Return Policy For Old Navy

Understanding the return policy for Old Navy is key to a stress-free shopping experience. Whether you bought something online or in-store, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know, from time limits to condition requirements.

Old Navy’s return policy is designed to be flexible and customer-friendly. They accept returns for most items within a reasonable window. The core of the policy applies to purchases made both at their physical stores and through their website.

It’s important to note that some restrictions apply. Having your proof of purchase makes the process much smoother. Let’s look at the specific details you should keep in mind.

How Long Do You Have to Return Items?

Old Navy gives you a generous amount of time to decide if an item is right for you. The standard return window is 45 days from the date of purchase. This applies to most regular-priced merchandise.

Items bought online or in-store have the same 45-day window.
The count starts from the day your order shipped or the day you bought it in the store.
After 45 days, you may recieve store credit or an exchange, subject to manager approval.

What Condition Must Items Be In?

To qualify for a full refund, your returns must be in like-new condition. This means the items should be unworn, unwashed, and have all original tags attached. Old Navy will inspect returns to ensure they meet these standards.

Tags must be intact and attached to the garment.
Items should be free of stains, odors, or any signs of wear.
Footwear should be returned in the original box, if possible.

Exceptions for Defective or Damaged Goods

If an item arrives defective or damaged, Old Navy will accept the return outside the normal condition rules. Contact their customer service team immediately if this happens. You will likely need to provide photos of the issue.

What Do You Need for a Return?

Having the right documentation is crucial for a speedy return. For in-store purchases, your receipt is the best form of proof. For online orders, your packing slip or order confirmation email works.

In-Store Purchase: Original receipt is ideal. Without it, you may need to show ID for a store credit.
Online Purchase: Packing slip or order number. You can also use the barcode in your shipping confirmation email.
Gift Returns: A gift receipt is required for a smooth return or exchange.

Step-by-Step Return Process

Returning an item to Old Navy is straightforward. Follow these steps to ensure your return is processed quickly.

Returning to a Physical Store

Gather the item, ensuring it’s in original condition with tags.
Find your proof of purchase (receipt, packing slip, or email).
Bring everything to any Old Navy store location.
A store associate will process your return at the register. You’ll get your refund based on your original payment method.

Returning by Mail

Log into your Old Navy account online and go to your order history.
Select the item(s) you wish to return and follow the prompts to initiate a return.
Print the provided return label and packing slip.
Package the item securely with the packing slip inside.
Attach the label and drop the package at a designated carrier location (like UPS or USPS).
Keep your tracking number to monitor the return.

Refund Methods and Timing

How you get your money back depends on how you paid and where you return the item. Refunds are typically issued to the original form of payment.

Credit/Debit Card: Refunds appear on your statement within 5-10 business days after the return is processed.
Old Navy Gift Card: Refunds are issued to a new gift card usually within 24 hours.
PayPal: Refunds go back to your PayPal account within 3-5 business days.
Store Credit: If you lack a receipt, you’ll likely get store credit issued on the spot in-store.

What Items Cannot Be Returned?

While Old Navy’s policy is broad, a few items are final sale. These are typically marked as such at the time of purchase. Always check the product description before buying.

Face masks (for health and safety reasons).
Items marked “Final Sale” on the receipt, tag, or website.
Gift cards (these are non-refundable by law).
Personalized or altered items.
Swimwear with the hygienic liner removed.

Old Navy’s Exchange Policy

Exchanging an item for a different size or color is simple. You can do an exchange in any Old Navy store. For online purchases, it’s often faster to return the item and place a new order.

In-store exchanges are instant if the new item is in stock.
Price differences will be charged or refunded accordingly.
For online items, the return and repurchase process usually gives you the quickest result.

Returning Gifted Items

Returning a gift from Old Navy is easy if you have the gift receipt. Without a gift receipt, the process is more limited. The item will be refunded at its current selling price to a merchandise credit.

With a Gift Receipt: You can exchange the item or get store credit.
Without a Gift Receipt: You can recieve store credit for the item’s current price, subject to manager approval.

Return Policy for Sale and Clearance Items

Most sale and clearance items from Old Navy can be returned within the standard 45-day window. They must still meet the condition requirements. However, items specifically marked “Final Sale” at purchase cannot be returned.

Always double-check the price tag or online listing for any final sale notations before buying discounted items. This helps avoid any surprises later on.

International and Canadian Returns

If you purchased from Old Navy in the U.S. but live in Canada or another country, return options vary. Generally, U.S. purchases must be returned to a U.S. address. Canadian purchases have there own specific policy.

U.S. online orders can only be returned to U.S. stores or a U.S. address via mail.
Canadian online orders can be returned to Canadian stores or via mail within Canada.
International shipping fees are typically non-refundable.

Tips for a Smooth Return Experience

A little preparation can make your return quick and easy. Here are some pro tips based on common customer experiences.

Keep the original packaging for shoes and special items.
Initiate online returns promptly to stay within the 45-day window.
For mail returns, use a trackable shipping service and keep your receipt.
Bring a valid ID when returning without a receipt, as this is often required for store credit.
Check store hours before heading out to make a return.

Contacting Old Navy Customer Service

If you have a unique situation or questions, Old Navy’s customer service team can help. You can reach them through several channels.

Phone: Call 1-800-653-6289 for assistance.
Online Help Center: Visit the Old Navy website for FAQs and live chat.
Social Media: They are active on platforms like Twitter and Facebook for direct messages.

Frequently Asked Questions (FAQ)

Does Old Navy have a return policy for online orders?

Yes, Old Navy’s return policy covers online orders. You have 45 days from the ship date to return items by mail or to a store. Use the online return portal to start the process.

What is Old Navy’s return policy without a receipt?

Without a receipt, you can usually get store credit for the item’s current selling price. You’ll need to provide a valid government-issued ID, and the return is subject to manager approval.

How strict is the Old Navy return policy?

Old Navy’s policy is generally customer-friendly. The main points to follow are the 45-day window and the requirement that items be in new condition with tags. As long as you meet these, returns are usually straightforward.

Can I return Old Navy items to Gap or Banana Republic?

Yes, you can return Old Navy items to any Gap, Banana Republic, or Athleta store in the United States and Canada. The same return policy rules and timeframes apply.

Is there a return policy for Old Navy shoes?

Shoes follow the standard 45-day return policy. They should be in unworn condition and returned with the original shoebox, if possible, to ensure a full refund.

How does the Old Navy return policy work for worn items?

Officially, items must be unworn and unwashed. If an item is worn or damaged, the store may refuse the return or offer a discounted refund at their discretion. It’s always best to return items in new condition.

Knowing the details of the return policy for Old Navy empowers you to shop without worry. The 45-day window and multiple return options make it convenient. Always keep your receipt and check for final sale markings, and you’ll be set for a positive experience every time you shop.