg, you have 30 days from the delivery date. Marketplace sellers have their own timelines, which can be shorter.

Does Newegg have a restocking fee?

Yes, for most opened items returned for non-defective reasons. The fee is typically 15% but can be higher for laptops, tablets, and other select electronics.

Can I return an opened CPU or motherboard?

Yes, but it is subject to a restocking fee unless it’s defective. It must be in like-new condition with all accessories, including the thermal paste pad or cooler if one was included.

Who pays for return shipping to Newegg?

If the return is due to your change of mind, you typically pay. If the item is defective or Newegg made an error, they usually provide a prepaid label.

How are Newegg refunds issued?

Refunds are issued to the original payment method. If you paid by credit card, it goes back there. Refunds to a Newegg Gift Card are the fastest option.

What if I’m outside the 30-day return window?

Your only recourse is through the manufacturer’s warranty. Newegg generally does not accept returns after the 30-day period.

Can I exchange an item instead of returning it?

Newegg’s policy is primarily geared toward returns and repurchases. For a defective item, they may offer a replacement. For a size or color change, you’d typically need to return and buy the new item separately.

Knowing the details of the return policy Newegg has in place empowers you to shop with confidence. By checking seller policies, keeping packaging, and acting within the time limits, you can handle any return smoothly and get back to finding the perfect tech for your needs.