If you’ve ever bought something from Michaels and needed to bring it back, understanding the return policy Michaels uses is key. This guide will walk you through everything you need to know, from time limits to special exceptions, so you can shop with confidence.
Michaels aims for a customer-friendly return process. But like any store, they have specific rules to follow. Knowing these rules ahead of time saves you hassle and ensures a smooth experience if you need to make a return or exchange.
Return Policy Michaels
The core Michaels return policy is designed to be straightforward. In most cases, you can return items within 60 days of your purchase. You’ll need your receipt or the credit card used for the transaction to get a full refund to your original payment method.
Without a receipt, the process is different. Michaels may offer you store credit at the item’s lowest selling price within a certain period. This is a common practice to prevent loss and ensure fairness.
Standard Return Timeframe and Requirements
For a standard, no-issue return, here’s what you need to know:
- 60-Day Window: You have 60 days from the date of purchase to initiate a return.
- Original Proof of Purchase: A receipt, packing slip, or the credit card used is required for the best outcome.
- Original Condition: Items must be in new, unused condition with all original packaging and tags attached.
- Refund Method: Refunds are typically issued to the original form of payment. Card refunds may take a few business days to appear on your statement.
What Items Have Special Return Rules?
Not everything at Michaels follows the standard 60-day rule. Some products have unique restrictions due to their nature or cost.
Custom Framing and Made-to-Order Items
Custom framing is a big part of Michaels’ services. Because it’s made specifically for you, it generally cannot be returned unless there is a defect in the workmanship or materials. If there is an issue, you must contact the framing department at the store where the order was placed.
Cricut Machines and Electronic Cutters
High-ticket electronic items like Cricut machines have a shorter return window. These must typically be returned within 30 days of purchase. They must be in like-new condition, with all accessories, manuals, and original packaging included. Missing pieces can result in a restocking fee or a denied return.
Live Plants and Flowers
For obvious reasons, live plants and fresh flowers are usually final sale. Some stores might offer an exchange if the plant is defective or dies shortly after purchase, but this is at the individual store’s discretion. It’s always best to check with your local Michaels about their specific policy on flora.
Clearance and Seasonal Items
Items purchased on clearance or deeply discounted seasonal goods may be marked as final sale. This should be clearly indicated on your receipt or on a sign near the merchandise. If your unsure, ask a cashier at the time of purchase.
How to Return an Item to Michaels
You have two main options for returning an item: in-store or by mail. The easier and faster method is almost always returning it to a physical Michaels location.
In-Store Return Process
Returning an item in person is simple. Just follow these steps:
- Gather the item, all its parts, and the original packaging.
- Find your receipt, packing slip, or the credit card you used.
- Bring everything to the customer service counter at any Michaels store.
- A team member will process your return. You’ll get a refund to your original payment method or, if applicable, store credit.
Online Purchase Returns (By Mail)
If you bought an item on Michaels.com, you can start the return process online. Here’s how:
- Go to the Michaels website and navigate to the “Returns & Exchanges” page.
- Enter your order number and email address to access your order details.
- Select the item(s) you wish to return and follow the prompts to generate a return authorization and a prepaid shipping label.
- Pack the item securely in its original box if possible, attach the label, and drop it at a designated shipping carrier location.
- Once the returned item is received and inspected by Michaels, your refund will be processed. This can take up to two weeks from the day they get the package.
Michaels Return Policy Without a Receipt
Lost your receipt? Don’t panic. Michaels can often look up your purchase if you used a credit card, debit card, or provided your phone number for their rewards program at checkout. This is the best alternative to a paper receipt.
If no electronic record can be found, Michaels may offer you a merchandise return card (store credit) for the item’s current selling price. This price might be lower than what you paid, especially if the item is now on sale.
Michaels Exchange Policy
If you need a different color, size, or simply changed your mind, exchanges are usually straightforward. The item you want to exchange must meet all the standard return criteria (within 60 days, with receipt, in new condition).
You can do an exchange in-store by bringing the item and your receipt to the customer service desk. For online orders, it’s often faster to process a return for a refund and then place a new order for the correct item, as direct exchanges by mail can be more complicated.
Holiday and Extended Return Periods
During the winter holiday season, Michaels often extends its return window. Purchases made between November and December may have a return deadline in late January. This extended policy is always announced on their website and in stores, so be sure to check the details during that time of year. Keep your holiday receipts in a safe place until after the return window passes.
What About Michaels Classroom and Bulk Orders?
Teachers and those making large purchases should note special terms. The Michaels Teacher Discount Program purchases are subject to the standard return policy. For very large bulk or wholesale orders, you should contact Michaels directly or the store where the order was placed to discuss specific terms, as different rules may apply.
Tips for a Smooth Return Experience
- Keep Your Receipts: File them in an envelope or take a photo with your phone immediately after purchase.
- Check the Item Before You Leave: For tools, machines, or fragile items, do a quick check to ensure everything is included and undamaged.
- Understand the Policy for Big Items: Before buying a Cricut, a large piece of furniture, or other major item, double-check the specific return window and conditions.
- Be Polite: Store associates are more likely to help find a solution if you’re friendly and understanding. They didn’t make the rules, but they can often work within them to assist you.
Common Return Scenarios and Solutions
Let’s look at a few specific situations you might encounter.
Returning a Gift from Michaels
If you received a Michaels gift and need to return it, you’ll need a gift receipt. With a gift receipt, you can return the item for store credit or exchange it. Without any receipt, the store may offer credit at the item’s current lowest price, as previously mentioned.
Defective or Damaged Items
If your item is broken or faulty when you open the box, contact Michaels immediately. For in-store purchases, take the item and receipt back to the store. For online orders, you can start a return online or call customer service. They will typically cover the return shipping for defective merchandise and send a replacement or issue a full refund.
Returning After 60 Days
The official policy states returns must be within 60 days. However, some stores managers have discretion, especially if you have the receipt and the item is in perfect condition. It’s not guaranteed, but it never hurts to ask politely if it’s just a few days over. The further past the deadline you are, the less likely they are to make an exception.
Michaels Return Policy vs. Major Competitors
It’s helpful to see how Michaels compares. Joann Fabrics also generally has a 60-day return policy with receipt. Hobby Lobby’s policy is more restrictive, with a 90-day limit but often requiring a receipt and offering store credit for returns without one. Knowing these differences can help you decide where to shop for project supplies.
Frequently Asked Questions (FAQ)
How long do I have to return something to Michaels?
For most items, you have 60 days from the date of purchase. Some electronics, like Cricut machines, have a shorter 30-day window.
Can I return something to Michaels without the box?
It depends on the item. For most craft supplies, yes, as long as you have the receipt and the item is unused. For electronics or tools, the original box and all accessories are usually required.
What is Michaels’ return policy for online orders?
Online orders can be returned by mail using a label generated on their website or returned to any physical Michaels store. The same 60-day timeframe and condition rules apply.
Does Michaels accept returns on clearance items?
Often, clearance items are marked as final sale and cannot be returned. This should be stated on your receipt or on a store sign. Always ask before buying if your unsure.
How do I return a defective Cricut machine?
Return it within 30 days with all packaging and accessories to a Michaels store or via mail for a refund. After 30 days, you may need to contact the manufacturer (Cricut) directly for warranty service.
Can I return custom cut fabric or trim?
Generally, custom-cut fabrics and bulk ribbons are considered final sale because they are cut to your specific request. You cannot return them unless there is a measurable defect.
What if I used a coupon on my purchase?
If you return an item bought with a coupon, the refund amount will be for the price you actually paid after the coupon discount. The value of the coupon is not refunded separately.
Final Thoughts on Navigating Returns
Understanding the return policy Michaels has in place makes you a smarter shopper. The key takeaways are simple: keep your receipts, respect the 60-day window for most items, and be aware of special rules for custom orders and electronics. By following these guidelines, you can focus on your creative projects without worry, knowing that if something doesn’t work out, you know exactly what to do.
Always remember that policies can be updated, so for the most current information before making a big purchase, a quick check of the Michaels website or a call to your local store is a good idea. This ensures you have the latest details and can plan accordingly.