Understanding the return policy at Burlington Coat Factory is key to a stress-free shopping experience. Whether you bought a coat that doesn’t fit or found a better deal, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know about making returns and exchanges, both in-store and online. We’ll cover time limits, condition requirements, and what to do if you lost your receipt.
Return Policy at Burlington Coat Factory
Burlington’s return policy is designed to be straightforward for customers. The core rule is simple: most items can be returned within 30 days of purchase. For a return to be accepted, the item must generally be in its original, saleable condition with all tags attached. It’s a good idea to keep your receipt safe, as it makes the process much smoother.
What Items Can You Return?
Most merchandise from Burlington is eligible for return. This includes clothing, home decor, toys, and gifts. You can bring these items back to any Burlington store nationwide, even if you bought them online. There are a few exceptions to be aware of, which we’ll cover next.
Non-Returnable Items and Exceptions
Not everything can be returned. It’s important to check your items before you head to the store. The following are typically final sale:
- Clearance merchandise with a final sale sticker or sign.
- Personalized or custom-made items.
- Opened cosmetics or fragrances.
- Swimwear if the hygiene liner is removed.
- Certain electronics, which may have a manufacturer’s warranty instead.
- Rugs and mattresses for hygiene reasons.
The 30-Day Return Window
The standard return period is 30 days from your purchase date. This is strictly enforced, so mark your calendar. The date is calculated from the day you bought the item in-store or the day it was shipped for online orders. Returns made on the 31st day are usually denied, so don’t wait until the last minute.
What If You Miss the Deadline?
If you miss the 30-day window, Burlington is not obligated to accept the return. However, you can try speaking with a store manager. In some rare cases, they might offer store credit at their discretion, but this is not guaranteed. It’s always best to act within the allotted time.
Condition of Items for Return
Items must be in new, unused condition with original tags and packaging. Clothing should not have any wear, odors, or stains. For home goods, all parts and manuals should be included. If an item is defective, you have more options, which we’ll discuss in a later section.
How to Make an In-Store Return
Returning an item to a Burlington store is usually the fastest method. Follow these steps for a quick process.
- Gather the item, all original tags, and any accessories.
- Locate your receipt or packing slip. This is crucial for a cash or card refund.
- Bring the item and receipt to the customer service desk or checkout counter.
- A store associate will inspect the item and process your return.
What to Bring for In-Store Returns
- The item in original condition.
- The original receipt or packing slip.
- The credit/debit card used for purchase (if applicable).
- A valid government-issued photo ID. Burlington often requires this for returns, especially without a receipt.
Returning Online Purchases to a Store
Yes, you can return items bought on Burlington.com to a physical store. This is often the most convenient option because you avoid shipping fees. Just bring the item and the packing slip that came in your box. The return will be processed according to in-store policy.
How to Make an Online Return by Mail
If you don’t live near a Burlington store, you can return items by mail. Here’s how it works.
- Log into your Burlington.com account and go to ‘Order History’.
- Select the item(s) you wish to return and initiate the return process.
- Print the provided return label and authorization slip.
- Pack the item securely with all tags in the original packaging if possible.
- Attach the return label to the box and drop it at a designated carrier (like UPS).
Important Notes for Mail Returns
- A return shipping fee is usually deducted from your refund. The amount can vary.
- Refunds for mailed returns take longer to process—often 10-14 business days after the warehouse receives the package.
- Always get a drop-off receipt from the carrier for your records.
Refund Methods and Timing
How you get your money back depends on how you paid and how you return the item.
With a Receipt
- Original Payment Card: The refund is credited back to the card used. This takes 3-10 business days after processing.
- Cash Purchase: You will receive a cash refund in store.
- Check Purchase: Refunds are issued by company check, which can take several weeks.
Without a Receipt
If you lost your receipt, you still have options, but the policy is more restrictive.
- You will need to present a valid photo ID.
- The return is subject to manager approval.
- The refund will be issued as store credit at the item’s lowest selling price within the last 30 days.
- There may be a limit on no-receipt returns per person.
Exchanging an Item
Exchanges are generally treated as a return and a new purchase. The easiest way to do an exchange is to bring the item you wish to return to the store. After the return is processed, you can immediately use the refund (as store credit or back to your card) to buy the new item you want. This ensures you get the correct size or color right away.
Defective or Damaged Items
If you buy something that is broken or faulty, Burlington will work with you. The process is similar, but you should contact customer service or bring it to a store as soon as you notice the problem. For online purchases, you can report the issue through your account. They will typically offer a replacement, refund, or repair depending on the item.
Tips for a Smooth Return Experience
A little preparation can make your return quick and easy. Here are some pro tips.
- Always save your receipt until you are sure you’re keeping an item.
- Inspect online orders as soon as they arrive to ensure nothing is damaged.
- Try on clothing quickly to check fit within the return window.
- Keep original boxes and packaging for fragile or electronic items until you’re satisfied.
- Be polite to customer service associates; they can often help find solutions.
Holiday Return Policy
During the winter holidays, Burlington often extends its return window. Purchases made in November and December might be eligible for return until late January. The exact date changes each year, so check your receipt or the website for the current year’s holiday policy. This is a great benefit for gift givers.
Frequently Asked Questions (FAQ)
How long do I have to return something to Burlington?
You typically have 30 days from the purchase date to return most items. The holiday season may have extended deadlines.
Can I return something to Burlington without the tags?
Items usually need the original tags attached to be accepted. Returns without tags are often denied unless the item is defective.
What is Burlington’s return policy for online orders?
Online orders follow the same 30-day policy. You can return them by mail (with a fee) or to any Burlington store for free.
Does Burlington offer refunds in cash?
Yes, if you originally paid with cash and have your receipt, you can get a cash refund. Otherwise, refunds go back to the original payment method.
Can I return clearance items?
Clearance items marked as “final sale” cannot be returned. Always check the price tag or sign for final sale notices.
What if I get a gift from Burlington?
Gifts can be returned with the gift receipt for store credit. Without any receipt, the standard no-receipt policy applies (store credit at current price).
How do I return a large item like furniture?
For large items, it’s best to contact the store where you bought it or customer service online. They will advise you on the best method, which may involve a special pickup.
Final Thoughts on Burlington’s Policy
Knowing the return policy at Burlington Coat Factory gives you the freedom to shop without worry. The key takeaways are the 30-day window, the importance of keeping your receipt, and ensuring items are in new condition. Remember to check for final sale stickers, especially on great deals. By following these simple guidelines, you can handle any return or exchange efficiently. Always check Burlington’s official website for the most current policy details, as rules can occasionally be updated.