If you’re thinking about shopping at Adore Me, understanding their return policy is a smart first step. This guide will explain everything you need to know about the return policy Adore Me offers, making your shopping experience smooth and stress-free.
We’ll cover how returns work, what items can be sent back, and how to get your money back. You’ll also learn about exchanges, return windows, and some helpful tips to avoid common issues. Let’s get started.
Return Policy Adore Me
Adore Me’s return policy is designed to be customer-friendly, but it has specific rules you should follow. The core of the policy allows you to return most items within 30 days of receiving them for a full refund to your original payment method. Items must be unworn, unwashed, and have all original tags attached.
It’s important to note that this policy applies to purchases made directly through the Adore Me website or their mobile app. Items bought from other retailers, like Nordstrom or Amazon, are subject to those stores’ return rules instead.
What Items Can You Return?
Most products from Adore Me are eligible for return. This includes:
- Bras, bralettes, and sports bras
- Panties and underwear sets
- Lingerie sets and nightwear
- Swimwear (with hygienic liner intact)
- Loungewear and apparel
What Items Are Final Sale?
Some items cannot be returned. Always check the product description before buying, as final sale items typically include:
- Clearance or heavily discounted items (often marked “Last Chance”)
- Personalized or custom-made products
- Items purchased with a “VIP Credit” or special promotional credit
- Accessories like socks, if the packaging is opened
The 30-Day Return Window
Your 30-day return timer starts on the day your package is delivered. Don’t use the date you placed the order. It’s a good idea to initiate the return process as soon as you know an item isn’t right for you. Processing can take a few days, so waiting until the last minute might cause you to miss the deadline.
How to Return an Item to Adore Me: A Step-by-Step Guide
Returning an item to Adore Me is done entirely online through your account. Here’s exactly what to do:
Step 1: Log Into Your Adore Me Account
Go to the Adore Me website and sign in. Navigate to “My Orders” section in your account dashboard. You’ll see a list of your recent purchases.
Step 2: Select the Item to Return
Find the order containing the item you want to send back. Click on “Return Item” or a similar button next to that order. You will be asked to select which specific items from that order your returning and provide a reason for the return.
Step 3: Choose Your Refund Method
You will usually have two options for your refund:
- Original Payment Method: The refund goes back to your credit card, debit card, or PayPal. This is the standard option.
- Adore Me Store Credit: You may get your refund faster as store credit, which is issued as “VIP Credit” in your account.
Step 4: Print Your Return Label
Once you complete the online process, Adore Me will provide a prepaid return shipping label. You must print this label. Unfortunately, they do not typically offer QR code returns at drop-off locations. If you don’t have a printer, consider using a local library or shipping store.
Step 5: Pack the Item Securely
Place the item in its original packaging, if possible. Ensure all tags are still attached. Seal the package and attach the printed return label securely over any old labels.
Step 6: Ship the Package
You can drop off the package at any United States Postal Service (USPS) location. Because the label is prepaid, you do not need to pay for postage. Always get a drop-off receipt for your records until the return is processed.
Understanding Refunds and Store Credit
Knowing how and when you’ll get your money back is crucial. Here’s the breakdown.
Refund Processing Time
The entire refund process can take up to 14 business days from the day Adore Me receives your return. It happens in stages:
- Return Transit: 5-10 business days for USPS to deliver your return to their warehouse.
- Processing: 3-5 business days for their warehouse to inspect and check-in your item.
- Refund Issuance: 3-5 business days for the refund to appear in your account after processing.
You will recieve an email confirmation once your return is received and again when the refund is issued.
VIP Credit (Store Credit)
VIP Credit is Adore Me’s form of store credit. It’s often issued for returns where the original payment method can’t be refunded, or if you choose it for speed. VIP Credit expires, usually after 12 months, so be sure to use it. You can check your VIP Credit balance in your account dashboard.
What About Return Shipping Costs?
Adore Me provides a free prepaid return label for most standard returns within the 30-day window. However, there are exceptions where you might be charged:
- If you are returning an item from an international order (outside the U.S. and Canada).
- If you request a return for store credit on a final sale item by customer service exception.
- If you lose the prepaid label and need a new one.
How to Exchange an Item
Adore Me’s official policy is that they do not offer direct exchanges. The process is to return the original item for a refund and then place a new order for the correct size or color. This is actually often faster than a traditional exchange system, as you can order the new item immediately instead of waiting for the return to be fully processed first.
To do this effectively:
- Initiate the return for the unwanted item as described above.
- Immediately place a new order for the correct item. You can use your VIP Credit if it’s available, or pay normally and the refund will come later.
- Ship the return back. This way, you get the right product sooner.
Special Cases and Common Problems
Returning a Welcome Kit or VIP Membership Item
If you’re part of the Adore Me VIP membership, you have a monthly shopping credit. You can skip any month by the 5th. If you forget and a “Welcome Kit” ships, you can return it for a full refund in VIP Credit, as long as it’s within the standard 30-day return policy. The membership fee itself is non-refundable, but the merchandise credit for that month is returned to your account.
Damaged or Defective Items
If your item arrives damaged, stained, or with a manufacturing defect, contact Adore Me Customer Service immediately. Do not initiate a standard return. They will likely send you a replacement free of charge and may provide a prepaid label to return the defective item. You have 30 days from delivery to report these issues.
Incorrect Item Received
If you recieved the wrong item in your order, you also need to contact Customer Service directly. They will rectify the mistake by sending the correct product and arranging a free return for the incorrect one.
International Returns (Outside the U.S.)
International customers, including those in Canada, can return items, but the process is different. You are responsible for the cost of return shipping and any customs duties. The refund will be issued in U.S. Dollars, and your bank may charge a currency conversion fee. It’s best to contact customer service before sending an international return.
Tips for a Smooth Adore Me Return Experience
- Keep the Tags On: Never remove the tags or hygienic liners if you think you might return the item.
- Use the Original Packaging: This helps protect the items and speeds up processing.
- Take Photos: Before you send anything back, take photos of the items with the tags attached. This provides proof of condition if any disputes arise.
- Track Your Return: Use the tracking number on your USPS receipt to monitor the return’s journey.
- Know the Deadline: Mark your calendar 25 days after delivery to start your return, giving yourself a buffer.
- Read Product Reviews: Reviews often include helpful info about fit and sizing, which can help you avoid a return altogether.
Frequently Asked Questions (FAQ)
How long does an Adore Me refund take?
After they receive your return, it can take up to 14 business days for the refund to post to your original payment method. Refunds to VIP Credit are usually faster, often within 48 hours of processing.
Can I return Adore Me items in store?
No, Adore Me does not have physical retail stores for returns. All returns must be initiated online and shipped back via mail using their provided label.
What is Adore Me’s return policy on swimwear?
Swimwear can be returned if the hygienic liner is fully intact and undisturbed. If the liner has been removed or pierced, the item cannot be returned for health and safety reasons.
Does Adore Me offer free returns?
Yes, for most standard returns within the 30-day window in the United States, Adore Me provides a free prepaid USPS return label. International returns are not free.
Can I return sale items to Adore Me?
It depends. Regular sale items are usually returnable. However, items marked “Last Chance” or “Final Sale” in the Clearance section are not eligible for return or exchange.
What happens if I miss the 30-day return window?
Returns initiated after 30 days are typically not accepted. Customer service may, at their discretion, offer store credit instead of a refund, but this is not guaranteed. It’s always best to act within the policy timeframe.
How do I cancel my Adore Me VIP membership?
You can cancel your VIP membership at any time by logging into your account, going to the “VIP Membership” section, and following the cancellation prompts. You must cancel before the 5th of the month to avoid being charged for that month’s credit.
Contacting Adore Me Customer Service
If you have a unique issue or need help with a return, the best way to contact Adore Me is through their online help center. You can submit an email request or use their live chat feature during business hours. Having your order number and details ready will help them assist you faster.
Understanding the return policy Adore Me has in place gives you confidence to shop their collections. By following the steps, keeping items in new condition, and acting within the time limits, you can ensure a positive experience wether you keep your purchase or send it back for a refund.