If you’ve ever bought something that didn’t quite work out, you know how important a good return policy is. Understanding the return policy DICKS Sporting Goods has in place can save you time and hassle. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.
Return Policy DICKS Sporting Goods
The core of the DICKS Sporting Goods return policy is designed to be straightforward for customers. Most items can be returned within 60 days of purchase with a receipt or proof of purchase. This gives you a generous window to test out your gear, ensure the fit is right, or simply change your mind.
What You Need for a Smooth Return
To make your return process quick, you’ll want to gather a few things before heading to the store or starting online. Having everything ready prevents delays.
- Original Receipt or Proof of Purchase: This is the easiest way to process your return. A packing slip from an online order works too.
- The Original Payment Method: Your refund will typically be issued back to the card you used, or as store credit if you don’t have the card.
- All Original Packaging and Tags: Items should be in new, unused condition with all tags attached for a full refund.
- A Valid Photo ID: For returns without a receipt, an ID is usually required for tracking purposes.
Return Timeframes: 60 Days, 90 Days, and Exceptions
While 60 days is the standard, there are important exceptions to this rule. Knowing these can help you avoid surprises.
- Standard Return Window: 60 days for most items.
- Extended Holiday Returns: Items purchased between November 1st and December 25th often qualify for an extended return period, usually until January 31st of the following year. Always double-check your receipt for the exact date.
- DSG Cardholder Perk: If you use the DICKS Sporting Goods ScoreCard or Credit Card, you get an extended 90-day return window on most purchases. This is a major benefit for frequent shoppers.
- Specialty Items: Some products have different rules, which we’ll cover in detail next.
Products with Special Return Conditions
Certain items have specific requirements due to hygiene, safety, or manufacturer rules. It’s crucial to be aware of these before you buy.
- Electronics (GPS, Smart Watches, etc.): Often have a shorter return window, typically 30 days. They must be in like-new condition with all accessories and packaging.
- Clearance or Final Sale Items: These are usually marked as “final sale” and are not eligible for return or exchange. Always check the product tag or online description.
- Personalized or Customized Items: Monogrammed jerseys or custom-built clubs cannot be returned unless they are defective.
- Swimwear and Undergarments: For obvious hygiene reasons, these items can only be returned if the original protective liner is intact and tags are attached.
How to Return an Online Purchase
Returning something you bought online is simple. You have two main options: by mail or in-store. Here’s the step-by-step for each.
Option 1: Return by Mail
- Log into your DICKS Sporting Goods online account and go to your order history.
- Select the item(s) you wish to return and initiate the return process. You’ll need to print a prepaid return shipping label provided by DICKS.
- Securely package the item with all its parts and accessories. Attach the label to the outside of the box.
- Drop the package off at the designated carrier (like UPS or USPS). Keep your tracking number! Once the return is received and processed, your refund will be issued. This can take up to two billing cycles to appear on your statement.
Option 2: Return In-Store
This is often the fastest method. Simply bring the item, along with your receipt (or the packing slip/order confirmation email) to any DICKS Sporting Goods store. The associates will handle the transaction there. Your refund is immediate if you have the original payment card, or you’ll get store credit if you don’t.
Understanding Refund Methods and Timing
How you get your money back depends on how you paid and how you returned the item. Here’s what to expect.
- Original Credit/Debit Card: Refunds are issued back to this card. Processing can take 5-10 business days after the return is received.
- PayPal: The refund will go back to your PayPal account.
- Store Credit/Gift Card: If you return without a receipt or prefer it, you’ll receive the refund as a DICKS Sporting Goods electronic gift card.
- Cash: For in-store returns with an original receipt, purchases made with cash will be refunded in cash.
- Check or Financing: Refunds for these payment methods may take longer and could be issued as a check or account credit.
The Exchange Process
Need a different size or color? Exchanges are generally easy. The quickest way is to visit a store. You can return the original item and purchase the new one in a single transaction. For online exchanges, it’s often recommended to process a return and then place a new order to ensure you get the correct item and the fastest shipping.
What About Defective or Damaged Items?
If your item arrives damaged or is defective, contact DICKS customer service immediately. They will typically cover the return shipping costs and expedite a replacement or refund. For in-store purchases, just bring the defective product and receipt back to the store. It’s a good idea to take photos of the damage as well, this can help speed up the process.
Tips for a Hassle-Free Return Experience
A little preparation goes a long way. Follow these tips to make sure your return is processed without a hitch.
- Keep your receipt in a safe place, or take a photo of it with your phone. For online orders, create an account so your purchase history is always saved.
- Inspect items quickly after they arrive. Don’t wait until day 59 to decide if something is right for you.
- Keep all original boxes and packaging for electronics or fragile items until you’re sure you’re keeping them.
- When in doubt, call your local store ahead of time. They can confirm the return eligibility for specialty items and let you know about current return volume.
DICKS Return Policy vs. Competitors
How does DICKS stack up? Their 60-day standard window is competitive, and the 90-day window for cardholders is excellent. Some competitors offer longer “no questions asked” windows, but may have more restrictions on condition. DICKS policy is generally considered fair and customer-friendly, especially with the convenience of in-store returns for online orders.
Common Questions and Pitfalls to Avoid
Even with a clear policy, questions come up. Let’s address some frequent points of confusion.
- Worn or Used Items: Lightly trying on shoes on carpet is usually fine. But items showing clear signs of wear, dirt, or damage from use may be denied or subject to a reduced refund.
- Lost Receipt: You can still make a return. The store will look up the purchase using your ID, the credit card used, or your phone number if you’re a ScoreCard member. The refund will likely be issued as store credit at the current selling price.
- Returning a Gift: If you received a gift, you can use the gift receipt for an exchange or store credit. Without any receipt, the store may offer store credit at the item’s lowest recent selling price.
- Third-Party Marketplace Items: Items sold by third-party sellers on the DICKS website may have different return policies. Always check the seller’s information before buying.
Frequently Asked Questions (FAQ)
How long is the DICKS Sporting Goods return period?
For most items, it’s 60 days from purchase. DSG ScoreCard and Credit Card members get 90 days. Holiday purchases often have an extended window until January 31st.
Can I return something to DICKS without a receipt?
Yes, but you’ll need a valid photo ID. The refund will be issued as store credit at the item’s current price, not necessarily the price you paid.
What items cannot be returned to DICKS Sporting Goods?
Final sale or clearance items, personalized products, and swimwear/undergarments with removed protective liners are typically non-returnable. Some electronics have a shorter 30-day window.
Does DICKS offer return shipping for online orders?
Yes, they provide a prepaid return label for most online returns. However, for changes of mind, you might be responsible for a return shipping fee deducted from your refund—always check the return instructions carefully.
How do I return a large item like a treadmill or kayak?
For large, bulky items, it’s best to contact customer service first. They can arrange a pickup or provide specific instructions for return, which may differ from standard procedures.
Can I return used golf clubs to DICKS?
Golf clubs can be returned within the standard return window if they are in new condition with all original wrappings and tags. Used clubs that show wear on the grips or faces may not be accepted for a full refund.
What is DICKS’ return policy on shoes?
Shoes can be returned within 60 days (or 90 for cardholders) but they must be in unworn condition with the original box. Light indoor try-ons are usually acceptable, but shoes with marks from outdoor wear will likely be rejected.
Knowing the details of the return policy DICKS Sporting Goods offers makes you a smarter shopper. It allows you to buy items, especially gear you need to try out, with the peace of mind that you have options if it’s not perfect. Always remember to check your receipt for the exact return deadline, keep your packaging, and when in doubt, reach out to customer service or your local store for clarification before making a trip. A smooth return process is a key part of a positive shopping experience.