Understanding the return policy Canada Goose offers is essential before you make a purchase. This guide will explain everything you need to know about returning items, from timeframes to condition requirements, so you can shop with confidence.
Canada Goose is known for its high-quality outerwear designed for extreme conditions. Because these are significant investments, knowing the return and warranty details upfront is crucial. Their policy is designed to be straightforward, but there are specific steps you must follow to ensure your return is accepted without any issues.
Return Policy Canada Goose
The core Canada Goose return policy allows for returns and exchanges within 30 days of your purchase. The item must be in its original, unused condition, with all tags attached and in the original packaging. This is standard for most premium retailers, but Canada Goose is particularly strict about the condition due to the technical nature of their products.
It’s important to note that this policy applies to purchases made directly from Canada Goose, either online or in their retail stores. If you bought your item from an authorized third-party retailer, you will need to contact that store directly, as their return rules may be different. Always check your receipt or the retailer’s website for their specific guidelines.
What Items Are Eligible for Return?
Most full-price items from Canada Goose are eligible for return. This includes:
- Jackets and parkas
- Knitwear and sweaters
- Accessories like hats and gloves
- Footwear
- Lifestyle apparel
What Items Are NOT Eligible for Return?
Certain items are final sale and cannot be returned. These typically include:
- Items marked as “Final Sale” or “Clearance” at the time of purchase.
- Personalized or customized products.
- Items that have been worn, washed, or altered in any way.
- Products without the original tags and packaging.
- Gift cards.
The Condition of Your Return
This is the most critical part. Your item must look and feel brand new. The Canada Goose team will inspect returns thoroughly. Here’s what they look for:
- All original tags are attached and undamaged.
- The item is free from any stains, odors, or signs of wear.
- It is in the original packaging or a suitable replacement.
- The proof of purchase (receipt or order confirmation) is included.
Step-by-Step Return Process
Returning an item to Canada Goose is a simple process if you follow these steps. Doing it correctly ensures a faster refund or exchange.
Step 1: Initiate Your Return Online
Start by visiting the Canada Goose website and navigating to the Returns & Exchanges page. You will need your order number and the email address used for the purchase. The system will guide you through creating a return request and generating a prepaid return shipping label. You cannot return an online purchase directly to a retail store; it must go through the online portal.
Step 2: Package the Item Securely
Place the item securely in its original packaging. If you no longer have the original box, use a sturdy shipping box. Include all tags and the original proof of purchase inside the package. Securely attach the provided return label to the outside of the box. Make sure to remove or cover any old shipping labels.
Step 3: Drop Off the Package
Take your packaged item to the designated carrier drop-off point (like UPS). Get a drop-off receipt for your records—this is your proof that you shipped the return. Canada Goose does not accept returns that are lost in transit, so this receipt is important.
Step 4: Wait for Processing
Once Canada Goose receives your return, their team will inspect it. This process usually takes 7-10 business days after they get the package. You will recieve an email confirmation once your return is approved. Your refund will then be issued to your original payment method, which can take additional time to appear on your statement, depending on your bank.
Exchange Process
If you need a different size or color, the process is very similar. During the online return initiation, you can select “Exchange” as your preference. You will be prompted to choose the new item you want. Canada Goose will ship the new product to you after they receive and approve your return. Please note that exchange availability is subject to stock, so the item you want must be in inventory.
Warranty and Repairs
Beyond the standard return window, Canada Goose offers a comprehensive lifetime warranty. This is a key part of their commitment to durability. The warranty covers defects in materials and workmanship for the lifetime of the product.
What the Warranty Covers
- Zippers that malfunction under normal use.
- Seam tape that peels or fails.
- Down leakage from stitch holes (beyond a minimal amount).
- Fabric tears or rips that are not from obvious wear and tear.
What the Warranty Does Not Cover
The warranty is not a guarantee against all damage. It does not cover:
- Normal wear and tear, like fabric fading or minor scuffs.
- Damage caused by accidents, improper care, or misuse.
- Alterations made by a non-authorized repair center.
- Damage from sharp objects or burns.
How to Submit a Warranty Claim
If you believe your product has a manufacturing defect, you can submit a warranty claim online. You’ll need to provide photos of the issue, your proof of purchase, and details about the problem. Canada Goose will review your claim and, if approved, will usually repair the item free of charge. In some cases, if repair is not possible, they may offer a replacement or credit.
International Returns
If you purchased from a Canada Goose website serving a different country than your own, returns can be more complex. Generally, you must return the item to the regional distribution center from which it was shipped. Customs fees and international shipping costs for the return are typically the responsibility of the customer, unless the item was faulty. Always check the specific country website’s policy for exact details.
Tips for a Smooth Return Experience
Following these tips can help you avoid common pitfalls and ensure your return goes smoothly.
Keep Everything
When you receive your Canada Goose order, keep the box, tags, and packaging until you are sure you are going to keep the item. It’s much easier to return something when you have all the original materials. Also, file your receipt or order confirmation email in a safe place.
Act Quickly
The 30-day window can pass faster than you think. If you are unsure about fit or style, try the item on at home promptly and make a decision. Don’t wait until the last week to start the return process.
Understand Final Sale Items
Be absolutely certain before buying any item marked “Final Sale.” These are deeply discounted for a reason and are not eligible for return or exchange, even if they don’t fit. Double-check size charts and reviews for these products.
Consider In-Store Returns (For Online Purchases)
While Canada Goose’s official policy states online orders must be returned by mail, it’s sometimes worth contacting your local retail store. In some cases, they may be able to assist with an online return, especially for an exchange, but this is not guaranteed and is at the store’s discretion.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Canada Goose?
After Canada Goose receives and inspects your return, it takes about 7-10 business days to process the refund. The refund then needs to be posted by your bank or credit card company, which can take an additional 3-10 business days. So, in total, expect up to three weeks from the day you mail it to seeing the funds back in your account.
Can I return a Canada Goose jacket without the tags?
No, Canada Goose requires all original tags to be attached for a return to be accepted. If the tags are removed, the item is considered used and will not be eligible for a refund or exchange. This is a strict part of there policy.
Does Canada Goose offer free return shipping?
Yes, for returns within the country of purchase initiated through their online portal, Canada Goose provides a prepaid return shipping label. This makes the return process cost-free for you, unless you are returning an international order.
What is Canada Goose’s exchange policy?
The exchange policy follows the same 30-day, like-new condition rules as the return policy. You can request an exchange for a different size or color through the online returns portal. The new item will be shipped after your return is received and approved.
Can I return a gift to Canada Goose?
Yes, but you will need the original gift receipt. Returns with a gift receipt will be issued as a Canada Goose gift card for the value of the item. Without any receipt, returns are generally not accepted unless the product is defective and covered under warranty.
How do I contact Canada Goose customer service about a return?
The best way is through the Contact Us page on their official website. They have dedicated teams for online orders and retail purchases. Have your order number and details ready before you reach out to speed up the process.
Final Thoughts on the Canada Goose Return Policy
The return policy Canada Goose has in place is designed to protect both the company and the customer, ensuring that products maintain their high standard. By understanding the 30-day window, the strict condition requirements, and the difference between returns and warranty claims, you can navigate post-purchase issues with ease. Always remember to keep your packaging and act promptly if you need to send something back. With this knowledge, you can invest in their premium outerwear knowing exactly what to expect if your purchase isn’t quite perfect.