We’ve all been there. A package arrives, you tear it open with excitement, and then… the fit isn’t quite right, or the color looks different in person. It’s a common part of online shopping, and knowing the return policy beforehand can save you a lot of stress. When you’re shopping with brands like & Other Stories, having a clear understanding of the process makes all the difference.
Navigating the ins and outs of the other stories return policy doesn’t have to be confusing. Whether you bought something online that didn’t work out or you’re planning a shopping trip and want to know your options, being informed is the first step to a smooth experience. This guide will walk you through everything you need to know, from time frames to packaging, so you can shop with complete confidence.
Getting to Know the & Other Stories Return Policy
At its core, the policy is designed to be customer-friendly. You have a generous 30 days from the date you received your order to initiate a return. This applies to both online purchases and items bought in their physical stores, giving you plenty of time to decide if your new pieces are a perfect fit for your wardrobe.
It’s important to note that the items you return should be in their original, unworn condition, with all tags still attached. This means you can try things on to check the fit, but the garments should not show any signs of wear, perfume, or damage. Keeping the original packaging is also a good idea, as it helps ensure your return is processed without any issues.
How to Return Your Online Order
Returning an online order is a straightforward process. & Other Stories provides a few convenient options to suit your preference. The most common method is using their pre-printed returns label. You’ll find this label included in your original delivery package. Simply place the items you wish to return back into the original parcel, attach the label, and drop it off at your local postal service point.
Another great option is returning your online purchases to a physical & Other Stories store. This is often the fastest way to get your refund processed. Just bring the items you want to return, along with your original order confirmation email or the packing slip, to any & Other Stories store. The staff will be happy to assist you with the return right there.
What to Expect with Your Refund
Once your return is received and processed by the warehouse, your refund will be issued. It’s helpful to know that refunds are typically processed back to the original payment method used for the purchase. For example, if you paid with a credit card, the amount will be credited back to that same card. The time it takes for the refund to appear on your statement can vary depending on your bank, but it usually happens within a few business days.
If you made your purchase in a store and are returning by mail, your refund will often be issued as store credit or onto a gift card. This is a key detail to remember if you have a preference for how you receive your money back. For the speediest refund, an in-store return for an online order is generally your best bet.
Handling Exchanges and Store Credit
While & Other Stories doesn’t typically offer direct exchanges through the mail, achieving the same result is easy. The most efficient way to “exchange” an item is to process a return for the piece that didn’t work out and then place a new order for the correct size or color. This ensures you get the item you want quickly, without waiting for the original return to be fully processed first.
In some cases, you might receive store credit, also known as a gift card. This can be a wonderful opportunity to shop for something else you’ll love. The credit is usually emailed to you and can be used online or in any & Other Stories store, giving you the flexibility to choose your next favorite piece.
A Few Helpful Tips for a Smooth Return
A little preparation can make the return process seamless. First, always keep your order confirmation email until you are sure you are happy with everything. This email contains your order number, which is essential for processing any return.
Second, try to return all items from one order together in the same package if possible. This helps avoid confusion and ensures your refund is processed for the entire order at once. Finally, if you’re using the postal service, consider getting a proof of postage receipt. This serves as your confirmation that you sent the package, just in case any questions arise during transit.
Knowing the details of the & Other Stories return policy truly takes the worry out of shopping. With a clear 30-day window, multiple return methods, and a generally straightforward process, you can feel secure in your purchases. The key takeaways are to keep items in new condition, use the provided returns label or opt for a quick in-store return, and always hold onto your order details. With this knowledge, you’re all set to shop for your next beautiful piece with peace of mind.