Understanding the Reformation returns policy is the first step to a stress-free shopping experience with this popular brand. If you’ve ever been unsure about how to send something back or what qualifies for a refund, this guide will walk you through everything you need to know. We’ll cover the timeframes, conditions, and simple steps to make a return, so you can shop with total confidence.
Getting your return right means you get your money back faster and avoid any potential hassles. Let’s break down the official policy into easy-to-follow parts.
Reformation Returns Policy
The core Reformation returns policy is designed to be straightforward. In essence, it allows you to return most full-price items within 30 days of receiving them, as long as they are in new, unworn condition with all original tags attached. This policy applies to purchases made online from their official website. It’s important to act within that 30-day window, as the clock starts ticking from the day your package is delivered.
Sale items and certain product categories have different rules, which we will detail in a dedicated section below. Always double-check your items as soon as they arrive to ensure you love them and that they fit perfectly.
What Items Can You Return?
Most items from Reformation are eligible for return, but there are key exceptions you must be aware of. Knowing these before you buy can save you from disappointment later.
* Eligible Items: Dresses, tops, bottoms, knitwear, jackets, and most accessories bought at full price.
* Final Sale Items: Any item marked “Final Sale” at the time of purchase cannot be returned or exchanged. This is non-negotiable.
* Swimwear & Bodysuits: For hygiene reasons, these items can only be returned if the protective liner is intact and fully attached. If it has been removed or tampered with, the return will be rejected.
* Face Masks & Socks: These are considered final sale for clear health and sanitary reasons.
* Gifted Items: Gift returns are accepted within 30 days, but they will be refunded as store credit to the original purchaser.
* Altered Items: Any item that has been altered, tailored, or damaged after receipt cannot be returned.
The 30-Day Return Window Explained
The 30-day return period is strict. It is not 30 days from when you ordered, but 30 days from the date your order was delivered. You can find this delivery date on your shipping confirmation email or tracking details.
To be safe, initiate your return as soon as you know an item isn’t right for you. Don’t wait until the last minute, as you need to get the package back to their warehouse within that period. The return is considered “on time” based on when you drop it off with the carrier and get a receipt, not when Reformation receives it.
Condition Requirements: Unworn & Tags Attached
This is the most common reason for a return to be denied. “New and unworn” means exactly that.
* Tags Must Be On: All original brand tags and labels must be attached to the garment. Do not remove them until you are certain you are keeping the item.
* Unworn Condition: The item must show no signs of wear. This includes no stains, odors, deodorant marks, or makeup. It should look exactly as it did when you took it out of the packaging.
* Original Packaging: While not always mandatory, returning items in their original dust bag or packaging is a good practice and helps protect the garment in transit.
Step-by-Step Return Instructions
Returning an item to Reformation is a digital-first process. You cannot return online purchases to a physical store. Follow these steps carefully.
1. Initiate Your Return Online: Go to the Reformation website and navigate to the “Returns & Exchanges” page. You will need your order number and the email address used to place the order.
2. Select Your Items: Choose which items from your order you wish to return and select a reason from the dropdown menu.
3. Choose Refund Method: You will typically be offered a refund to your original payment method or store credit. Note that refunds to payment methods can take longer to process.
4. Print Your Label: A prepaid return shipping label will be generated for you to print. Reformation uses a carbon-neutral shipping partner for returns.
5. Pack Your Item Securely: Place the item with all tags attached securely in a shipping box or mailer. Attach the return label clearly on the outside, covering any old labels.
6. Drop Off & Get Receipt: Take your package to the designated carrier (like UPS or USPS). Get a drop-off receipt as proof of shipment. This is your proof if any tracking issues arise.
7. Wait for Processing: Once the return is received at their warehouse, it takes about 10-14 business days to inspect the item and process your refund. You will get an email confirmation.
Exchanges: How They Work
Reformation does not offer direct exchanges through their return portal. The process is to return the item you don’t want for a refund or store credit, and then place a new order for the correct size or color.
This method is actually faster in many cases, as it ensures you can secure the new item immediately instead of waiting for an exchange to be processed. Using store credit from your return for the new purchase can streamline the cost.
Sale Items & Final Sale Rules
This area causes the most confusion. Pay close attention to the item’s status at the moment you buy it.
* “Final Sale” Label: If an item is explicitly labeled “Final Sale” on the product page and in your cart, it is not returnable for any reason. This often applies to deep discounts, seasonal clearances, and collaboration pieces.
* Regular Sale Items: Items that are merely on sale (price reduced but not marked “Final Sale”) are usually returnable within the standard 30-day window, adhering to all condition requirements. Always verify on the product page before purchasing a sale item.
International Returns
If you are shopping from outside the United States, the return policy has additional layers. The 30-day window still applies, but you are responsible for any duties, taxes, and international shipping costs associated with the return. These costs are non-refundable.
The return process still starts online through the website, and you will be responsible for filling out customs forms accurately. Refunds for international orders may also take longer due to bank processing times across borders.
Refund Methods & Timing
How you get your money back depends on how you paid and what you choose.
* Original Payment Method: This is typically the slowest option. Once your return is approved, it can take 10-14 business days for the refund to be posted back to your credit card, debit card, or PayPal account. The timing then depends on your bank’s processing.
* Store Credit (Ref Credit): This is the fastest option. Store credit is usually issued within a few days of return approval and is emailed to you as a digital code. It never expires and can be used on any future purchase.
* Gift Returns: As mentioned, these are automatically refunded as store credit to the person who bought the gift.
What If Your Return Is Denied?
If Reformation inspects your return and finds it does not meet their policy (e.g., missing tags, worn, final sale item), they will deny the refund. They will typically send you an email notification explaining why. At this point, they will usually offer you two options:
1. They can ship the item back to you at your cost.
2. You can choose to have the item responsibly recycled by them.
To avoid this, always ensure your return meets all the conditions before you send it off.
Tips for a Smooth Reformation Return Experience
A little preparation makes the process seamless.
* Try On Carefully: Try items on over clean skin, away from makeup or lotions, and on a clean surface.
* Keep All Packaging: Until you decide to keep something, keep the garment bag, tags, and even the shipping box if possible.
* Act Quickly: Don’t let the 30 days slip away. Mark your calendar when your order arrives.
* Use a Sturdy Box: Avoid flimsy mailers for heavier items like jeans or jackets to prevent damage in transit.
* Track Your Return: Use the tracking number from your drop-off receipt to monitor the return’s progress.
Sustainability & The Return Process
Reformation’s return policy is linked to its commitment to sustainability. Their use of carbon-neutral shipping for returns is part of this. However, returns do have an environmental impact due to transportation and processing. This is another good reason to be mindful with your purchases—check size charts, read fabric descriptions, and reviews to ensure you’re ordering what you really love.
Buying multiple sizes or colors with the intent of returning most of them is discouraged, as it creates waste and emissions. Being a conscious consumer means finding a balance between finding what fits and minimizing unnecessary returns.
Frequently Asked Questions (FAQ)
Here are clear answers to the most common questions about returning items to Reformation.
How long does a Reformation refund take?
After they receive your return, it takes about 10-14 business days to inspect and process. A refund to your original payment method can then take another 5-10 business days to appear on your bank statement. Store credit is issued much faster, often within 2-3 business days.
Can I return Reformation to a store?
No, you cannot return items bought online to a physical Reformation store. All online returns must be mailed back using the prepaid label from their website. In-store purchases must be returned to the original store location with a receipt.
What is Reformation’s return policy on sale items?
Items merely on sale (not marked “Final Sale”) can be returned within 30 days in new condition. Any item clearly labeled “Final Sale” at checkout cannot be returned for any reason, so read the product page carefully.
Does Reformation offer free returns?
Yes, Reformation provides a prepaid return shipping label for returns within the United States. This makes the return process cost-free for you, unless you are returning an international order.
Can I return swimwear?
Swimwear can only be returned if the hygienic liner is fully intact and not removed. If the liner has been pealed back or taken out, the return will not be accepted.
What if I lost my return label?
You can log back into the returns portal on the Reformation website using your order number and email to re-print your label. If you have trouble, you can contact customer service for help.
How do I check my return status?
Use the tracking number from your drop-off receipt to see when the package is delivered to the Reformation warehouse. After that, you will recieve an email confirmation once the return is processed and your refund is issued.
By understanding these details, you can navigate the Reformation returns policy with ease. Remember the key pillars: 30 days, unworn condition with tags, and careful attention to final sale items. With this knowledge, you can shop their collections for the perfect sustainable pieces, knowing exactly how the return process works if you need it. Always refer to the official Reformation website for the most current policy information, as terms can occasionally be updated.