Return Policy For Dsw

If you’ve ever bought a pair of shoes that just didn’t fit right or match your outfit, you know how important a good return policy is. Understanding the return policy for DSW is key to shopping with confidence at one of America’s favorite shoe stores. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can make returns and exchanges without any hassle.

We’ll cover the standard rules, the differences for online versus in-store purchases, and some helpful tips to make the process smooth. Whether you’re a DSW VIP member or a first-time shopper, having this information will save you time and ensure you get the outcome you want.

DSW’s return policy is designed to be customer-friendly. In most cases, you can bring back items you’re not satisfied with for a refund or exchange. The core rule is simple: items must be in new, unworn condition with the original packaging and tags attached. The policy applies to both shoes and accessories, but there are some important details and exceptions to keep in mind.

Standard Return Timeframe

You have a generous window to make up your mind. DSW typically allows returns within 60 days of your purchase. This count starts from the date the item was shipped for online orders or the date on your receipt for in-store buys. It’s a good idea to initiate your return well before this deadline to avoid any issues.

Condition of Items

This is the most important part. To be accepted, your return must meet these conditions:

Unworn: The shoes should show no signs of wear. This means no scuffs on the soles, no dirt, and no creasing in the leather or fabric.
Original Packaging: Try to keep the original shoe box. While DSW may sometimes accept returns without it, having the box significantly speeds up the process and is officially required.
All Tags Attached: Any price tags, style tags, or labels that came on the shoes should still be there.
All Parts Included: If the shoes came with extra laces, dust bags, or certificates, those need to be in the box too.

What You’ll Need for Your Return

Don’t head to the store or start an online return without gathering a few things first. Having everything ready makes everything go faster.

Your Receipt: This is the easiest way to process your return. It provides the proof of purchase, original price, and date.
Original Payment Method: For fastest refunds, have the credit card or debit card you used ready. Refunds are generally issued back to the original form of payment.
Packing Slip (for online orders): The slip that came in your shipment has your order number, which is essential for online returns.
A Valid ID: Some stores may ask for a government-issued ID for return verification, especially for larger transactions.

How to Return Online Purchases

Returning something you bought on DSW.com is straightforward. You have two main options: by mail or in a store.

Option 1: Return by Mail

This is convenient if you don’t live near a DSW location. Here’s how it works:

Log into your DSW account on their website and go to ‘Order History.’
Find the order containing the item you want to return and select ‘Return Item.’
Follow the prompts to print a pre-paid return shipping label. DSW often provides this label for free, but check the current policy as terms can change.
Pack the item securely in its original box, then place that box inside a shipping box. Attach the label.
Drop the package off at the designated carrier (like UPS or USPS).

Once the return is received and inspected at the warehouse, your refund will be processed. This can take up to two billing cycles to appear on your statement, though it’s often faster.

Option 2: Return In-Store

This is usually the quickest method. You can bring any item purchased online to a physical DSW store. Just bring the item, the packing slip, and your receipt (if you have it). The store associate will handle the return right at the register, and you’ll get your refund on the spot if you paid with a card. It’s a instant solution.

How to Return In-Store Purchases

If you bought something at a DSW retail location, you should return it to a store. The process is simple:

Bring the item in its original condition and packaging.
Bring your original receipt.
A store associate will inspect the item and process your refund to your original payment method. The refund is typically immediate for card payments.

DSW VIP Member Return Perks

Being a DSW VIP member comes with some nice benefits, including a more flexible return policy. VIP members often get an extended return window. While the standard is 60 days, VIPs might get 90 days or even longer during special promotions. Always check your membership terms for the most accurate timeframe. This extra time can be a real lifesaver for gifts or seasonal items.

Exchanges Made Simple

Need a different size or color? Exchanges are easy. The fastest way is to do it in a store. You can bring your return and simply pick out the new item you want. The associate will process the return and the new purchase in one transaction. For online exchanges, you might need to process a return and then place a new order. Sometimes, calling customer service can help streamline an online exchange.

What About Final Sale Items?

Not everything can be returned. Pay close attention to items marked “Final Sale” or “Clearance.” These products are typically sold as-is and are not eligible for return or exchange. This is common for deeply discounted merchandise. Always double-check the product description before buying final sale items to avoid disappointment.

Returning Gifted Items

Returning a gift without a receipt is possible at DSW. They will usually offer you merchandise credit for the item’s current selling price. To process this, you’ll need a valid ID. The credit will be issued on a DSW gift card, which you can use in-store or online. It’s a fair way to get value for an item that wasn’t quite right.

Damaged or Defective Products

If your shoes arrive damaged or have a manufacturing defect, contact DSW immediately. They will make it right. For online orders, reach out to their customer service through the website or phone. For in-store purchases, take them back to the store with your receipt. Defective items are handled outside the standard return window, so don’t worry if you notice a split seam or broken buckle after a few wears.

International Returns

If you ordered from DSW.com and had it shipped to an address outside the United States, different rules apply. International returns are generally not accepted by mail. You would need to ship the item back to the U.S. at your own expense, which can be costly. It’s best to contact their customer service directly before placing an international order to understand the specific return options for your country.

Tips for a Smooth Return Experience

Act Quickly: Don’t let the 60-day window sneak up on you. The sooner you return, the sooner you get your money back.
Keep the Box: It’s a good habit to keep the shoe box until you’re sure you’re keeping the item. It makes returning so much easier.
Take Photos: If you’re returning by mail, consider taking a quick photo of the shoes in the box before you seal it. This provides a record of the condition you sent them in.
Save Your Receipts: Either keep the paper receipt in a designated place or take a photo of it with your phone. Many stores can also look up purchases with the card you used, but a receipt is the fastest proof.

Common Return Mistakes to Avoid

Even with a good policy, people sometimes run into problems. Here’s how to avoid common pitfalls:

Wearing the Shoes Outside: Trying shoes on on carpet is fine. Walking on pavement or even hardwood floors can leave marks that will void the return policy.
Losing the Original Payment Card: If you used a credit card that you’ve since cancelled, the refund process can get complicated. In these cases, you may receive a DSW gift card instead.
Missing Tags: Ripping off the tag to try the shoe on more easily can be a mistake. Be careful when removing tags to try items on.
Ignoring Final Sale Labels: Always read the fine print before clicking “buy” on a clearance item.

Refund Timelines: What to Expect

How long for your money to come back? It depends on your method:

In-Store Refund to Card: Usually appears in your account within 3-5 business days, but the hold is released immediately.
Online Return by Mail: Allow 10-14 business days after DSW receives the package for the refund to be issued, plus additional time for your bank to post it.
Merchandise Credit/Gift Card: This is instant at the time of the return transaction in-store.

Contacting DSW Customer Service

If you have a unique situation or a question about your specific return, don’t hesitate to reach out. You can find their contact information on the DSW.com website under “Help” or “Contact Us.” Having your order number and receipt details handy will help them assist you faster.

Frequently Asked Questions (FAQ)

How long is DSW’s return policy?

The standard return period is 60 days from purchase. DSW VIP members may have an extended window, so check your account benefits.

Can I return shoes without the original box?

It’s strongly recommended to have the original box. Returns without it may be accepted at the store’s discretion, but they could be denied or a restocking fee could apply. It’s always safest to include the box.

Does DSW offer refunds or store credit?

With a valid receipt, you’ll get a refund to your original payment method. Without a receipt, you’ll likely receive merchandise credit for the current selling price.

Are there any return fees?

DSW does not typically charge a restocking fee for standard returns. However, for online returns by mail, ensure you use their provided label to avoid paying shipping costs yourself.

Can I return customized or monogrammed shoes?

No, personalized items are considered final sale and cannot be returned due to their custom nature.

What is DSW’s return policy on worn shoes?

Shoes must be unworn to be accepted for return. Light try-on indoors is okay, but any signs of outdoor wear will result in the return being refused.

How do I return a DSW online order?

You can start a return through your DSW.com account for a mail-in, or you can take the item and packing slip directly to any DSW store for a faster process.

Knowing the ins and outs of the return policy for DSW takes the stress out of shopping. By following the guidelines on condition, timeframe, and having your paperwork ready, you can ensure a positive experience. This policy is there to protect your purchase, so you can shop for your favorite brands with total peace of mind. Remember to check the DSW website for the most current policy details, as terms can occasionally be updated.