Return Policy Kate Spade

If you’ve ever bought something that didn’t quite work out, knowing the return policy is key. This is especially true for a favorite brand like Kate Spade, and understanding the return policy Kate Spade has in place can save you time and ensure a smooth experience. Whether you received a gift that wasn’t your style or an item that just didn’t fit right, we’ve got all the details you need to handle your return or exchange confidently.

Kate Spade’s return policy is designed to be straightforward for customers. In general, you can return most full-price and sale items within 60 days of purchase for a refund to your original payment method. Items must be in new, unused, and unworn condition with all original tags and packaging attached. This 60-day window gives you a reasonable amount of time to decide if your purchase is perfect for you.

What Items Are Eligible for Return?

Most items you buy directly from Kate Spade are eligible. This includes handbags, clothing, jewelry, shoes, and home decor. As long as the item is in its original condition, you should be good to go. It’s always a good idea to review your receipt or order confirmation for any specific notes about your purchase.

What Items Are Final Sale and Cannot Be Returned?

There are some important exceptions to be aware of. The following items are typically considered final sale and cannot be returned:

Items marked as “Final Sale” at the time of purchase.
Monogrammed, personalized, or customized products.
Gift cards and e-gift cards.
Face masks for health and safety reasons.
Items purchased from third-party retailers (like department stores). You must follow that store’s policy instead.

Condition Requirements for a Successful Return

To have your return accepted, the item must look like it just left the store. Here’s what Kate Spade looks for:

All original tags are attached and intact.
The item has not been worn, used, or altered in any way.
It includes all parts, accessories, and protective packaging (like dust bags).
The item is in its original packaging, if possible.

How Long Do You Have to Return an Item?

You have 60 days from the date your order was shipped. This is a key detail—the clock starts when the item leaves the warehouse, not necessarily when you receive it. You can find the ship date on your packing slip or in your shipment confirmation email.

What About Holiday or Extended Return Windows?

Kate Spade often offers extended return periods for purchases made during the holiday season. For example, items bought in November and December might have a return deadline in late January. Always check the website’s policy page during the holidays for the most current information, as these dates can change each year.

Return Methods: How to Send Your Item Back

Kate Spade offers two main ways to return items: by mail or in-store. The process is slightly different for each.

Returning an Item by Mail (Prepaid Label)

This is the most common method for online purchases. Here’s how it works:

Initiate your return online. Go to the returns section on the Kate Spade website and enter your order number and email address.
Select the items you wish to return and state your reason.
Print the prepaid return shipping label that is generated. You will need access to a printer.
Securely package the item with all tags and packaging. Include the original packing slip if you have it.
Attach the label to the outside of the box and drop it off at a designated carrier location (like UPS).
Keep your tracking number! This is your proof that you sent the package.

Returning an Item to a Kate Spade Store

Returning in-store is often faster. You can visit any Kate Spade New York boutique or outlet store in your country. Remember to bring:

The item in its original condition.
Your original receipt, packing slip, or order confirmation email.
The credit card used for purchase, if applicable.

The store associate will process your return, and your refund is usually issued on the spot. This is a great option if you have a store nearby and want immediate resolution.

Understanding Refunds and Processing Times

Once your return is received and inspected by Kate Spade, they will process your refund. Here’s what to expect:

Refund Method: Refunds are issued to the original form of payment. If you paid with a credit card, it goes back there. For gift card purchases, a new e-gift card is issued.
Processing Time: It can take 7-10 business days for the return to be processed after the warehouse receives it. After that, your bank may take an additional 3-5 business days to post the refund to your account. Don’t panic if it doesn’t appear instantly.
Shipping Costs: Original shipping fees are typically non-refundable. Return shipping is free with the prepaid label, but if you choose your own method, you’ll pay those costs and they won’t be reimbursed.

The Exchange Process

If you want a different color, size, or item, an exchange is your best bet. The fastest way to do an exchange is to:

Process a return for the original item.
Place a new order for the item you want separately.

This ensures you get the new item quickly, especially if stock is low. You can also request an exchange in a physical store, which is handled all at once.

International Returns and Special Cases

If you’re outside the country where you made the purchase, the policy may vary. For international orders shipped from the U.S. website, you generally need to contact Customer Service to initiate a return. You might be responsible for return shipping costs and any customs duties, which are not refundable. Always check the international policy page before ordering if you live abroad.

What to Do If You Have a Problem With Your Return

Sometimes, things don’t go as planned. Maybe your return was received but you haven’t gotten a refund, or an item was denied. Here are your steps:

Check Your Email: Look for a return confirmation or denial email from Kate Spade. They will usually communicate the reason there.
Use Your Tracking: Confirm the return package was delivered to their warehouse.
Contact Customer Service: Have your order number, return tracking number, and details ready. You can call, email, or use the live chat feature on their website.

Tips for a Smooth Kate Spade Return Experience

A little preparation makes everything easier. Follow these tips:

Keep all packaging and tags until you are sure you’re keeping the item.
Initiate your return well before the 60-day deadline to account for shipping time.
Take clear photos of the item and its tags before you send it back, just for your records.
For in-store returns, call the store ahead to confirm they accept returns, as some locations (like certain outlet stores) might have slightly different rules.

Kate Spade Outlet Return Policy

It’s important to note that Kate Spade Outlet stores and the Kate Spade Outlet website often operate under a separate policy from the mainline boutiques. Typically, outlet purchases have a shorter return window, often 30 days. Items must still be in new condition with tags. Always check your outlet receipt or the outlet website for the specific policy that applies to your purchase, as it can be different.

Gift Returns and Exchanges

Returning a gift is simple, even without a receipt. If you received a Kate Spade item as a gift, you can typically exchange it in-store for merchandise credit. You’ll need the original gift receipt. Without any receipt, the store may offer an exchange at the current selling price. It’s best to go to a physical store for gift situations, as online gift returns can be more complex without the original order number.

Warranty and Repair Information

Kate Spade’s return policy is not a warranty. If a product has a manufacturing defect, you should contact Customer Service even after the return window has closed. They may offer a repair, replacement, or other solution based on the circumstances. Have your proof of purchase and photos of the defect ready when you contact them.

Frequently Asked Questions (FAQ)

How strict is the Kate Spade return policy?

They are fairly strict about the condition requirements. Items must be unused with tags attached. If an item shows signs of wear or is missing its tag, the return may be denied.

Can I return a Kate Spade item without the original box?

For items like handbags, the dust bag is considered part of the product. While the outer cardboard box might not be strictly required, all original protective packaging and tags are. It’s best to return everything you received.

What is Kate Spade’s return policy for online orders?

The standard 60-day policy applies to online orders. You use the online portal to get a prepaid label and ship the item back. Refunds are issued to the original payment method once the return is processed.

Does Kate Spade offer free returns?

Yes, they provide a prepaid return shipping label for online returns. This makes the return free for you, unless you are returning an international order, where fees may apply.

How long do Kate Spade refunds take?

After they receive your return, allow 7-10 business days for processing, plus additional time for your bank to post the refund. It can take around two weeks total from the day you mail it.

Can I return a Kate Spade item to a different store?

You can return an online purchase to any Kate Spade boutique in the same country. However, outlet purchases usually must be returned to an outlet location, and mainline store purchases to a mainline store.

What if my returned item gets lost in the mail?

This is why keeping your tracking number is crucial. Once you drop off the package with the carrier, its their responsibility. Use the tracking to follow up with the shipping company if needed. Kate Spade is not responsible for packages lost in transit before they receive them.

Knowing the details of the return policy Kate Spade maintains helps you shop with confidence. By following the guidelines on timeframes, condition, and proper methods, you can ensure that if a purchase isn’t right, the return process will be as simple and quick as possible. Always double-check the official Kate Spade website for the most up-to-date policy before initiating your return, as details can occasionally change.