Return Policy Aritzia

If you’ve ever bought something from Aritzia and needed to send it back, understanding the return policy Aritzia has in place is key. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.

We’ll cover the standard policy for online and in-store purchases, the details on final sale items, and how to handle returns for gifts. You’ll also find clear instructions for starting a return online and what to expect with refunds.

The core return policy Aritzia follows is designed to be straightforward. In general, you have 14 days from the date you receive your order to initiate a return for a refund to your original payment method. For store purchases, the 14-day period starts from your purchase date.

All items must be in their original, unworn, and unwashed condition, with all tags and packaging attached. Aritzia is pretty strict about this, so it’s important to check everything carefully before you take the tags off.

Key Points of the Aritzia Return Policy

Return Window: 14 days from receipt (online) or purchase (in-store).
Condition: Items must be unworn, unwashed, and have all original tags attached.
Proof of Purchase: You’ll need your order confirmation email, packing slip, or receipt.
Refund Method: Refunds are issued to the original form of payment.
Processing Time: Refunds can take 5-10 business days to appear in your account after the return is processed.

What Items Are Final Sale at Aritzia?

This is one of the most important parts of the policy to note. Some items cannot be returned under any circumstances. Knowing what’s final sale before you buy can save you from disappointment later.

Face masks and other personal protective equipment.
Swimwear (if the hygiene liner has been removed).
Bodysuits (if the hygiene liner has been removed).
Altered or customized items.
Items marked “Final Sale” during promotional events or clearance sales.
Gift cards are also non-returnable.

The Aritzia Return Process: Step-by-Step

Returning an online order is done through your Aritzia account. Here’s how to do it.

How to Start an Online Return

Log into your Aritzia account on their website or app.
Go to “My Orders” and select the order containing the item you want to return.
Click “Return Items” and follow the prompts to select which items and your reason for return.
Choose your return method: drop-off at a carrier (like UPS) or at an Aritzia boutique.
Print your prepaid return label if you’re using a carrier. You’ll receive a QR code if you choose in-store return.
Pack the items securely in the original packaging if possible, include the packing slip, and attach the label.
Drop the package at the designated carrier location or bring it and your QR code to an Aritzia store.

Returning an Item In-Store

You can return online purchases at any Aritzia boutique, which is often the fastest way. Just bring the items with all tags attached, the packing slip, and your order confirmation email or number. The staff will help you process it there. For items bought in a physical store, you should return them to the same location with your receipt.

Understanding Aritzia Refunds and Store Credit

Once your return is received and inspected at the warehouse or store, the refund process begins. If your return is approved, the refund will be issued to your original payment method. This includes credit cards, debit cards, and PayPal.

Please note that shipping fees are non-refundable in most cases. Also, if you used a promo code, the refund value will reflect the discounted price you actually paid, not the original full price.

When Might You Get Store Credit?

There are a few situations where Aritzia might issue a refund as store credit (an e-gift card) instead of back to your card:

If you don’t have the original proof of purchase (like a receipt or order number).
If the return is initiated after the 14-day window but within 30 days. In this case, it’s typically at the discretion of the store manager.
For returns on certain sale items, even if they aren’t marked final sale, the policy may specify store credit.

Aritzia’s Exchange Policy

Aritzia does not offer direct exchanges through their online system. The most efficient way to “exchange” an item is to process a return for a refund and then place a new order for the correct size or color. This ensures you get the item you want before it sells out.

In stores, associates are usually able to facilitate an exchange more directly if they have the desired item in stock. It’s always best to call your local boutique ahead to check availability.

How to Handle Aritzia Gift Returns

Returning a gift you received from Aritzia has it’s own set of steps. Since the purchase is linked to the original buyer’s payment method, refunds cannot go back to your card. Instead, gift returns are typically issued as store credit.

You will need the original gift receipt. This is crucial.
Bring the item with all tags attached and the gift receipt to any Aritzia boutique.
The store will process the return and issue the value as an Aritzia e-gift card to your email address.
Without a gift receipt, returns are generally not accepted unless the store can locate the original transaction.

International Returns and Special Cases

If you’re shopping from outside the United States or Canada, the return policy may vary slightly. For international orders, you usually have 14 days to initiate the return, but you are responsible for the cost of return shipping and any customs duties. The refund will be issued to your original payment method, minus the original shipping costs.

For defective or incorrect items, contact Aritzia Client Services immediately. They will cover the return shipping costs and expedite a replacement or refund for their error. Make sure to have photos ready to show the issue.

Tips for a Smooth Aritzia Return Experience

Act Quickly: Mark your calendar when your package arrives. The 14 days goes by fast.
Keep All Tags and Packaging: Until you’re sure you’re keeping an item, leave everything attached and intact.
Save Your Receipts: File your digital order confirmation emails in a special folder or take a photo of in-store receipts.
Inspect Items Upon Arrival: Check for any defects or issues as soon as you open your package to report them right away.
Consider In-Store Returns: For faster processing and immediate resolution, returning to a boutique is often the best route.

Common Questions About the Aritzia Return Policy

Here are answers to some frequently asked questions that come up.

Can I return an Aritzia item after 14 days?

The official policy is 14 days. After that, returns are not guaranteed. However, some customers have reported success with in-store returns for store credit within 30 days, but this is entirely at the manager’s discretion. Don’t count on it.

Does Aritzia have free returns?

Online returns within the policy period are free if you use their prepaid return label for carrier drop-off or return in-store. You are responsible for return shipping costs on international orders and for returns outside the policy window.

What if I removed the tag but didn’t wear the item?

Unfortunately, items without the original tags attached are generally not accepted for return. The tags are a key part of proving the item is in new condition.

How long do Aritzia refunds take?

Once the return is received at their warehouse, it can take 5-10 business days to process. After processing, it may take another 3-5 business days for your bank to post the refund to your account. So in total, allow for up to 15 business days from when you mail the package.

Can I return sale items to Aritzia?

It depends. Items marked “Final Sale” cannot be returned. Other sale items can be returned within 14 days, provided they meet all condition requirements. Sometimes the refund for sale items may be issued as store credit, so it’s good to check the specific terms at the time of purchase.

What is Aritzia’s return policy for online orders?

The return policy for online orders is the standard 14-day policy. You can start the process through your online account and choose to return via mail or at a boutique. Remember to include all tags and the packing slip.

What to Do If You Have a Problem With a Return

If your return is denied or you encounter an issue, your best course of action is to contact Aritzia Client Services directly. Be polite, have all your information ready (order number, photos, etc.), and clearly explain the situation. For in-store purchase issues, speaking with the store manager is the most effective first step.

Knowing the details of the return policy Aritzia enforces makes you a smarter shopper. By keeping the time limits in mind, preserving the condition of items, and holding onto your receipts, you can ensure a positive experience. Always double-check final sale designations before purchasing, and when in doubt, returning an item to a physical store is often the quickest and easiest solution.