Rejuvenation Return Policy

Understanding the Rejuvenation return policy is key to a smooth shopping experience. This guide explains everything you need to know about returning items, so you can shop with confidence.

We’ll cover the timeframes, conditions, and steps for a successful return. You’ll also learn about exceptions and how to handle exchanges. Let’s get started.

The Rejuvenation return policy is designed to be straightforward. In most cases, you have 30 days from the date you receive your item to initiate a return. The item must be in its original, unused condition and packaging.

This applies to a wide range of their products, from lighting to hardware. It’s important to start the process within that window to ensure your return is accepted.

What Items Are Eligible for Return?

Most new, unused items sold directly by Rejuvenation can be returned. Here’s a quick list of eligible products:

Indoor and outdoor lighting fixtures
Household hardware (cabinet pulls, knobs, hooks)
Furniture and upholstery
Rugs and home decor accessories
Bathroom fixtures and mirrors

Key Conditions for a Valid Return

To have your return approved, a few conditions must be met. First, the item cannot show any signs of wear or installation. All original tags, manuals, and parts need to be included.

Second, it must be packed securely in its original packaging. This helps prevent damage during the return shipping. If the original box is gone, you’ll need to find suitable packaging.

Special Notes on Lighting Returns

For lighting fixtures, all glass shades and components must be intact. The electrical parts should not be connected or wired. Any custom or modified items have different rules, which we’ll discuss later.

The Standard Return Timeframe

You have 30 calendar days to start your return. The clock starts on the day your order is delivered. It’s a good idea to inspect your items as soon as they arrive.

If you wait too long, you might miss the deadline. Contacting customer service right away if your unsure is always the best move.

How to Initiate a Return in 5 Steps

Following the correct steps makes the return process quick and easy. Here is the standard procedure.

Log into Your Account: Visit the Rejuvenation website and go to ‘My Account’. Find your order history and select the item you wish to return.
Start the Return Request: Click on ‘Return Item’ and provide a reason for the return. This information helps them improve their products.
Receive Your Authorization: Once submitted, you’ll get a Return Merchandise Authorization (RMA) number and instructions. Do not send anything back without this number.
Package the Item Securely: Place the item with all parts and manuals back into its original box. Seal it well and attach the provided return label.
Ship the Package: Drop off the package at the designated carrier (usually UPS). Keep your tracking number for reference until the refund is processed.

Understanding Return Shipping Costs

Return shipping costs depend on the reason for the return. If the item is defective, damaged, or incorrect, Rejuvenation typically covers the cost. They will provide a prepaid return label.

For returns based on change of mind or “no longer needed,” you are usually responsible for the return shipping fee. This charge is deducted from your refund total.

Tips for Packaging Your Return

Use strong packing tape to seal the box.
If the original packaging is damaged, use a new box with ample cushioning.
Include the RMA number inside the box as well as having it on the label.
Take a photo of the packaged item before you send it for your records.

Exchanges vs. Refunds

You can choose between an exchange or a refund when you start your return. The process is similar for both options.

How Exchanges Work

If you want a different size, finish, or product, you can request an exchange. You’ll need to return the original item first. Once the return is received and inspected, the new item will be shipped out.

Exchanges are subject to product availability. If the new item costs more, you’ll pay the difference. If it costs less, you’ll receive a refund for the balance.

How Refunds Are Processed

Refunds are issued to the original payment method used for the purchase. The processing begins after the returned item is received and inspected at their warehouse.

This inspection usually takes 3-5 business days. After that, it can take another 5-10 business days for the refund to appear on your bank or credit card statement. You will get a confirmation email once it’s issued.

Exceptions and Non-Returnable Items

Not everything can be returned. It’s crucial to check these exceptions before you buy, especially for special order items.

Final Sale and Custom Items

Certain products are marked as final sale and cannot be returned. This often includes:

Clearance or specially discounted items
Custom-length chains or rods
Products with custom finishes or modifications
Open-box or used items

Used, Installed, or Damaged Items

Items that have been installed, wired, or otherwise used are not eligible for return. This includes light fixtures that have been mounted or hardwired, even if you later changed your mind.

If you receive a damaged item, you must report it immediately. Do not install or use a damaged product. Contact customer service with photos to arrange a replacement or refund.

What About Wrong or Missing Parts?

If your order arrives with incorrect or missing components, this is not handled as a standard return. You should contact customer support directly. They will often ship the correct part to you at no cost, without requiring you to send the entire item back.

International Returns and Special Cases

If you are shipping to an address outside the United States, different rules may apply. International returns can be complex and expensive.

Key Points for International Orders

You are responsible for any import duties or taxes on the returned item.
Return shipping costs are typically the customer’s responsibility.
The 30-day return window still applies, but shipping times can affect the receipt date.
It’s best to contact customer service before placing an international order if your concerned about returns.

Tips for a Hassle-Free Return Experience

A little preparation can make the return process much smoother. Here are some best practices to follow.

Inspect Immediately: Open your package as soon as it arrives. Check for damage and verify all parts are included.
Save All Packaging: Keep the original box and packing materials for at least the 30-day return window.
Understand Custom Orders: Be absolutely sure about custom finishes or sizes before ordering, as these are often final sale.
Keep Documentation: Save your order confirmation, packing slip, and any communication with customer service.
Act Quickly: If you decide to return, don’t wait until day 29. Start the process online to get your RMA number right away.

What to Do If You Have Issues

If you encounter a problem with your return, such as a delay in your refund, the first step is to check your return status online. Use your RMA number to track the package and the refund process.

If the online information is unclear or it’s been longer than expected, reach out to Rejuvenation customer service. Have your order number, RMA number, and tracking information ready. They are generally helpful in resolving any discrepancies.

Frequently Asked Questions (FAQ)

How long does it take to get a refund from Rejuvenation?

After they receive your return, inspection takes 3-5 business days. The refund is then issued, which can take 5-10 more business days to show on your account. You’ll get an email when it’s sent.

Can I return a Rejuvenation item to a store?

Rejuvenation is primarily a direct-to-consumer brand. They do not have traditional retail stores for returns. All returns are handled through their online process and shipped to their warehouse.

What is Rejuvenation’s policy on damaged items?

If an item arrives damaged, contact customer service within 48 hours. Provide photos of the damage and the packaging. They will arrange a replacement or refund and often provide a prepaid return label for the damaged item.

Are there any restocking fees?

Rejuvenation does not typically charge a separate restocking fee. However, for returns not due to their error, the cost of return shipping will be deducted from your refund total.

Can I cancel or change my order after placing it?

You can request a cancellation if the order has not yet entered the shipping process. Contact customer service immediately. For changes, it depends on the item’s status. Custom orders usually cannot be changed or cancelled once production begins.

What if I lost my return label?

You can log into your account and re-print the return label from the order details page. If you have trouble, customer service can email you a new copy as long as you have your RMA number.

Final Thoughts on the Return Process

The Rejuvenation return policy is clear and customer-focused when you know the guidelines. The 30-day window gives you reasonable time to decide, and the online process is streamlined.

The most important things to remember are to act within the timeframe, keep the original packaging, and understand the rules for custom items. By following the steps outlined here, you can manage your returns and exchanges without stress.

Always double-check your order upon arrival and contact support with any questions early on. This proactive approach ensures you get the most out of your Rejuvenation products and have a positive experience, even if a return becomes necessary.