We’ve all been there. You order a gorgeous new dress or a trendy two-piece set from Pretty Little Things, eagerly awaiting its arrival. But when you try it on, the fit isn’t quite right, the color looks different on screen, or you simply have a change of heart. It happens to the best of us, and that’s why having a clear understanding of the Pretty Little Things return policy is so important for a stress-free shopping experience.
Knowing the ins and outs of the process can make returning an item feel less like a chore and more like a simple step towards finding something you’ll truly love. Whether you’re a seasoned PLT shopper or a first-time buyer, this guide will walk you through everything you need to know, from time limits to packaging, ensuring you feel confident and informed.
What is the Pretty Little Things Return Policy?
At its core, the Pretty Little Things return policy is designed to be straightforward. The company offers a generous 28-day return window from the date you receive your order. This gives you plenty of time to try on your items at home and decide what works for you and what doesn’t. It’s important to note that this policy applies to items purchased for full price or on sale, giving you the flexibility to shop the deals without worry.
For a return to be accepted, the items must be in their original, unworn condition with all tags still attached. This means you can try things on to check the fit, but you should avoid removing tags or wearing the items out and about if you think you might send them back. The packaging doesn’t need to be pristine, but it should be reasonable. Keeping the original PLT bag or box can be helpful, though not always mandatory.
How to Initiate Your Return in a Few Simple Steps
Returning an item to Pretty Little Things is a digital-first process, which means you can start it all from your phone or computer. Here’s a simple breakdown of how it works.
First, you’ll need to log into your PLT account and navigate to the ‘My Orders’ section. Find the order containing the item you wish to return and select it. You’ll then be guided to choose the specific product and select a reason for the return from a dropdown menu. This information helps PLT understand customer preferences and improve their products.
Once you’ve completed the online form, you’ll receive a returns note via email. This is a crucial document. You must print this note and include it inside your return parcel. If you don’t have access to a printer, you can copy the returns number clearly onto a piece of paper and pop that inside instead. This note is what connects your parcel back to your original order, so don’t forget it.
Packaging Your Return for a Smooth Journey
Taking a little extra care with your packaging can help ensure your return is processed without any delays. While you don’t need the original branded mailer bag, you should use a sturdy, sealed parcel or a padded envelope to protect the contents. Place the item and the printed returns note inside, and securely seal the package.
If you still have the original PLT dispatch note, it’s a good idea to cross out your address on it. This helps prevent any confusion during the sorting process. Then, simply attach the provided returns label to the outside of your package, making sure it’s clearly visible. You can then drop your sealed parcel off at your local post office or at a designated drop-off point for the courier service specified in your returns instructions.
Understanding Refunds and Exchanges
Once Pretty Little Things receives your return, their warehouse team will process it. This typically takes a few working days. You’ll receive an email confirmation as soon as your return has been accepted and your refund is being issued. The refund will be credited back to your original payment method. Keep in mind that it can take a few additional business days for the refund to appear in your bank or PayPal account, depending on your financial institution’s processing times.
It’s also worth knowing that PLT primarily operates on a ‘return and repurchase’ model for exchanges. This means if you need a different size or color, the most efficient route is to return the original item for a refund and then place a new order for the correct variant. This ensures you get the item you want quickly, especially if stock is low.
Special Considerations and Final Tips
While the standard policy covers most items, there are a few exceptions to be aware of. For hygiene reasons, swimwear and lingerie must be returned with the hygiene strip still in place. Similarly, cosmetics, accessories like hair clips, and pierced jewelry cannot be returned for health and safety reasons unless they are faulty.
If your item arrives with a fault or is incorrect, contact the PLT customer service team immediately. They will guide you through the process, which may involve providing photos of the issue. In these cases, they will often cover the cost of return postage for you.
A great final tip is to consider the returns policy when making a purchase. If you’re unsure about sizing, ordering two sizes with the intention of returning one can be a smart strategy, thanks to the 28-day window. Just be sure to keep everything in its original, returnable condition until you’ve made your final decision.
Navigating the Pretty Little Things return policy doesn’t have to be confusing. By remembering the 28-day window, keeping items in their original condition with tags attached, and following the simple online steps to generate your returns note, you can shop with confidence. This policy is there to protect you, the shopper, ensuring that your style experiments are always risk-free and that you end up with a wardrobe full of pieces you absolutely adore.