If you’re thinking about buying a new mattress, understanding the Raymour and Flanigan mattress return policy is a smart first step. It gives you the confidence to make a choice, knowing there’s a clear process if the bed isn’t right for you. This guide will walk you through every detail, from the trial period to the steps for a return or exchange.
We’ll cover what’s covered, what isn’t, and how to make the process as smooth as possible. Let’s get started.
Raymour and Flanigan Mattress Return Policy
The core of the Raymour and Flanigan mattress return policy is their Comfort Exchange program. This isn’t a traditional “return for a refund” policy for mattresses. Instead, it’s a one-time exchange program designed to help you find a better fit if your first choice doesn’t work out.
Here are the most important things you need to know right away:
- Exchange Period: You have 120 nights (approximately 4 months) from your delivery date to initiate an exchange.
- One-Time Exchange: The program allows for a single mattress exchange during that 120-night period.
- Not a Refund Policy: Mattresses are typically not eligible for a full refund after delivery. The program is for exchanging for a different mattress of equal or greater value.
- Restocking Fee: A fee applies for the exchange, which covers the pickup of the original mattress and delivery of the new one.
- Original Condition: The mattress must be in like-new condition, with no stains, damage, or soiling, and it must have been used with a mattress protector.
What is the 120-Night Comfort Exchange?
The 120-Night Comfort Exchange is Raymour and Flanigan’s solution for buyer’s remorse or a poor fit. It acknowledges that you truly need to sleep on a mattress for several weeks to know if it’s right for your body.
This trial gives you time to adjust to the new feel and identify any potential issues with support or comfort. It’s crucial to start the process before the 120 nights are up if you have concerns.
Key Conditions of the Exchange Program
To qualify for an exchange, several conditions must be met. Failing to meet these can result in your exchange being denied.
- Mattress Protector Requirement: You must have used a mattress protector from the first night. This is non-negotiable and is the main reason exchanges get declined.
- Like-New Condition: No stains, tears, burns, or damage of any kind. The law tag must still be attached.
- Original Purchaser: The exchange is only available to the original person who bought the mattress from Raymour and Flanigan.
- Original Foundation: The mattress must be on the matching foundation or adjustable base it was sold with.
How Much is the Exchange Fee?
The exchange fee acts as a restocking and handling charge. As of our latest information, the fee is typically $199, but this is subject to change. It’s always best to confirm the current fee with your local store or customer service at the time of your exchange.
This fee is generally due when you schedule the exchange. It covers the labor and logistics of picking up your old mattress and delivering the new one.
Step-by-Step Guide to Exchanging Your Mattress
If you’ve decided to proceed with an exchange, follow these steps.
- Contact Raymour & Flanigan: Call the store where you made your purchase or their main customer service line before your 120-night window closes. Do not just bring the mattress to a store.
- Explain Your Reason: Be prepared to discuss why the mattress isn’t working for you (e.g., too firm, not enough support). The representative may offer suggestions.
- Schedule the Pickup and New Delivery: If you qualify, you’ll pay the exchange fee and schedule a time for them to pick up the original mattress and deliver the new one you’ve selected.
- Prepare the Mattress: On pickup day, have the mattress stripped of all bedding and easily accessible. Ensure the protector is on and it’s in spotless condition.
- Complete the Exchange: The team will pick up the old mattress and deliver the new one. You’ll sign paperwork confirming the exchange is complete.
What Items Are Not Eligible for Return or Exchange?
It’s just as important to know what isn’t covered. Certain items have final sale conditions or different rules.
- Clearance or “As-Is” Items: These are always final sale with no returns or exchanges.
- Special Order Items: Customized furniture or mattresses often cannot be returned.
- Opened Bedding: Once opened, pillows, mattress toppers, and mattress protectors are usually not returnable for hygiene reasons.
- Damaged or Soiled Mattresses: Any mattress without a protector, or with stains, odors, or damage, will not be accepted.
- Foundations & Adjustable Bases: These may have separate return policies, often with shorter windows or different fees.
The Difference Between Mattress and Furniture Returns
Raymour and Flanigan’s return policy for sofas, chairs, and other furniture is different from the mattress policy. Furniture often has a 30-day return for refund policy, subject to restocking fees and condition requirements.
Always check the specific sales agreement for your furniture purchase, as the rules can vary more widely than for mattresses.
Tips for a Successful Mattress Exchange Experience
A little preparation can make the exchange process much easier.
- Use a Protector Immediately: This is the single most important tip. Put a high-quality, waterproof mattress protector on the first night.
- Keep Your Paperwork: Have your original sales receipt or order number ready when you call. It speeds everything up.
- Don’t Wait Until Day 119: Start the process as soon as you’re sure the mattress isn’t right. It gives you time to resolve any issues.
- Test in Store Thoroughly: Spend at least 10-15 minutes lying on a mattress in your typical sleep positions in the store to make the best initial choice.
- Ask Detailed Questions: Before buying, confirm all policy details with your sales associate, including the current exchange fee and any special conditions.
What About Warranties?
Don’t confuse the Comfort Exchange with the manufacturer’s warranty. The 120-night program is a comfort guarantee from Raymour and Flanigan.
The warranty, which often lasts 10+ years, covers manufacturing defects like sagging beyond a certain depth, coil issues, or flaws in the materials. Warranty claims are handled directly with the mattress manufacturer, not through the exchange program.
Frequently Asked Questions (FAQ)
Can I return a mattress to Raymour and Flanigan for a refund?
Generally, no. Their policy is structured as a one-time exchange program within 120 nights for a mattress of equal or greater value. Full refunds for mattresses after delivery are typically not offered unless required by local law.
What if I don’t like my second mattress after an exchange?
The Comfort Exchange is a one-time program. After you complete your first exchange, the second mattress is considered final. There is no option for a second exchange or a refund at that point.
Does Raymour and Flanigan offer free returns?
No, mattress exchanges are not free. A standard exchange fee (like $199) applies to cover pickup and delivery. This is standard practice in the mattress industry for comfort exchanges.
How long do I have to return a mattress at Raymour?
You have 120 nights from the delivery date to initiate a mattress exchange. It’s important to contact them well before this period ends to start the process.
Can I exchange a mattress without the original cover?
No. The mattress must have all original tags attached, including the law label. Removing any tags can void your eligibility for the exchange.
What if my mattress has a defect?
That’s a warranty issue, not a comfort exchange. Contact Raymour and Flanigan, and they will guide you on filing a claim with the mattress manufacturer. This process is separate and usually has no time limit within the warranty period.
Making Your Final Decision
Understanding the Raymour and Flanigan mattress return policy empowers you to shop with clarity. The 120-night Comfort Exchange is a valuable tool, but it’s not a limitless trial. It’s a single opportunity to correct a mistake, with specific rules to follow.
The key takeaways are simple: use a mattress protector from night one, keep your receipt, and don’t wait until the last minute if you’re unhappy. By following the guidelines and asking the right questions before you buy, you can find a mattress you’ll love for years to come.
Remember, policies can be updated, so always double-check the current terms on Raymour and Flanigan’s official website or with a store associate at the time of your purchase. This ensures you have the most accurate information for your specific situation.