Return Policy Dsw

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Shopping for shoes should be fun, not stressful. That’s why understanding the return policy DSW offers is so important. It gives you the confidence to buy, knowing you have options if something isn’t quite right. Whether you bought the wrong size online or changed your mind about a style in-store, this guide will walk you through everything you need to know. We’ll cover time frames, conditions, and the simple steps to make a return or exchange.

Return Policy DSW

DSW’s return policy is designed to be customer-friendly and straightforward. The core rule is simple: most items can be returned within 60 days of purchase. You’ll need your original receipt or packing slip, and the items should be in new, unworn condition with all original tags attached. This policy applies to purchases made both in DSW stores and on their website, dsw.com.

What You Can Return

DSW accepts returns for a wide variety of products. Here’s a quick list:

  • Footwear (shoes, boots, sandals, sneakers)
  • Handbags and wallets
  • Accessories like belts, shoe care items, and socks
  • Most apparel items

What You Cannot Return

For health and safety reasons, there are a few exceptions. These items are generally final sale:

  • Opened or used shoe care products (like insoles or cleaners)
  • Items marked as “Final Sale” on the receipt or website listing
  • Gift cards (these are non-refundable)
  • Any item that shows signs of wear, damage, or is missing tags

The 60-Day Return Window

The 60-day clock starts on the day you purchased the item. It’s a good idea to initiate your return sooner rather than later to ensure you’re within the window. If you recieved an item as a gift, the return period is also 60 days from the date of purchase, but you’ll need the gift receipt for a smooth process.

Proof of Purchase: Receipts and Packing Slips

Always keep your receipt or packing slip. This is your key to a hassle-free return. It helps the store associate quickly process your return and ensures you get the correct refund. If you used your DSW Rewards account or provided your email at checkout, associates can often look up your purchase in the system if you’ve lost the physical receipt.

How to Return Your DSW Purchase

DSW offers two main avenues for returns: in-store or by mail. The method you choose depends on where you bought the item and what is most convenient for you.

Returning Items to a DSW Store

This is often the fastest way to get your refund. Follow these steps:

  1. Gather the item(s) you wish to return in their original condition, with all tags and packaging.
  2. Locate your original receipt or packing slip.
  3. Bring the items and receipt to any DSW store location.
  4. A store associate will inspect the items and process your return. Your refund will typically be issued to your original payment method right away.

Remember, you can return online purchases to a physical store as well, which is a major convenience.

Returning Items by Mail

If you don’t live near a DSW, mail-in returns are easy. Here’s how it works:

  1. Log into your account on dsw.com and go to the “Returns & Exchanges” section. If you checked out as a guest, you can use the order lookup tool.
  2. Select the items you want to return and print the provided return label and authorization slip.
  3. Pack the items securely in their original box, if possible. Include the authorization slip inside the package.
  4. Affix the return label to the outside of the box and drop it off at your designated carrier (usually UPS or USPS).

Once DSW receives and inspects your return, they will process your refund. This can take up to two billing cycles to appear on your statement, so be patient.

Who Pays for Return Shipping?

For most standard returns, DSW provides a prepaid return label. However, there are instances where you might be responsible for the shipping costs, such as returning a final sale item you shouldn’t have or sending back an item without using the official return portal. Always check the current policy on their website for the most up-to-date information.

Understanding Your Refund

Knowing how and when you’ll get your money back is crucial. DSW aims to process refunds quickly, but the timeline varies by method.

Refund Methods and Timing

  • Credit/Debit Card: Refunds are issued to the original card used. It can take 5-10 business days after processing to appear on your account.
  • PayPal: Refunds go back to your PayPal balance. This is usually one of the faster methods.
  • DSW Gift Card: If you paid with a gift card, the refund will be reissued to a new DSW gift card.
  • Cash: For in-store cash purchases, you will typically recieve cash back at the register.

Restocking Fees and Price Adjustments

The good news is DSW does not charge restocking fees for standard returns. If an item goes on sale shortly after you buy it, DSW may offer a price adjustment within 14 days of your purchase. You need to contact customer service or visit a store with your receipt to request this adjustment.

Exchanges at DSW

Sometimes you just need a different size or color. Exchanges are simple, especially in-store.

In-Store Exchanges

Bring the item you wish to exchange, with receipt, to any DSW store. If the new item is the same price, the associate can swap it directly. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get refunded the difference.

Online Exchanges

DSW’s website typically recommends a two-step process for exchanges: return the original item and then place a new order for the item you want. This is often faster than waiting for a traditional exchange to process through the mail. Using a promo code on your new order can sometimes save you money too.

Special Circumstances and Exceptions

A few situations require special attention.

Returning Gifted Items

If you received a gift from DSW, you’ll need the gift receipt. With it, you can return the item within 60 days for a merchandise credit in the form of a DSW gift card. Without a gift receipt, returns are generally not accepted unless the purchaser can look up the order.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, contact DSW Customer Service immediately. They will provide instructions for a return or exchange, and they will usually cover all shipping costs associated with the problem.

DSW Designer & Premium Brands

Most designer brands at DSW follow the standard return policy. However, it’s always wise to double-check the product page or your receipt for any specific brand restrictions that might apply. This is rare, but good to be aware of.

Tips for a Smooth DSW Return Experience

  • Keep the original box and packaging until you’re sure you’re keeping the item.
  • Try on shoes on a clean, carpeted surface to avoid scuffing the soles if you need to return them.
  • Attach all tags securely; don’t rip them off until your certain.
  • Take a photo of your receipt with your phone as a backup in case you lose the paper copy.
  • For mail returns, get a drop-off receipt from the carrier as proof you shipped the package.

Frequently Asked Questions (FAQ)

How long is DSW’s return policy?

DSW’s return policy gives you 60 days from the date of purchase to return most items for a refund or exchange.

Can I return DSW items without a receipt?

It can be difficult. If you used your DSW Rewards account or provided an email, they may can look it up. Otherwise, you may only be eligible for store credit at the current selling price, and some restrictions apply.

Does DSW accept returns on worn shoes?

No. For hygiene reasons, DSW only accepts returns on shoes that are in new, unworn condition with the original tags attached and no signs of wear on the soles.

What is DSW’s return policy for online orders?

The DSW online return policy is the same: 60 days, with items in new condition. You can return online orders by mail with a prepaid label or take them to any DSW store for faster processing.

How do I start a DSW return online?

Log into your DSW account, find your order, and select the items to return. Print the provided return label and authorization form, pack the items, and ship them back.

Are DSW returns free?

DSW usually provides a free prepaid return label for mail-in returns. Always check your return instructions to confirm, as there are some exceptions for special orders or international returns.

Can I exchange at DSW for a different size?

Yes, exchanges for size are straightforward in stores. For online purchases, it’s often quicker to process a return and place a new order for the correct size.

What if I missed the 60-day return window?

After 60 days, DSW is not obligated to accept the return. However, it never hurts to contact customer service or visit a store to explain your situation—they may offer a one-time courtesy, especially if you are a loyal Rewards member, but this is not guaranteed.

Knowing the details of the return policy DSW has in place makes you a smarter shopper. It removes the worry from trying new styles and ensures that your shopping experience remains positive, even if a pair of shoes doesn’t work out. Always remember to check the official DSW website for the very latest policy updates, as details can occasionally change. With this knowledge, you can shop at DSW with total confidence.