Perigold Return Policy

Understanding the Perigold return policy is essential for a smooth shopping experience. Whether you’re investing in a statement sofa or a new rug, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know, from time limits to condition requirements.

We’ll cover the step-by-step process for initiating a return. You’ll learn about restocking fees and how to handle large items. Our goal is to make this information clear and easy to follow, so you can focus on finding the perfect pieces for your home.

The core Perigold return policy gives you 30 days from the delivery date to start a return. It’s important to note that this clock starts ticking when your item is delivered, not when you placed the order. All items must be in new, unused, and resalable condition in their original packaging.

Some products have specific rules or cannot be returned at all. Custom orders, special orders, and clearance items are typically final sale. Always double-check the product page for any unique return restrictions before you complete your purchase.

What Items Are Final Sale?

Not everything can be sent back. To avoid surprises, here’s a list of items usually excluded from returns:

Custom-made furniture or upholstery
Special order items not part of standard inventory
Clearance merchandise
Opened bedding or bath items (for hygiene reasons)
Items marked as “Final Sale” on the product page

Condition Requirements for a Successful Return

Getting your return accepted depends heavily on the item’s condition. Perigold inspects all returns upon arrival. Your item must meet these criteria:

Unused and Unassembled: It should never have been used or installed. Furniture must be in its original, unassembled state if it arrived that way.
Original Packaging: All manufacturer’s boxes, padding, and protective materials must be intact. The item needs to be repackaged securely to prevent damage in transit.
Tags and Documentation: All labels, tags, manuals, and certificates of authenticity must be attached and included.

Understanding Restocking Fees

One of the most important aspects of the Perigold return policy is the restocking fee. This is a charge deducted from your refund to cover the cost of processing and restocking the item.

Standard returns typically incur a 20% restocking fee.
For large or bulky items like sofas, sectionals, or dining tables, the fee can be higher, sometimes up to 30%.
The fee is calculated on the item’s purchase price, not including original shipping costs.

You should factor this fee into your decision, especially for expensive pieces. It’s a good idea to be very sure about major purchases.

Step-by-Step Return Process

If you need to return an item, following the correct process is key to a timely refund. Here is a numbered guide to walk you through it.

Step 1: Initiate Your Return Request

You must start the return process within the 30-day window. Do not ship an item back without authorization. Here’s how to begin:

Log into your Perigold account on their website.
Navigate to “My Orders” or your order history.
Find the order containing the item you wish to return and select “Return Item.”
Provide a reason for the return. This feedback is often helpful for them.
Submit your request. Perigold’s customer service team will review it and send you instructions, usually within 1-2 business days.

Step 2: Prepare Your Item for Shipment

Once your return is approved, you’ll recieve detailed packing instructions. This step is crucial. Improper packaging can lead to damage and a denied refund.

Carefully repack the item using all the original boxes and materials. If you no longer have the original packaging, you must use a suitable substitute that provides equal protection. You may be responsible for damage caused by poor packing.
Include all parts, hardware, manuals, and tags.
Securely seal the box with strong packing tape.
Attach the provided return shipping label clearly on the outside of the box. Cover it with clear tape to prevent it from getting damaged or detached.

Step 3: Ship the Item Back

For smaller items, you will often be responsible for getting the package to the carrier. For large furniture, Perigold will typically schedule a pickup.

Small Items: Take your packaged item to the designated carrier (like FedEx or UPS). Get a drop-off receipt as proof you shipped it. Keep this receipt until your refund is processed.
Large Furniture: A white-glove delivery service will contact you to schedule a pickup time. You must be present to hand over the item. They will handle the disassembly and loading.

Step 4: Track and Confirm Refund

After the carrier picks up your return, tracking information will update in your Perigold account. The refund process begins once the item is received and inspected at their warehouse.

Allow several business days for the warehouse to process the received item.
If the item passes inspection, Perigold will issue your refund. The refund amount will be the item’s price minus any applicable restocking fees.
Refunds are issued to the original form of payment. Credit card refunds can take 5-10 business days to appear on your statement after they are issued.

You will get a confirmation email when the refund is processed. If you don’t see the refund on your statement after two weeks, contact your bank first, then Perigold customer service.

Special Considerations for Large and Bulky Items

Returning a large sofa, bed, or table involves extra steps. The Perigold return policy has specific procedures for these bulky pieces.

Scheduled Pickup and White-Glove Service

You cannot simply drop off a large sectional at a FedEx store. Perigold uses specialized carriers for these returns.

When you initiate a return for a large item, the approval email will include information about scheduling a pickup.
A third-party service will call you to arrange a convenient pickup window. You must be home during this time.
The pickup team is usually responsible for basic disassembly (like removing legs) and packaging the item for transport. They are not responsible for complex disassembly or repacking into original crates if those are gone.

Higher Costs and Fees

Returns of large items are expensive to handle. Be prepared for:

Increased Restocking Fees: As mentioned, fees of 25-30% are common for furniture.
Potential Pickup Fees: In some cases, you might be charged a separate fee for the pickup service itself, especially if the item is in a remote location. Always check your return authorization for a full breakdown of charges.

Because of these significant costs, it’s wise to thoroughly review measurements, fabric samples, and product details before ordering large furniture items from Perigold or any retailer.

Exchanges and Damaged Items

The Perigold return policy is primarily for returns, not direct exchanges. Here’s how to handle situations where you want a different item or recieved a damaged one.

How to Request an Exchange

Perigold does not have a direct exchange system. To get a different item, you need to follow a two-step process:

Process a return for the original item as described above. Wait for the refund to be issued.
Place a brand new order for the item you want. This ensures you secure the new item immediately without waiting for the entire return cycle to finish.

This method is often faster than a traditional exchange and gives you access to current pricing and promotions on your new order.

What to Do If Your Item Arrives Damaged

If your order arrives with visible damage, you must report it immediately. Do not refuse delivery, as this can complicate the process. Instead:

Inspect the package and item thoroughly at the time of delivery. Note any damage on the carrier’s delivery receipt before you sign.
Take clear, well-lit photographs of the damage, including the packaging and any labels.
Contact Perigold Customer Service within 48 hours of delivery. Provide your order number and the photos.
Perigold will guide you through the next steps, which usually involve a replacement or a repair arranged by them. They will handle the pickup of the damaged item at no cost to you.

Prompt reporting is critical for damage claims. Most carriers have very short windows for filing such reports.

Tips for a Hassle-Free Return Experience

A little preparation can make the return process much smoother. Keep these tips in mind when shopping and if you need to initiate a return.

Save All Packaging: For at least the first 30 days, keep all boxes, foam inserts, and plastic wraps. Store them in a garage or basement if you can.
Document Your Unboxing: When you receive a high-value item, consider taking a video of the unboxing process. This provides clear evidence of the item’s initial condition.
Read Product Details Carefully: Pay close attention to dimensions, material descriptions, and color notes on screen. Monitor calibration can affect how colors appear.
Order Samples: For fabric, paint, and flooring, always order physical samples first. This small investment can prevent a very costly return.
Know the Calendar: Mark your delivery date and the 30-day return deadline on your calendar so you don’t forget.

Frequently Asked Questions (FAQ)

How long do I have to return an item to Perigold?

You have 30 days from the date of delivery to initiate a return request. The item must be received back by Perigold within a reasonable timeframe after that initiation.

Are there any return shipping fees?

For standard-sized items, return shipping is typically at the customer’s expense. The cost is deducted from your refund. For large items, pickup may be arranged, but fees often apply. Always check your return authorization for a fee breakdown.

Can I return a custom order?

No. Custom-made, special order, and personalized items are final sale and cannot be returned under the Perigold return policy. This is standard for most home retailers.

How are refunds processed?

Refunds are issued to the original payment method used for the purchase. After the returned item is received and inspected, it can take 5-10 business days for the refund to post to your credit card or account.

What if I’m returning a gift?

If the item was a gift, you should contact Perigold’s customer service directly for assistance. They can often issue the refund as store credit or to the gift giver, depending on the circumstances.

Who pays for return shipping on a damaged item?

If the item was damaged during delivery, Perigold covers all costs associated with the return, pickup, and replacement. You will not be charged any fees in this situation.

Can I cancel an order after placing it?

You must contact customer service immediately to attempt a cancellation. If the order has not yet entered the shipping process, cancellation may be possible. Once it ships, you will need to follow the standard return process upon delivery.

Contacting Perigold Customer Service

If you have questions that aren’t covered here, reaching out directly is your best bet. Have your order number ready when you contact them. You can find their contact information on the Perigold website under “Help” or “Contact Us.” Common methods include phone and email support during business hours.

Being polite and providing clear details about your order and issue will help the representative assist you quickly. Remember, the Perigold return policy is designed to be fair, but it relies on customers following the procedures correctly. By understanding the rules before you buy, you can shop for your dream home items with greater peace of mind and less stress if a return becomes necessary.