If you’ve recently bought a new sofa or dining set, understanding the Raymour and Flanigan furniture return policy is important. Knowing the rules can save you time and ensure a smooth process if your purchase doesn’t work out.
This guide will walk you through everything you need to know. We’ll cover return timeframes, conditions, and what to expect with delivery and assembly charges. You’ll also learn about exceptions for custom orders and clearance items.
Let’s get started so you can feel confident about your shopping decisions.
Raymour and Flanigan Furniture Return Policy
The core of the Raymour and Flanigan return policy is a 30-day window for most items. This means you have 30 days from the date your furniture is delivered to your home to initiate a return. It’s not from the date you purchased it in the store or online.
This policy is designed to give you a reasonable amount of time to decide if the piece is right for your space. You need to contact their customer service to start the return. Simply bringing an item back to a store without authorization might not be accepted.
Here are the key conditions that must be met for a standard return:
- The item must be in its original, like-new condition.
- It cannot show any signs of wear, damage, or soiling.
- All original packaging and manuals should be kept, if possible.
- You will need your original sales receipt or order confirmation.
What Items Are Final Sale?
Not everything at Raymour and Flanigan can be returned. It’s crucial to know these exceptions before you buy. These items are typically considered final sale, meaning no returns or exchanges are permitted.
- Custom Orders: Any furniture made to your specific fabric, finish, or size choices.
- Clearance & As-Is Items: These are deeply discounted and sold without a return option.
- Mattresses & Adjustable Beds: Due to health regulations, these are almost always final sale.
- Special Order Items: Non-custom items that the store orders specifically for you may also be final.
Always double-check your receipt or ask a sales associate to confirm if an item is final sale. They should clearly mark these purchases at the time of sale.
Understanding Restocking Fees
One of the most common suprises with furniture returns is the restocking fee. Raymour and Flanigan may charge a restocking fee for returned items, typically around 20% of the product’s price. This fee helps cover the costs of inspecting, repackaging, and restocking the furniture.
However, this fee is often waived if the return is due to a defect or an error on the company’s part, like a shipping mistake. Be sure to ask customer service if a restocking fee applies to your specific situation. Getting this information in writing is a good idea.
Returning Online vs. In-Store Purchases
The process can differ slightly depending on where you made your purchase.
For In-Store Purchases
You usually start by calling the store where you bought the item. They will guide you through the next steps, which may involve returning the item to that same store. Having your receipt makes this process much faster. The store manager will inspect the item to ensure it meets return conditions.
For Online Purchases
You must contact Raymour and Flanigan’s central customer service team to initiate an online return. Do not go directly to a store, as they may not be able to process it without a return authorization number. The company will often arrange for a pickup of the large item from your home, which is a big convenience.
Step-by-Step Guide to Returning Furniture
Follow these steps to ensure your return goes as smoothly as possible.
- Review the Policy: Confirm your item is eligible for return within the 30-day window and is not a final sale product.
- Gather Documentation: Find your original sales receipt, order number, and any tags or manuals that came with the furniture.
- Contact Customer Service: Call Raymour and Flanigan at their main customer service line or the specific store. Explain you wish to return an item and provide your order details.
- Get Authorization: Obtain a Return Merchandise Authorization (RMA) number if required. This is your official approval for the return.
- Prepare the Item: Ensure the furniture is in pristine condition. If you have the original boxes and packing materials, use them.
- Schedule Pickup or Drop-off: For large items, schedule a pickup time. For smaller items, you may be instructed to bring it to a store or shipping carrier.
- Inspect and Complete: Upon receipt, Raymour and Flanigan will inspect the item. Once approved, your refund will be processed to your original payment method.
How Refunds Are Processed
After your return is approved, the refund will be issued to your original form of payment. If you paid with a credit card, it may take 5-10 business days for the refund to appear on your statement. For cash or check purchases, you may receive a company check.
Remember, any delivery fees, assembly fees, or extended warranty purchases are often non-refundable. Also, the restocking fee (if applicable) will be deducted from your total refund amount. You should receive a breakdown of the refund calculation.
Special Circumstances and Exchanges
Damaged or Defective Furniture
If your furniture arrives damaged or you discover a manufacturing defect, the process is different. You should contact Raymour and Flanigan immediately—ideally within 48 hours of delivery. Do not attempt to return it as a standard purchase.
The company will usually send a service technician to assess the damage and attempt a repair in your home. If the damage cannot be repaired or the defect is major, they will typically arrange for a replacement or a full refund without any fees. Take photos of the damage as soon as you notice it for documentation.
Requesting an Exchange
If you simply want a different color, fabric, or style, you can ask about an exchange. The process starts the same as a return. You’ll need to initiate a return for the original item and then place a new order for the piece you want.
Be aware that price differences apply. If the new item costs more, you’ll need to pay the difference. If it costs less, you’ll receive a refund for the balance after the original item is returned and inspected. Also, any promotions or discounts on your original order may not transfer to the new one.
Delivery & Assembly Fees: Are They Refundable?
This is a common point of confusion. In most cases, the delivery fee and any paid assembly fees are non-refundable. These are considered services that were rendered, not products that are being returned.
For example, if you paid a $150 delivery fee and later return the $1,000 sofa, you would likely receive a refund for the sofa (minus a restocking fee if applicable), but not the $150 delivery charge. Always ask for a clear fee schedule before agreeing to delivery.
Tips for a Hassle-Free Experience
- Measure your space carefully before buying to avoid fit issues.
- Inspect all items thoroughly upon delivery before the drivers leave.
- Keep all packaging for at least the first 30 days, just in case.
- File your receipt in a safe place immediately after purchase.
- Ask the sales associate to clearly notate on your receipt if an item is final sale.
Frequently Asked Questions (FAQ)
How long is the Raymour and Flanigan return period?
You have 30 days from the date of delivery to start a return for most non-final sale items.
Can I return a custom order sofa?
No, custom orders are final sale. This includes any furniture made with your chosen fabric, finish, or dimensions.
Is there a restocking fee for returns?
Often, yes. A restocking fee of around 20% may apply unless the return is due to company error or defect.
What if my furniture is damaged?
Contact customer service right away. They will usually arrange for an in-home repair or replacement, which is separate from the standard return policy.
How do I return something I bought online?
Call the central customer service number to get a return authorization. They will typically schedule a pickup from your home for large items.
Are delivery fees refundable?
Generally, no. Delivery and assembly fees are considered completed services and are not refunded when you return the furniture.
Can I exchange an item for a different one?
Yes, but it involves processing a return for the original item and then purchasing the new item, with applicable price adjustments.
What payment method will my refund come from?
Refunds are issued to the original form of payment. Credit card refunds can take 5-10 business days to post.
Final Thoughts on Navigating Returns
Knowing the details of the Raymour and Flanigan furniture return policy empowers you to shop with confidence. The key takeaways are the 30-day window, the importance of keeping items in new condition, and the significant exceptions for custom and clearance goods.
Always read the fine print on your sales agreement and don’t hesitate to ask questions before you complete your purchase. A clear understanding of the policy helps ensure that your home furnishing journey is a positive one, even if a particular piece doesn’t work out as planned.
By following the steps outlined here, you can manage the return process efficiently. Keep your documentation organized, act within the timeframe, and communicate clearly with customer service to resolve any issues.