Planning a party is exciting, but sometimes things don’t go as planned. That’s why understanding the return policy for Party City is so important. Knowing the rules can save you time, money, and stress if you need to bring something back. This guide will walk you through everything you need to know, from time limits to required documents.
We’ll cover returns for both in-store and online purchases. You’ll learn about items that cannot be returned and get tips for a smooth process. Let’s make sure you’re prepared for any party-planning hiccup.
Return Policy for Party City
Party City’s return policy is designed to be straightforward for customers. The core rule is that most items can be returned within 30 days of your purchase. You will need your original receipt or the credit card used to buy the items. This policy applies to purchases made both at Party City stores and on their website.
However, there are important exceptions and specific conditions. These rules help protect the health and safety of all customers, especially for certain types of party goods. Always check your items and receipt as soon as you get home to avoid any surprises later.
What You Need for a Successful Return
To make your return go quickly, gather these items before you head to the store or start an online return:
- The item in its original, unused condition.
- All original packaging, tags, and any included parts.
- Your original sales receipt or packing slip.
- The same credit card used for the purchase, if applicable.
- A valid government-issued photo ID (for returns without a receipt, subject to manager approval and possible store credit).
Items That Cannot Be Returned
For health and safety reasons, Party City does not accept returns on certain products. It’s crucial to know this list before you buy, as these sales are final.
- Costumes, costume wigs, and costume accessories once the package has been opened.
- Inflatable items that have been opened or used.
- Personalized or custom-made items, like printed balloons or banners.
- Clearance merchandise or items marked “Final Sale.”
- Any food products, including candy.
- Opened makeup or face paint.
Special Note on Costumes
Costumes are a major part of Party City’s business. You can return an unopened costume with tags attached within the 30-day window. But once the plastic seal or package is broken, the return is no longer allowed. This policy helps ensure hygiene for all customers.
How to Return an Online Purchase
Returning something you bought on PartyCity.com has a few different steps. The process is managed through their website.
- Go to the Party City website and find the “Returns & Exchanges” page.
- Enter your order number and the email address used for the purchase.
- Select the items you wish to return and provide a reason.
- Choose whether you want a refund or an exchange.
- Print the provided return authorization label and packing slip.
- Pack the items securely with the packing slip inside the box.
- Attach the label and ship the package via the designated carrier.
Remember, you are responsible for return shipping costs unless the item was defective or the wrong product was sent. Refunds are processed to your original payment method once the return is received and inspected, which can take up to two billing cycles.
How to Return an In-Store Purchase
Returning an item to a physical Party City store is often the fastest way to get your refund.
- Bring the item, all packaging, and your receipt to any Party City store.
- Go to the customer service or checkout counter.
- A store associate will inspect the item and process your return.
- If you have the receipt, your refund will go back to your original payment method. Without a receipt, you may recieve store credit at the current selling price, with manager approval.
Some stores may have slightly different proceedures, so it’s not a bad idea to call ahead if you have a complex return.
What About Balloon Returns?
Balloons are a special category. Unopened bags of foil or latex balloons can typically be returned with a receipt. However, helium tanks are considered a final sale due to safety regulations. Custom-printed balloons cannot be returned once the order is placed, as they are made specifically for you.
Return Policy for Helium Tanks
As mentioned, helium tank sales are final. This includes both small disposable tanks and larger rental units. Party City cannot accept returns on any gas products due to federal transportation and safety laws. Be sure you know what size you need before completing your purchase.
Exchanging Items
If you need a different size, color, or simply changed your mind, exchanges are usually simple. You can process an exchange in-store or online. For in-store, bring the item and receipt. For online, you may need to initiate a return and then place a new order, or follow the exchange instructions on the website. Availability for your desired exchange item is not guaranteed.
Defective or Damaged Items
If your item arrives damaged or is defective, Party City will make it right. The process is a bit different.
- Online Orders: Contact Party City Customer Service immediately at 1-888-992-9279 or through the website. Do not return the item without instructions. They will often send a replacement without requiring you to ship the broken item back.
- In-Store Purchases: Take the defective item and your receipt back to the store. The staff will assist you with a replacement or refund.
Gift Returns and Receipts
Returning a gift can be tricky without a receipt. If you have the gift receipt, you can return the item for store credit. Without any receipt, the store manager may offer store credit at the item’s lowest recent selling price, but this is not guaranteed. You will need a valid photo ID for this type of return, and there may be a limit on no-receipt returns per person.
Seasonal and Holiday Item Returns
Party City’s return policy generally stays the same for seasonal items like Halloween or Christmas decorations. The 30-day window still applies. However, it’s extra important to keep your receipt for seasonal goods, as prices can fluctuate quickly after the holiday passes. Some clearance holiday items may be marked final sale.
Tips for a Hassle-Free Return
Follow these tips to make your experience as smooth as possible:
- Keep your receipt in a safe place until after your event.
- Inspect items as soon as you get them, not the day before the party.
- Leave tags on and packages unopened until you are sure you need the item.
- If buying a costume, have the wearer try it on carefully without removing tags or damaging packaging.
- Start online returns promptly to account for shipping time within the 30-day period.
Understanding Your Refund Timeline
How long your refund takes depends on how you returned it.
- In-Store with Receipt: Refunds to credit/debit cards usually appear within 3-10 business days. Cash refunds are given instantly.
- Online Returns: After the warehouse receives your return, it takes about 10-14 business days to process. The refund then takes another 3-10 business days to post to your account. This whole process can take up to 30 days.
Frequently Asked Questions (FAQ)
Can I return a costume to Party City?
You can only return a costume if the original packaging is unopened and all tags are attached. Once the plastic seal or bag is opened, the costume cannot be returned for health and hygiene reasons.
What is Party City’s return policy without a receipt?
Without a receipt, returns are at the store manager’s discretion. You will need a valid photo ID. If approved, you will likely recieve store credit for the item’s current selling price, not the price you may have paid.
How long does Party City give you to return items?
The standard return period is 30 days from the original purchase date. This is for most items in new, unused condition with the original receipt.
Can you return helium tanks to Party City?
No, all helium tank sales are final. Due to safety regulations, Party City cannot accept returns on any gas products, including unused tanks.
Does Party City accept returns on opened items?
Generally, no. Items must be in original, unused condition with all packaging. This is especially strict for costumes, inflatables, makeup, and any personal use items.
Can I return online purchases to a Party City store?
Yes, you can return most items bought online to a physical Party City store. Bring the item, its original packaging, and your online packing slip or order confirmation email. The refund will be processed according to store policy.
What items are final sale at Party City?
Final sale items include opened costumes, helium tanks, personalized products, opened inflatables, clearance merchandise marked “Final Sale,” and any food or opened makeup products.
Final Thoughts on Party City’s Policy
Knowing the return policy for Party City gives you confidence as you shop. The key takeaways are simple: keep your receipt, act within 30 days, and leave items unopened until you’re certain. Pay close attention to the list of non-returnable items, like costumes and helium tanks.
When in doubt, call your local store or customer service for clarification before making a special trip. With this knowledge, you can focus on the fun parts of party planning, knowing you’re covered if something isn’t quite right. A clear understanding of the rules is the best party planning tool you can have.