Return Policy At Burlington

Shopping at Burlington is a great way to find amazing deals. But what happens if you get home and change your mind about an item? Understanding the return policy at Burlington is key to a stress-free shopping experience. This guide will walk you through everything you need to know, from time limits to the condition your items need to be in.

We’ll cover the standard return window, what items you can and cannot return, and the different ways you can process your return. You’ll also learn what to do if you lost your receipt or made a purchase online. Let’s get started so you can shop with confidence.

Burlington’s return policy is designed to be straightforward for customers. In most cases, you can return items you’re not satisfied with for a refund or exchange. The success of your return depends on a few key factors: how long ago you bought the item, what condition it’s in, and whether you have your proof of purchase.

Having your receipt makes the process incredibly simple. Without it, things can get a bit more complicated, but it’s usually not impossible. The following sections break down all the specific rules and exceptions you should be aware of.

Standard Return Timeframe

Burlington offers a generous return window. For most purchases, you have 30 days from the date of purchase to return an item. This gives you plenty of time to decide if a product is right for you.

It’s important to note that the 30-day period is calendar days, not business days. This includes weekends and holidays. Mark your calendar so you don’t miss the deadline.

Condition of Returned Items

To be eligible for a return, items must be in their original, resellable condition. This means:

All original tags must be attached and intact.
The item must be unworn, unused, and unwashed.
It should be in the original packaging, if applicable.
There should be no stains, odors, or damage.

Burlington reserves the right to refuse returns on items that do not meet these condition requirements. Always check an item carefully before removing tags.

Required Proof of Purchase

To get a full refund, you need to provide a valid proof of purchase. Burlington accepts the following:

The original store receipt.
The packing slip from an online order.
The credit card used for the purchase (for lookup).
A gift receipt for items received as gifts.

If you used Burlington’s loyalty program, the purchase might be findable in your account history. This can sometimes serve as proof if you’ve lost the physical receipt.

Refund Methods

How you get your money back depends on how you originally paid. Burlington will issue refunds to the original form of payment. Here’s how it works:

Credit/Debit Card: The refund is processed back to your card. It can take 3-10 business days to appear on your statement, depending on your bank.
Cash: You will receive a cash refund.
Check: You will receive a refund by check from Burlington.
Gift Card: The refund will be issued back onto a Burlington gift card.
Store Credit: If you don’t have a receipt, you will likely receive store credit at the current selling price.

Items That Cannot Be Returned

For health, safety, and legal reasons, some items are final sale. It’s crucial to know these exceptions before you buy. The following products generally cannot be returned to Burlington:

Face masks, cosmetics, and fragrances (for hygiene reasons).
Swimwear and intimate apparel if the hygiene seal is removed or broken.
Food items and beverages.
Electronics that have been opened or used.
Customized or personalized items.
Clearance items marked as “final sale” on the receipt or tag.

When in doubt, ask a store associate at the time of purchase if an item is returnable. Policies for some categories, like electronics, can be more strict.

Returning Online Purchases

You have two options for returning items bought on Burlington’s website or app: by mail or in-store. The in-store option is often faster.

How to Return an Online Order by Mail

Log into your Burlington account online and go to “Order History.”
Select the item(s) you wish to return and follow the prompts to initiate the return.
Print the provided return label and packing slip.
Securely package the item with the packing slip inside the box.
Attach the return label to the outside of the package and drop it at a designated carrier (like UPS).

Remember, you are responsible for return shipping costs unless the item was defective or the wrong item was sent. These fees are deducted from your refund.

How to Return an Online Order In-Store

Bring the item you want to return to any Burlington store.
Bring your packing slip or the order confirmation email (digital or printed).
Go to the customer service or returns desk. An associate will process your return.

Returning in-store is free and you get your refund immediately. This is usually the best and easiest method for online returns.

Returning Without a Receipt

Lost your receipt? Don’t panic. Burlington may still accept the return, but there are some limitations.

You will need a valid government-issued photo ID (like a driver’s license).
The return is subject to manager approval.
You will receive store credit for the item’s current lowest selling price, not the price you paid.
Burlington tracks no-receipt returns using your ID information to prevent abuse.

There may be a limit on the number or value of no-receipt returns you can make within a certain period. It’s always best to keep your receipts in a safe place.

Returning Gifted Items

If you received a Burlington item as a gift, the process is simple if you have a gift receipt.

With a gift receipt, you can return the item within 30 days for store credit or an exchange.
Without any receipt, the standard no-receipt policy applies (ID required, current price store credit).

The refund will not go back to the original purchaser’s payment method when a gift receipt is used. This protects the gift-giver.

Exchanges at Burlington

Exchanging an item for a different size, color, or style is usually easy. You can process an exchange in-store.

Bring the item and your original receipt to the store.
Find the new item you want.
Go to customer service. They will process the return of the original item and the purchase of the new one in one transaction.

If the new item costs more, you’ll pay the difference. If it costs less, you’ll get refunded the difference. Exchanges typically must be done within the standard 30-day return window.

Holiday and Seasonal Return Policy

Burlington often extends its return window for purchases made during the peak holiday season. This usually applies to items bought in November and December.

For these purchases, the return deadline is often extended until late January (e.g., January 31st of the following year). Always check your receipt for the specific “return by” date during the holidays, as this policy can change from year to year.

Tips for a Smooth Return Process

Follow these tips to make sure your return goes without a hitch:

Keep Your Receipts: File them in an envelope or take a photo with your phone immediately after shopping.
Inspect Items Quickly: Try on clothing and check electronics soon after purchase to ensure they work and fit.
Keep Tags On: Don’t remove tags or packaging until you’re sure you’re keeping the item.
Bring Your ID: Always bring your driver’s license or state ID when attempting a return, just in case.
Return In-Store When Possible: For online purchases, the in-store return is faster and avoids shipping fees.

Common Return Problems and Solutions

Sometimes, returns don’t go as planned. Here’s how to handle common issues.

Item is Past the 30-Day Window

If you’re a day or two late, a store manager might make an exception, especially if you’re a regular customer. It never hurts to ask politely. However, be prepared for them to say no, as they are not obligated to accept late returns.

You Forgot the Original Packaging

For most items like clothing, original packaging isn’t critical as long as tags are on. For electronics or toys, original boxes can be more important. If you’ve discarded it, call the store before you go to see if they will still accept the return.

The Item is Damaged or Defective

If an item is broken, stained, or faulty when you open the package, contact Burlington immediately. For in-store purchases, take it back with your receipt. For online orders, you can contact customer service. They should offer a refund, exchange, or repair for genuinely defective merchandise, even if it’s been used.

Contacting Burlington Customer Service

If you have a complex return issue, you can contact Burlington’s customer service team for guidance.

Phone: Call 1-855-355-9467 for general customer service inquiries.
Online: Use the “Contact Us” form on the Burlington website.
Social Media: Reach out through their official Facebook or X (Twitter) accounts for public assistance.

Having your receipt, order number, and item details ready will help them assist you faster.

Frequently Asked Questions (FAQ)

How long is Burlington’s return policy?

Burlington’s standard return policy gives you 30 days from the purchase date to return most items for a refund or exchange.

Can I return something to Burlington without a receipt?

Yes, but with conditions. You’ll need a valid photo ID, and you’ll receive store credit for the item’s current selling price, subject to manager approval.

What items are non-returnable at Burlington?

Non-returnable items typically include opened cosmetics, fragrances, swimwear without hygiene seals, food, opened electronics, and items marked “final sale.”

Does Burlington offer refunds in cash?

If you paid with cash, you can receive a cash refund. If you paid with a card, the refund goes back to that card. Returns without a receipt result in store credit.

Can I return online purchases in-store?

Absolutely. Returning your Burlington.com order in-store is the fastest method and avoids any return shipping fees. Just bring your item and packing slip.

Is there a holiday return extension?

Often, yes. Purchases made during the November-December holiday season frequently have an extended return window, sometimes until the end of January. Check your receipt for the exact date.

How long do card refunds take?

After processing in-store, refunds to a credit or debit card can take between 3 to 10 business days to appear on your account, depending on you’re bank’s policies.

Can I exchange an item for a different color?

Yes, you can do exchanges in-store within the return window. Bring the original item and your receipt to complete the transaction.

Understanding the return policy at Burlington helps you shop smarter. By knowing the time limits, condition rules, and what documentation you need, you can handle any return with ease. Always double-check your items and keep that receipt safe. With this knowledge, you can take full advantage of Burlington’s great deals without any worry.