Return Policy Asos

If you’re shopping at ASOS, understanding their return policy is key to a stress-free experience. This guide breaks down the ASOS return policy so you know exactly what to expect. Whether you bought the wrong size or just changed your mind, we’ve got the details you need to handle returns and refunds smoothly.

The ASOS return policy is designed to be flexible for customers. It allows you to send back items you’re not happy with within a generous window. Most items can be returned for a full refund, but there are some important rules to keep in mind.

What Is the ASOS Return Window?

You have 28 days to return items for a refund. This count starts from the day your order is delivered. It’s a pretty standard timeframe for online fashion retailers.

Make sure you note the delivery date on your parcel or in your confirmation email. This helps you keep track of your return deadline easily.

What Items Can Be Returned?

Most items from ASOS can be returned. This includes clothing, shoes, and accessories. The items must be in their original, unworn condition.

They should also have all original tags and packaging. Here’s a quick list of what’s generally acceptable:

Clothing with tags still attached
Unworn footwear with the original box
Accessories with all protective packaging
Items from ASOS DESIGN, ASOS Edition, and most branded items

What Items Cannot Be Returned?

For hygiene and safety reasons, some products are final sale. You should always double-check the product description before buying these items.

Face masks and other hygiene-related products
Pierced jewelry (for obvious health reasons)
Swimwear if the hygiene seal is removed
Gifted cards and downloadable software
Any item that has been personalized or made-to-order

Condition Requirements for Returns

Your return must meet condition requirements to be accepted. This is crucial for getting your refund.

Unworn & Unused: The item must not show any signs of wear, like scuffs or smells.
Tags Attached: All original labels and tags should be fixed to the garment.
Original Packaging: Shoes should be in their original box, and accessories in their protective pouches.
No Damage: The item cannot be stained, marked, or altered in any way.

How to Start an ASOS Return

Starting a return is done through your ASOS account. It’s a simple online process. Follow these numbered steps to get your return label.

Log into ‘My Account’ on the ASOS website or app.
Go to ‘My Orders’ and find the order containing the item you want to return.
Select ‘Return Items’ and choose the specific products from your order.
Select your reason for return from the dropdown menu provided.
Choose your preferred return method (more on this below).
Print your returns note and postage label. If you selected a drop-off option, you’ll get a QR code instead.

Packing Your Return Parcel

Packing your items correctly helps ensure a speedy refund. Use the original ASOS packaging if you still have it. If not, a sturdy box or envelope is fine.

Place the item securely inside the package.
Fill out the returns note and include it inside the parcel.
Securely attach the postage label to the outside of the package. Do not cover the barcode.
Make sure any old shipping labels are removed or completely covered.

ASOS Return Methods

ASOS offers several ways to send your package back. The best method for you depends on your location and convenience.

Drop-Off at a Postal Partner

This is often the easiest method. You don’t need to print a label at home.

In the UK, you can use a Collect+ store or a Post Office.
In the US, use a UPS Drop-Off location or an ASOS Drop-Off point at an Express store.
Select the drop-off option in your returns portal. You’ll recieve a QR code to show at the counter.
The staff will scan your code, pack your items, and give you a receipt. Keep this receipt for tracking.

Home Collection

In some regions, you can book a courier to collect the parcel from your door. There might be a small fee for this service, so check the options in your returns portal.

International Returns

If you’re returning from outside the UK, the process is similar but you’ll use an international returns label. Remember, you are responsible for any customs charges on the return parcel, so it’s worth checking with your local post office.

How Long Do ASOS Refunds Take?

Once ASOS receives your return, they aim to process your refund within 14 days. The time it takes for the money to show in your account depends on your bank or payment method.

Credit/Debit Card: 5-10 working days after processing.
PayPal: Usually within 24 hours of processing.
ASOS Gift Card: Refunds are typically issued within 24 hours.

You will get an email confirmation once your refund has been issued. You can also track the status in your ‘My Returns’ section online.

What About Exchanges?

ASOS does not offer direct exchanges. The process is to return the item you have for a refund. Then, place a brand new order for the correct size or color.

This ensures you get the item you want quickly, as a new order is dispatched fast. Your refund will be processed separately. It’s a good idea to reorder as soon as you’ve posted your return, especially if stock is low.

Returning Sale Items

The return policy for sale items is exactly the same as for full-price goods. You have 28 days to return them, provided they meet all the standard condition criteria.

Always check the item description though, as some heavily discounted final sale pieces might be marked as non-returnable.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or if you recieved the wrong product, contact ASOS immediately. You have up to 30 days from receipt to report these issues.

In these cases, ASOS will usually cover the return postage costs. They may offer a replacement, repair, or refund. It’s best to contact their customer care team through your account for the fastest resolution.

ASOS Premier Delivery & Returns

If you’re an ASOS Premier subscriber, you get free next-day delivery and unlimited free returns for a yearly fee. This means you don’t pay for return postage, which can be a big saving if you shop frequently.

Your returns process is identical, but you won’t see any postage charges deducted from your refund.

Tips for a Smooth ASOS Return Experience

Following a few simple tips can make the whole process hassle-free.

Act Quickly: Don’t leave your return to the last day of the 28-day window.
Keep Packaging: Store the ASOS bag or box until you’re sure you’re keeping the item.
Take Photos: If you’re returning a faulty item, take clear photos before you send it back as evidence.
Track Your Parcel: Use the tracking number from your drop-off receipt to monitor the return’s journey.
Check Regional Policies: Rules can vary slightly by country, so look at the ASOS website for your local help pages.

Common Issues and How to Solve Them

Sometimes things don’t go perfectly. Here’s how to handle common return problems.

My Refund is Taking Longer Than 14 Days

First, check the tracking to confirm ASOS has recieved your parcel. Delays often happen if the return is still in transit. If they have had it for over 14 days, contact customer service with your order number and return tracking details.

I’ve Lost My Returns Label

You can log back into your returns portal and reprint your label. If you used a QR code, you can usually access it again from the same page on the ASOS app.

I’m Outside the 28-Day Window

ASOS is not obligated to accept late returns, but it’s worth contacting them. In some cases, especially if you’re only a few days late, they may still offer a refund or a voucher as a goodwill gesture.

My Return Was Rejected

If your return is rejected for not meeting the conditions, ASOS will send the item back to you. They will email you explaining the reason. Common reasons include worn items, missing tags, or non-returnable goods.

FAQs About the ASOS Return Policy

How much does it cost to return to ASOS?

Return costs vary by country and method. In the UK, standard returns have a small fee deducted from your refund. Drop-off returns via Collect+ or Post Office usually cost less than home collection. Premier members get free returns.

Can I return ASOS items in store?

ASOS is an online-only retailer, so they do not have physical stores to accept returns. All returns must be sent back via post or a designated drop-off partner.

What is ASOS’s return policy for international orders?

The 28-day return window still applies internationally. You use the international returns label provided, but you may be responsible for any customs duties on the return parcel. Refunds are issued to your original payment method.

Does ASOS offer free returns?

Free returns are a benefit of the ASOS Premier subscription. Without Premier, a postage fee is deducted from your refund. Always check the returns portal for the exact cost for your location and method.

Can I return an item I bought with a gift card?

Yes. If you paid with an ASOS gift card, your refund will be issued back to a new gift card. This is usually processed very quickly.

What if my item is marked as non-returnable?

Some items, like pierced jewelry or face masks, are clearly marked as non-returnable for hygiene reasons. These cannot be sent back unless they are faulty or incorrect. Always read the product details before purchasing such items.

How do I contact ASOS about a return?

The best way is through the ‘Help & Contact’ section in your ASOS account. You can use their online messaging system or request a callback. Have your order number and return details ready.

Understanding the return policy ASOS has in place gives you confidence when you shop. By following the steps for condition, packaging, and posting, you can ensure a straightforward process. Remember to keep an eye on the 28-day deadline and always get proof of postage. With this knowledge, you can shop the huge ASOS range knowing you’re covered if something isn’t quite right.