Understanding the return policy for Jared Jewelry is essential before you make a purchase. Whether you’re buying a special gift or treating yourself, knowing your options gives you peace of mind. This guide explains everything you need to know about returns, exchanges, and repairs at Jared. We’ll cover timeframes, required documents, and special rules for engraved items. Our goal is to make the process simple and stress-free for you.
Return Policy for Jared Jewelry
Jared’s return policy is designed to be straightforward, but it has specific conditions you must follow. The core of the policy depends on the type of item you bought and how you purchased it. Generally, you have a limited window to return items for a refund or exchange. It’s crucial to keep your original receipt and all packaging. Items must be in their original, unworn condition to be eligible. Let’s break down the key details so you know exactly what to expect.
Standard Return Timeframes and Eligibility
For most jewelry purchases, Jared offers a 30-day return period from the date of purchase. This applies to items bought in-store and online. The merchandise must be in new, resalable condition with all original tags and packaging. This means you cannot have worn the item. All diamonds and gemstones must be intact and unloosened.
- 30-Day Window: The clock starts on your purchase date. Mark your calendar.
- Original Condition: No scratches, dings, or signs of wear. Applies to rings, necklaces, earrings, and watches.
- Complete Packaging: Include the gift box, authenticity cards, warranty booklets, and any extra links.
- Proof of Purchase: You absolutely need your original receipt or invoice. A credit card statement may sometimes work but is not guaranteed.
Special Rules for Engraved and Custom Items
This is one of the most important exceptions. Items that have been personalized for you cannot typically be returned. This is because they are considered final sale once altered.
- Engraved Jewelry: Any ring, pendant, or bracelet with an added inscription is non-returnable.
- Custom Designs: Pieces made to your specific specifications, like a unique ring setting, are also final sale.
- Sized Items: Standard ring sizing performed after purchase usually does not void the return policy, but always confirm at the time of sizing.
How to Return an Online Purchase
Returning something you bought on Jared’s website involves a few specific steps. You should start the process online to get the correct authorization.
- Initiate the Return Online: Log into your Jared account and go to your order history. Select the item you wish to return and follow the prompts. You will receive a Return Merchandise Authorization (RMA) number.
- Pack the Item Securely: Place the item in its original box with all materials. Put that box inside a secure shipping box. Include a copy of your receipt and the RMA number inside.
- Use the Provided Label: Jared will usually provide a prepaid return shipping label. Attach it securely to the outside of the box.
- Ship and Track: Drop the package at the designated carrier (like UPS or USPS). Keep your tracking number safe until the return is processed.
- Wait for Processing: Refunds are typically issued to the original payment method within 7-10 business days after the return is received and inspected.
How to Return an In-Store Purchase
If you bought an item at a physical Jared location, you can return it to any Jared store. This is often the fastest method.
- Gather Everything: Bring the item in its complete original packaging.
- Bring Your Receipt: Have your original, physical receipt ready. The store associate will need it to lookup the transaction.
- Visit Any Store: You do not have to return to the exact same store you bought it from. Any Jared in the U.S. should be able to help you.
- Inspect and Refund: The associate will inspect the item. If approved, your refund will be processed on the spot to your original payment method. For store credit or an exchange, you can choose a new item immediately.
Refund Methods and Timing
How you get your money back depends on how you paid. Processing times can vary between payment types.
- Credit/Debit Card: Refunds go back to the original card. It may take 3-7 business days to appear on your statement after the store processes it.
- Jared Credit Card or Financing: The refund will be applied to your Jared credit account. This can help reduce your monthly payment or balance.
- Cash or Check: These are usually refunded in the form of a company check mailed to you, which can take longer.
- Gift Card: If you used a Jared gift card, the refund will be reissued as a new gift card.
Exchange Policies and Upgrades
Sometimes you love a piece but need a different size or style. Jared’s exchange policy is flexible within the return window.
You can exchange an eligible item for another one of equal or greater value. If you choose a more expensive piece, you’ll pay the difference. Exchanges can be done in-store or by contacting customer service for online orders. There is typically no restocking fee for a direct exchange. If you are exchanging a diamond, you may be able to apply its full value toward a larger stone, often refered to as an upgrade. Ask a sales associate about their specific diamond upgrade program details.
Warranty, Repair, and Lifetime Guarantee
Jared offers a complimentary lifetime guarantee on many items, which is different from the return policy. This guarantee covers manufacturing defects and may include services like ring sizing, rhodium plating, and stone tightening for the life of the piece. It does not cover damage from accidents, loss of stones due to impact, or normal wear and tear. You usually need to bring the item in for inspection every six months to keep the guarantee active. Always ask for a clear explanation of what is and isn’t covered when you buy.
What the Lifetime Guarantee Usually Includes
- Complimentary sizing for life (on eligible styles).
- Rhodium plating for white gold pieces to maintain color.
- Stone tightening and inspection.
- Professional cleaning and polishing.
What It Typically Does Not Cover
- Lost stones or complete ring heads.
- Damage from accidents, chemicals, or improper care.
- Items that have been repaired or altered by another jeweler.
- Watch batteries or mechanical repairs (these have separate warranties).
Tips for a Smooth Return Experience
A little preparation can make your return quick and easy. Here are some pro tips based on common issues.
- Keep Everything: Do not throw away the box, pouch, or any paperwork until you are certain you are keeping the item.
- Act Quickly: Don’t wait until day 29. Start the process as soon as you know you want to return something to avoid missing the deadline.
- Insure Return Shipments: If you are returning a high-value item by mail, consider adding insurance to the package. The prepaid label may not include full coverage.
- Take Pictures: Before you send an item back, photograph it from all angles. This provides a record of its condition when it left your hands.
- Ask Questions: If you’re unsure about anything, call the store or customer service before attempting the return. Policies can sometimes change.
Common Issues and How to Solve Them
Even with the best planning, you might encounter a hiccup. Here’s how to handle common problems.
Lost Receipt
If you lost your receipt, don’t panic. Go to the store where you made the purchase if possible. They may can look up the transaction using the credit card you used or your phone number if you have a Jared account. If you bought it online, your email confirmation serves as your receipt. A return without any proof of purchase will likely only be eligible for the current selling price as store credit, which could be lower than what you paid.
Item Outside the 30-Day Window
The 30-day policy is firm for standard returns. If you are past the deadline, your options change. You may be able to exchange for store credit, but this is at the manager’s discretion. For repairs or concerns about defects, the lifetime guarantee might still apply. Contact customer service to explain your situation; they may offer a one-time courtesy.
Received as a Gift
Returning a gift can be tricky. You will need a gift receipt. With a gift receipt, you can typically exchange the item or receive store credit for the amount paid. Without a gift receipt, the store may offer an exchange or credit for the item’s current lowest selling price. It’s best to have the gifter accompany you or provide them with the original receipt details if possible.
FAQs About Jared’s Return Policy
Q: Can I return jewelry to Jared after 30 days?
A: The standard return period is 30 days for a refund. After that, returns are generally not accepted, but you may inquire about an exchange for store credit, which is not guaranteed. The lifetime guarantee for repairs and maintenance still stands.
Q: What is Jared’s policy on returning engagement rings?
A: Engagement rings follow the same 30-day return policy if they are in new, unworn condition and not engraved. Custom-designed or engraved engagement rings are considered final sale and cannot be returned.
Q: Does Jared offer returns on watches?
A> Yes, watches are included in the 30-day return policy if they are unworn, with all protective films intact, and include the original packaging and warranty cards. Watches have their own manufacturer’s warranty for defects beyond the return period.
Q: How long does a refund from Jared take?
A: Once your return is received and inspected, refunds to a credit or debit card usually take 7-10 business days to post. Refunds to the Jared credit card or for store credit are often faster.
Q: Can I return an online order to a Jared store?
A: Yes, you can return items purchased on jared.com to any physical Jared store. Bring the item in its original packaging, your packing slip or receipt, and the credit card used for purchase for the smoothest process.
Q: Are there any items that cannot be returned to Jared?
A: Yes. Personalized items like engraved jewelry, custom-made pieces, and special orders are final sale. Additionally, items that show signs of wear or are missing original packaging may be refused.
Final Thoughts on Navigating Returns
Knowing the return policy for Jared Jewelry helps you shop with confidence. The key takeaways are the 30-day window, the importance of keeping everything original, and the rules against returning personalized items. Whether you handle your return online or in person, being prepared with your documents makes everything go smoother. Remember, the sales team is there to help, so don’t hesitate to ask for clarification on any point. With this knowledge, you can focus on finding the perfect piece of jewelry you’ll love for years to come.