Return Policy Loft

Understanding the return policy Loft has in place is key to a stress-free shopping experience. Whether you bought something online or in-store, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know about making returns and exchanges.

We’ll cover the timeframes, condition requirements, and different methods you can use. You’ll also learn about exceptions for final sale items and how to handle returns without a receipt. Our goal is to give you clear, step-by-step instructions so you can manage your return smoothly.

Loft’s return policy is designed to be straightforward for customers. In general, they offer a generous window for returns and exchanges on most items. However, there are important details you should be aware of before initiating a return.

Key Timeframes for Returns

Loft provides different return periods depending on how you paid and what you’re returning. Here are the main deadlines:

Standard Returns: Most items can be returned within 60 days of the purchase date for a refund to your original payment method.
LOFT Credit Card Returns: If you used a LOFT credit card, you get an extended 90-day return period.
Gift Returns: Items received as a gift can typically be returned within 90 days for a merchandise credit.
Clearance & Final Sale: These items are marked as non-returnable and non-exchangeable at the time of purchase.

Condition of Items

To be eligible for a return, your items must be in like-new condition. This means:

All original tags are attached and haven’t been removed.
The item is unworn, unwashed, and free of any stains, odors, or damage.
It should be returned with it’s original packaging if possible, especially for accessories or shoes.

What Happens If an Item Doesn’t Meet Condition Standards?

If an item is returned in a condition that isn’t sellable, Loft may refuse the return. They might send the item back to you, or in some cases, issue a reduced refund. Always check items carefully before sending them back to avoid any issues.

Return Methods Available

You have a couple convenient options for returning your Loft purchases.

Return by Mail

This is the most common method for online orders. Follow these steps:

Log into your LOFT.com account and go to your order history.
Select the item(s) you wish to return and initiate the return process.
Print the prepaid return shipping label that is provided.
Pack the items securely in any box, attach the label, and drop it at a USPS location.
Once the return is received and processed, you’ll get a confirmation email.

Return in Store

You can return both online and in-store purchases at any Loft retail location. This is often the fastest way to get your refund. Just bring the items and your receipt (or packing slip) to the cashier. They’ll handle the rest for you right away.

Refund Methods and Timing

How you get your money back depends on how you paid and where you return the item.

Original Payment Card: Refunds for in-store and online returns typically go back to your original card within 7-10 business days after processing.
Store Merchandise Credit: If you don’t have a receipt, or for certain gift returns, you’ll likely receive a merchandise credit for the item’s current selling price.
LOFT Gift Card: Refunds for purchases made with a gift card will be issued back to a new gift card.

Remember, the refund timing starts after the return is fully processed at the warehouse or store, not when you mail it.

Exchanges Made Simple

If you need a different size or color, an exchange is often the easiest route. The quickest method is to do a return and repurchase. You can return the original item and immediately buy the new one in-store or online. This ensures you get the size you want before it sells out.

Alternatively, you can process a standard exchange by mail, but this takes longer as you must wait for the return to be received before the new item is shipped.

Special Cases and Exceptions

Not every purchase follows the standard rules. Here are some special situations you might encounter.

Final Sale Items

Items marked “Final Sale” at checkout are not eligible for return or exchange. This is clearly stated before you complete your purchase. Final sale items often include deeply discounted clearance merchandise, certain promotional items, and sometimes intimates or accessories for hygiene reasons.

Returning Without a Receipt

If you’ve lost your receipt, you can still often make a return. The store can usually look up your purchase if you used a credit card, loyalty account, or provided your email at checkout. Without any proof of purchase, you may be offered a merchandise credit for the item’s lowest selling price within the last 60 days.

International Returns

For orders shipped to addresses outside the United States and Canada, return policies may differ. Generally, international returns are not eligible for prepaid return labels. You would need to contact Loft customer service for instructions and will likely be responsible for return shipping costs and any customs duties.

Swimwear and Intimates

For health and hygiene reasons, swimwear and intimate apparel (like bras and underwear) usually have stricter return policies. These items must have the original hygienic liner attached and be in absolutely pristine condition. It’s best to check the specific product page or ask in store for details before purchasing.

Tips for a Smooth Return Process

A little preparation can make your return quick and hassle-free.

Keep Your Tags On: Avoid removing tags until you are sure you’re keeping the item.
Save Your Packing Slip: This is your proof of purchase and makes in-store returns especially easy.
Act Within the Window: Don’t wait until the last day. Mail returns can take time to arrive, so initiate the process well before the deadline.
Inspect Items Promptly: When your order arrives, try things on and check for any defects right away. This gives you plenty of time to address issues.
Use a Trackable Shipping Method: If you’re mailing a return without a prepaid label, always use a service with tracking and insurance for valuable items.

Common Questions About LOFT Returns

Does LOFT offer free returns?

Yes, Loft provides a prepaid return shipping label for online orders within the return window. This makes returns by mail free for the customer. In-store returns are always free.

How long do LOFT refunds take to process?

After your return is received at their warehouse, it takes about 7-10 business days for the refund to post to your original payment method. Refunds for in-store purchases may appear a bit faster, depending on your bank.

Can I return a LOFT item after 60 days?

The standard return period is 60 days. After that, returns are typically not accepted. However, if you used a LOFT credit card, you have 90 days. It’s always worth contacting customer service if you have a special circumstance, but approval is not guaranteed.

What is LOFT’s exchange policy?

You can exchange items for a different size or color within the return window. The fastest method is to return the original item and purchase the new one separately, either online or in a store.

Are LOFT outlet returns different?

Yes, LOFT Outlet stores (often found in outlet malls) may have a different return policy. The return window might be shorter, such as 30 days. Always check your receipt or ask an associate at the Outlet store for their specific policy, as it can vary.

What if my returned item gets lost in the mail?

If you use the prepaid LOFT return label, the tracking is their responsibility. It’s a good idea to keep your drop-off receipt until you see the refund. If you used your own shipping method, you are responsible for the package until it reaches Loft’s facility.

Handling Damaged or Defective Items

If you receive an item that is damaged, flawed, or incorrect, contact Loft immediately. Do not initiate a standard return. You should reach out to their customer service team via phone or email. They will usually provide a prepaid label for you to send the item back and will expedite a replacement or refund for you. There is often more flexibility on the timeframe for defective items, but you should still report the issue as soon as you notice it.

The Bottom Line

Loft’s return policy is customer-friendly, offering a 60 to 90-day window and multiple return options. The key to success is acting promptly, keeping items in new condition with tags, and using the recommended return methods. Always double-check the policy for final sale items and special categories like swimwear. By following these guidelines, you can shop at Loft knowing you have a clear path if something isn’t quite right. With this knowledge, you’re ready to manage any return confidently and efficiently.