Shopping online at Hollister is a great way to get their latest styles delivered to your door. But what happens if something doesn’t fit or you change your mind? Understanding the return policy Hollister online is key to a stress-free shopping experience. This guide will walk you through everything you need to know, from time limits to step-by-step instructions, so you can shop with total confidence.
The process is designed to be straightforward, whether you’re returning an item for a refund or an exchange. We’ll cover the different methods, any potential fees, and how to handle returns for items bought on sale. By the end, you’ll be an expert on navigating Hollister’s return system.
Return Policy Hollister Online
Hollister Co. offers a flexible return policy for items purchased online. The core rule is simple: you have 60 days from the date your order shipped to initiate a return. This generous window gives you plenty of time to decide if your purchase is right for you. Returns are generally free and easy, whether you choose to send them back by mail or take them to a physical Hollister or Gilly Hicks store.
It’s important to note that your items must be in new, unworn, and unwashed condition with all original tags attached. The policy applies to most full-price and sale items, though there are a few exceptions which we’ll detail later. Having your original order number or packing slip will make the process much smoother.
What Are the Time Limits for Returns?
You have a full 60 days to return your online purchases. This count starts from the day your order left the Hollister warehouse, not necessarily the day you received it. You can find the “ship date” in your order confirmation email or in your account order history.
* Standard Return Window: 60 days from the ship date.
* Holiday Extension: Hollister often extends this return window for purchases made during the peak holiday season (typically from November through December). In these cases, items may be returnable until late January. Always check the website’s policy page during the holidays for the exact dates.
* After 60 Days: Returns initiated after the 60-day period are typically not accepted. The system will likely not allow you to generate a return label, and store associates may be unable to process the return.
Condition of Items: What Can Be Returned?
For a return to be accepted, your items must meet specific condition requirements. Hollister needs to be able to resell the item as new. Here’s what that means:
* Unworn and Unwashed: The item must show no signs of wear, washing, or alteration.
* Original Tags Attached: All Hollister brand tags and price tags must be firmly attached to the garment.
* Original Packaging: For non-apparel items like fragrances or accessories, all original boxes and packaging should be included.
* Hygiene Liners Intact: Swimwear and underwear must have the hygiene liner still in place and completely undisturbed.
If an item is returned in a used or damaged state, Hollister reserves the right to refuse the return or issue a partial refund reflecting the item’s reduced value.
Step-by-Step: How to Return Online Purchases by Mail
Returning your Hollister items by mail is a convenient option if you don’t live near a store. Follow these numbered steps:
1. Start Your Return Online: Log into your Hollister account and go to “My Orders.” If you checked out as a guest, use the “Guest Return” tool on their website and enter your order number and email.
2. Select Items to Return: Choose the specific items from your order that you wish to send back. You’ll be asked to select a reason for the return from a dropdown menu.
3. Choose Your Refund Method: Select whether you want a refund to your original payment method or a merchandise credit/gift card. Refunds to a card usually take longer to process.
4. Print Your Label & Pack Your Bag: A prepaid return shipping label will be generated for you to print. Place the items securely in any box or mailer, attach the label, and securely seal the package. Make sure to remove or cover any old labels.
5. Drop Off Your Package: You can drop the sealed return package at any United States Postal Service (USPS) location or give it to your mail carrier. It’s a good idea to get a drop-off receipt for your records.
6. Track Your Return: You will recieve an email confirmation with a return tracking link once the return is initiated. You can use this to see when Hollister receives your package.
How to Return Online Purchases to a Store
Taking your online order back to a physical store is often the fastest way to get your refund. Here’s how to do it:
* Bring Your Items: Gather the items you want to return in their original condition with tags.
* Bring Your Proof of Purchase: This is crucial. Bring either the original packing slip that came with your order, or the order confirmation email (on your phone is fine). Having your order number ready is also very helpful.
* Visit Any Store: You can take your online return to any Hollister or Gilly Hicks store in the same country where you made the purchase. You don’t need to print a return label or call ahead.
* Process with an Associate: A store associate will look up your order using your proof of purchase, check the items, and process your return immediately. Your refund will be issued on the spot to your original payment method, or you can opt for store credit.
Understanding Refunds and Processing Times
The type of refund you get and how long it takes depends on your return method.
* Returns to a Store: You receive your refund instantly to your original payment method if you have the card with you. The funds usually appear on your bank or card statement within 3-5 business days, depending on your financial institution.
* Returns by Mail:
* Refund to Original Payment: Once Hollister receives and processes your return at their warehouse (which can take 7-10 business days after drop-off), the refund is issued. It can then take an additional 5-10 business days for your bank or card company to post the credit. The entire process can take up to three weeks.
* Merchandise Credit/Gift Card: This is often faster. The e-gift card or credit is usually emailed to you within a few days of the warehouse processing your return.
Exceptions and Special Cases
Not every item follows the standard rules. Here are some important exceptions to be aware of:
* Final Sale Items: Some deeply discounted items are marked as “Final Sale.” These cannot be returned or exchanged for any reason. This is clearly stated on the product page before you buy it.
* Face Masks & Hygiene Items: For health and safety reasons, face coverings and other personal hygiene items are generally non-returnable unless they are defective.
* Gifted Items: If you received a Hollister item as a gift and it has a gift receipt, you can return it within 60 days for a merchandise credit. Without a gift receipt, returns may not be possible unless the original purchaser initiates it.
* International Returns: The policy described here applies to purchases made on the U.S. Hollister website. If you shopped from a different country’s site, you must follow that region’s specific return policy, which may have different time frames and procedures.
Tips for a Smooth Return Experience
A little preparation can make your return effortless. Keep these tips in mind:
* Keep the Packaging: Hold onto the original shipping box or bag and the packing slip until you’re sure you’re keeping the order.
* Inspect Items Quickly: Try on apparel soon after it arrives to ensure you have enough time within the 60-day window.
* Take Photos: For high-value items or if you have concerns, it’s not a bad idea to take a quick photo of the item with its tags attached before you send it back, just for your own records.
* Use the Correct Label: Always use the specific prepaid return label Hollister provides for your order. Using a different carrier or your own label may result in your return getting lost or you being charged for shipping.
Frequently Asked Questions (FAQ)
Q: How long does Hollister take to refund after a mail-in return?
A: After you mail your return, allow 7-10 business days for it to be recieved and processed at the warehouse. Once processed, a refund to your original payment method can take 5-10 more business days to appear on your statement. Opting for a merchandise credit is faster.
Q: Can I return online purchases to a Hollister store?
A: Yes, you absolutely can. This is often the quickest method. Just bring the items in new condition with tags and your packing slip or order confirmation to any Hollister or Gilly Hicks store.
Q: Are there any return shipping fees?
A: Hollister typically provides a free prepaid return label for mail-in returns within the 60-day window. However, if you are returning an item from an international location or after a very long period, fees may apply.
Q: What is Hollister’s exchange policy?
A: Hollister does not offer direct exchanges through the mail. To exchange an item, you should return the original item for a refund and then place a new order for the correct size or color. In-store, associates can usually facilitate an exchange directly if the desired item is in stock.
Q: What if my item is defective or damaged when it arrives?
A: If you receive a faulty or damaged item, contact Hollister Customer Service immediately. They will provide instructions for a free return and will either send a replacement or issue a full refund. You should not have to use your standard return label for manufacturer defects.
Q: Can I return swimwear?
A: Yes, swimwear can be returned as long as it is in new condition with all tags attached and the hygienic liner is completely intact and undisturbed.
Q: What about returns for items bought during a sale?
A: Sale items follow the same 60-day return policy as full-price items, unless they are specifically marked “Final Sale.” Final sale items cannot be returned.
Navigating the return policy Hollister online is simple once you know the steps. The 60-day window gives you ample time, and the option to return by mail or in store offers flexibility. Remember the key points: keep items new with tags, use your packing slip, and choose your refund method based on how quickly you need it. By following this guide, you can shop the latest Hollister trends online with complete peace of mind, knowing that if something isn’t quite right, a straightforward solution is just a few clicks or a short trip away.