Understanding the return policy at Urban Outfitters is key to a stress-free shopping experience, whether you buy online or in-store. This guide breaks down everything you need to know about making returns and exchanges, so you can shop with total confidence.
We’ll cover the timeframes, condition requirements, and the step-by-step process for both online and in-person returns. You’ll also learn about exceptions for final sale items, how refunds work, and what to do with international orders. Let’s get started.
Return Policy at Urban Outfitters
The core Return Policy at Urban Outfitters is designed to be flexible. You have 30 days from the date of purchase to return most items for a refund or exchange. The items must be in their original, unworn, and unwashed condition, with all tags and packaging intact.
This policy applies to purchases made at any Urban Outfitters store in the U.S. and Canada, as well as items bought from their official website. It’s important to note that some product categories and sale items have different rules, which we will detail later.
What You Need for a Successful Return
To make your return go smoothly, ensure you have these items ready:
- Original Proof of Purchase: This is your printed receipt, the packing slip from your online order, or the email confirmation. Without proof of purchase, you may only qualify for store credit at the item’s current selling price.
- The Item in Original Condition: The clothing or product must not show any signs of wear, damage, or alteration. All manufacturer tags and labels must be attached.
- Original Packaging: For non-apparel items like home decor, electronics, or beauty products, the original box and any protective materials should be included.
The 30-Day Return Window Explained
The 30-day period is strict. It starts on the day your order ships for online purchases or the day you buy the item in a physical store. If you’re mailing a return, it must be postmarked by the 30th day. For in-store returns, you must bring the item back by the 30th day.
Planning ahead is crucial, especially during busy holidays or if you live far from a store. Don’t let the deadline sneak up on you.
How to Calculate Your Return Deadline
Here’s a simple way to figure out your last day to return:
- Find your purchase date on your receipt or shipping confirmation email.
- Count 30 days forward from that date.
- Mark that date as your return deadline. For mail returns, the carrier’s postmark must be on or before this date.
Step-by-Step: How to Return an Online Order
Returning something you bought online is straightforward. You have two main options: returning by mail or returning directly to a store.
Option 1: Return by Mail (Using a Prepaid Label)
This is the most common method for online returns.
- Log into your Urban Outfitters account on their website or app. Go to “Order History.”
- Select the item(s) you wish to return and initiate the return process.
- Choose your refund method (original payment or store credit).
- Print the provided prepaid return shipping label. If you can’t print, you can request a QR code to show at a drop-off location.
- Pack the item securely in its original packaging, if possible. Include the packing slip or return form inside the box.
- Attach the return label to the outside of the box, covering any old labels.
- Drop the package off at the designated carrier (usually UPS or USPS). Get a receipt for your drop-off as proof.
Option 2: Return In-Store
This is often the fastest way to get your refund. You can return any online purchase to a physical Urban Outfitters store.
- Bring the item you want to return, ensuring it’s in its original condition with tags.
- Bring your proof of purchase (packing slip or order confirmation email).
- Go to the checkout or customer service area in the store. An associate will process your return immediately. Your refund will be issued to your original payment method, usualy within a few business days.
Step-by-Step: How to Return an In-Store Purchase
If you bought something at a retail location, you should return it to a store rather than by mail.
- Take the item and your original receipt to any Urban Outfitters store.
- A store associate will inspect the item and process your refund to the original payment card used at time of purchase.
- If you don’t have the receipt, you may be able to recieve store credit for the item’s current price. They might look up the purchase with the card you used.
Understanding Your Refund Options
Urban Outfitters typically offers two types of refunds:
- Refund to Original Payment Method: This is the standard option. Once the return is processed, the money will go back to your credit/debit card, PayPal account, or gift card. This can take 5-10 business days to appear on your statement after they receive the return.
- Store Credit: You can opt for an Urban Outfitters e-gift card. This is sometimes issued instantly for in-store returns and is a good option if you plan to shop there again. Store credit does not expire.
Important Exceptions and Final Sale Items
Not everything can be returned. Always check the product description before buying, as these items are typically final sale:
- Face masks, swimwear (if the hygiene liner is removed), and bodysuits (if the hygiene liner is removed).
- Earrings and other pierced jewelry for health and safety reasons.
- Personalized, monogrammed, or altered items.
- Items marked “Final Sale” during clearance or promotional events.
- Gift cards are also non-returnable.
The Exchange Process
Exchanging an item is simple. The quickest method is to process a return and then make a new purchase for the item you want. You can do this in one transaction at a physical store. For online exchanges, you generally need to return the original item and place a separate order for the new size or color. This ensures you get the new item quickly without waiting for the return to be fully processed first.
What About International Returns?
If you are outside the United States or Canada, the return policy differs. International customers are responsible for any return shipping costs and customs duties. You must initiate the return through your online account within 30 days. Urban Outfitters does not provide prepaid international return labels. It’s advisable to use a trackable shipping service and keep all documentation, as refunds are issued only after the return is recieved and inspected at their warehouse.
Returning a Gift from Urban Outfitters
If you recieved an Urban Outfitters item as a gift, you can return it. You’ll need the gift receipt. Without a gift receipt, you may be offered store credit for the item’s current selling price. The return must still fall within the 30-day window and meet all condition requirements. The refund will typically be issued as store credit on a gift card.
Tips for a Hassle-Free Return Experience
- Keep Your Receipts: File your email confirmations or store receipts in a dedicated folder. A photo on your phone can serve as a handy backup.
- Inspect Items Quickly: Try on clothing and inspect products as soon as they arrive so you have plenty of time to decide.
- Pack Carefully: When mailing a return, use a sturdy box and secure packaging to prevent damage in transit. A damaged item may not be eligible for refund.
- Know the Holiday Policy: During the winter holidays, Urban Outfitters often extends its return window for purchases made in November and December. Always check the website for the official holiday policy announcement.
What If Something Goes Wrong?
If your return is denied or you encounter a problem, here’s what to do:
- Contact Customer Service: Reach out to Urban Outfitters via phone or their online help portal. Have your order number and return tracking information ready.
- Be Clear and Polite: Explain the situation clearly. Customer service can often make exceptions or help solve issues with lost returns or delayed refunds.
- Follow Up: If you don’t get a resolution, politely ask to speak with a supervisor or follow up via email to create a paper trail.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Urban Outfitters?
After they receive your return, it takes about 5-10 business days for the refund to post to your original payment method. In-store refunds may appear faster, but still depend on your bank’s processing times.
Can I return something to Urban Outfitters without a tag?
No, all original tags and labels must be attached for a return to be accepted. Items without tags are considered used and do not qualify for a refund or exchange.
Does Urban Outfitters offer free returns?
Yes, Urban Outfitters provides a free prepaid return label for online orders within the U.S. and Canada. If you choose to return an online order to a store, that is also free.
What is Urban Outfitters’ return policy for sale items?
Most sale items can be returned within 30 days if they are in new condition. However, items specifically marked “Final Sale” at the time of purchase cannot be returned under any circumstances.
Can I return online orders to any Urban Outfitters store?
Yes, you can return any online purchase to any physical Urban Outfitters store in the same country. Just bring the item and your packing slip or order confirmation.
What if my return is lost in the mail?
It’s critical to get a drop-off receipt when you ship your return. This receipt is your proof that you sent the package. If the return gets lost, contact the shipping carrier first, then reach out to Urban Outfitters customer service with your proof of shipment.
Does the Urban Outfitters return policy apply to all their brands?
The standard return policy covers merchandise sold under the Urban Outfitters name. Some exclusive collaborations or third-party brands sold on their site may have different policies, which should be listed on the product page.
Knowing the ins and outs of the Return Policy at Urban Outfitters makes you a smarter shopper. By keeping your receipts, acting within the 30-day window, and ensuring items are in perfect condition, you can enjoy their styles without worry. Always double-check for final sale markings and when in doubt, their customer service team is there to help clarify any specific situation. Now you’re ready to shop with peace of mind.