If you’ve ever bought something that didn’t fit quite right, you know how important a good return policy is. Understanding the return policy Lululemon has in place is key to a stress-free shopping experience, whether you buy online or in-store.
This guide breaks down everything you need to know. We’ll cover time limits, condition requirements, and the different ways you can send something back. Our goal is to give you clear, simple steps so you can shop with confidence.
Return Policy Lululemon
Lululemon’s policy is designed to be straightforward for guests. They stand behind their products and want you to be happy with your purchase. The core rule is that items must be returned within 30 days of the purchase date, with tags attached and in unworn condition.
This applies to most items from their stores and website. It’s a good idea to keep your receipt or order confirmation handy. Having that proof of purchase makes the process much smoother for everyone involved.
What Items Are Eligible for Return?
Most products you buy from Lululemon can be returned. This includes leggings, shorts, tops, jackets, and accessories. As long as the item is within the 30-day window and meets the condition rules, you should be fine.
There are a few things to keep in mind, though. Some products have special rules because of their nature.
- Full-priced items: These follow the standard 30-day policy.
- Sale or “We Made Too Much” items: These are typically final sale, but it’s always worth checking your receipt.
- Gift cards: These cannot be returned or refunded for cash.
- Personalized items: Products that have been altered or monogrammed are final sale.
The 30-Day Return Window Explained
The 30-day clock starts ticking on the day you purchase the item. For online orders, this is usually the day the order was placed, not the day it arrived. It’s a strict deadline, so don’t wait until the last minute.
If you recieved an item as a gift, the return window might be different. Gift returns often have a more flexible timeline, sometimes extending through the holiday season. The best way to check is to use the original gift receipt.
Condition Requirements: Unworn and Tags Attached
This is the most important part of the policy. For a return to be accepted, the item must look brand new. This means no signs of wear, washing, or damage.
- All original tags must be attached and intact.
- The item should not have any stains, odors, or lint.
- The product should be in its original packaging if possible, especially for accessories.
An educator in store will inspect the item. If it shows any wear, they will likely not be able to process the return. It’s a fairness thing, ensuring the next guest gets a perfect product.
What About Quality Promises?
Lululemon has a separate “Quality Promise” that is different from the return policy. If an item develops a rip, seam issue, or fabric problem through normal use after the 30-day return period, you can still contact them.
This isn’t a guarantee, but they will asses the product on a case-by-case basis. They might repair it, replace it, or provide a one-time discount. Bring the item to a store or start an online case to have it reviewed.
How to Return an Online Order
Returning something you bought online is simple. You have two main options: by mail or in a store. Here’s a step-by-step guide for a mail return.
- Log into your Lululemon account online or use the guest return portal.
- Find the order containing the item you want to return.
- Select the item and choose a reason for the return.
- Print the prepaid return shipping label that is provided.
- Pack the item securely with its tags attached, and include the packing slip if you have it.
- Attach the label to the package and drop it at the designated carrier (like UPS).
Once the return is recieved at their warehouse, it can take 5-10 business days for the refund to process. You’ll get an email confirmation when it’s done.
In-Store Returns for Online Purchases
This is often the fastest option. You can take your online order to any Lululemon store in the same country. Just bring the item with its tags, and your order confirmation email or the packing slip.
The store educator will look up the order and process the refund right there. You usually get your money back quicker this way, often within a few hours to your original payment method.
How to Return an In-Store Purchase
If you bought something directly from a retail store, you should return it to a store. Bring the item, the original receipt, and your payment card if you used one.
The refund will typically go back to your original payment method. If you paid with cash, you’ll get cash back. If you don’t have the receipt, they might be able to look it up with the card you used, or offer you store credit at the current selling price.
Understanding Refunds and Store Credit
How you get your money back depends on how you paid and where you return it.
- Credit/Debit Card: Refunds go back to the card. Processing can take 3-10 business days to appear on your statement.
- PayPal: Returns to your PayPal balance usually within a few days.
- Gift Card: You will get a new electronic gift card issued.
- Store Credit: If you don’t have a receipt, you may be offered an egift card for the item’s current value.
International Returns and Special Cases
Returning an item to a different country than where you bought it can be tricky. Generally, you need to return online orders to the country’s website you ordered from. In-store purchases usually need to go back to a store in the same country.
For example, if you bought something from the Canadian website but live in the US, you’d need to mail it back to their Canadian returns center. Always check the website for the specific country you purchased from for exact instructions, as fees may apply.
Exchanges vs. Returns
Lululemon typically doesn’t do direct exchanges. The standard process is to return the item you don’t want for a refund, and then make a separate purchase for the new item you do want.
This is actually helpful because it lets you shop for the new item online or in-store without pressure. If the size or color you want is out of stock, you aren’t stuck. You have your money back and can wait for a restock.
Tips for a Smooth Return Experience
A little preparation makes the whole process easy. Follow these tips to avoid any headaches.
- Keep your receipts: Take a photo of your paper receipt or save your email confirmations in a special folder.
- Don’t remove tags until you’re sure: If you’re debating between sizes, try the item on carefully without stretching or damaging the tags.
- Act within 30 days: Mark a calendar reminder if your prone to forgetting.
- Be polite to store educators: They are there to help and will appreciate a friendly attitude.
What About Final Sale Items?
Items marked “We Made Too Much” or purchased at an outlet are often final sale. This should be clearly marked at checkout, both online and in-store. Always double-check your receipt.
Final sale means exactly that—no returns and no exchanges. The only exception would be if the item arrived damaged or was fundamentally incorrect (like you ordered black leggings and received red). In those cases, contact customer service immediately.
Lululemon’s Like New Resale Program
This is a great option for items that are past the 30-day return window but are still in good condition. Lululemon’s “Like New” program lets you trade in gently used Lululemon gear for an electronic gift card.
You can do this in select stores or by mail. They assess the items, and the value you get depends on the product type and condition. It’s a sustainable way to clear out your closet and get credit for new items.
Frequently Asked Questions (FAQ)
Can I return Lululemon without a receipt?
Yes, but it’s not guaranteed. If you used a credit card, they can often look up the purchase. Without any proof, they may offer store credit for the item’s current selling price, not the price you paid.
What is Lululemon’s return policy for online orders?
The online return policy is the same: 30 days, unworn, with tags. You can return by mail with a prepaid label or take the item to any store for faster processing.
How long does a Lululemon refund take?
In-store refunds to a card can take 3-5 business days. Online returns processed by mail can take 5-10 business days after they receive the package. You’ll always get an email when it’s initiated.
Can I return Lululemon after wearing it?
No. The item must be unworn and unwashed. If an educator sees any signs of wear, like pilling, sweat, or stretched fabric, the return will be declined. This is a standard practice for hygiene and resale reasons.
Does Lululemon take returns on sale items?
Usually, no. Items from the “We Made Too Much” section or purchased at an outlet are typically final sale. Always check the product description and your receipt for final sale notices before buying.
What is Lululemon’s holiday return policy?
During the winter holidays, they often extend the return window for gifts purchased in November and December. The deadline is usually in late January. Check their website in November for the official dates each year, as they can change.
Can I return Lululemon in a different country?
Generally, no. You need to return the item to the country where it was purchased. An item bought in a U.S. store should be returned to a U.S. store. An item from the Canadian website needs to go back to the Canadian returns center. International shipping fees may apply.
Knowing the details of the return policy Lululemon offers makes you a smarter shopper. It allows you to try new styles and sizes with the peace of mind that you have options if something isn’t perfect. Always remember the golden rules: 30 days, tags on, and unworn. Keep your receipt, and when in doubt, your local store educators are the best resource for help. With this knowledge, you can focus on finding the gear that helps you move and feel your best.