Oh Polly Return Policy

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If you’ve just received a new outfit from OH POLLY and you’re wondering about your options, you’re in the right place. Understanding the OH POLLY return policy is the first step to a stress-free experience, whether you need a different size or simply changed your mind. This guide breaks down everything you need to know, from time limits to step-by-step instructions, so you can shop with total confidence.

We’ll cover how to start a return, what items can be sent back, and how long refunds take. You’ll also find tips to make the process smoother and answers to the most common questions customers have. Let’s get started.

OH POLLY Return Policy

The OH POLLY return policy is designed to be straightforward. You have 28 days from the date you receive your items to initiate a return. Items must be unworn, unwashed, and in their original condition with all tags and labels attached.

This includes any protective packaging. For hygiene reasons, swimwear and bodysuits must be returned with the hygiene strip intact. If it’s removed or tampered with, OH POLLY cannot accept the return.

What Can and Cannot Be Returned

It’s crucial to check your items before you start the return process. Not everything is eligible for a refund.

Items You CAN Return:

  • Dresses, tops, skirts, and trousers that are unworn.
  • Accessories like bags and hair clips in original packaging.
  • Footwear tried on indoors on a clean surface.
  • Swimwear and bodysuits with the hygiene strip fully in place.

Items You CANNOT Return:

    • Any item without its original tags or labels.
    • Swimwear or bodysuits without the hygiene strip.
    • Items that show signs of wear, washing, or damage.
    • Gifted items without the original order number.
    • Final sale items, which are clearly marked during checkout.

    Return Methods: How to Send Items Back

    OH POLLY offers a few different ways to return your items. The easiest method is usually through their online portal.

    1. Start Online: Log into your OH POLLY account and go to ‘My Orders’. Select the item(s) you wish to return.
    2. Choose a Method: You can opt for a drop-off at a local ParcelShop using Hermes (Evri) or use a Royal Mail returns label. The online system will generate your prepaid label.
    3. Package Your Items: Securely pack the items in their original packaging if possible. Attach the returns label clearly on the outside.
    4. Drop Off: Take your parcel to the designated drop-off point (e.g., a ParcelShop or Post Office). Make sure you get a proof of postage receipt!

    Keep your proof of postage safe until you recieve confirmation that your return has been processed. This is your evidence if any issues arise during transit.

    Understanding Refunds and Exchanges

    OH POLLY processes refunds to the original payment method once they receive and inspect your return. This inspection ensures the items meet their return conditions.

    Refund Timelines: It usually takes about 7-10 working days for the refund to appear in your account after OH POLLY gets the parcel. This timeline can vary depending on your bank or card provider.

    Exchanges: OH POLLY does not offer direct exchanges. To get a different size or color, you need to:

    1. Return the original item for a refund.
    2. Place a brand new order for the item you want.

    This means you should act quickly if an item is low in stock, as you’ll be re-ordering at the current price.

    International Returns and Duties

    If you’re shopping from outside the United Kingdom, the return process has a few extra considerations.

    • You are responsible for the cost of international return postage. The prepaid UK labels won’t work.
    • You must mark the package as a “return” on the customs declaration. This helps avoid additional import duties in the UK, which you would be charged for.
    • Refunds for international orders are processed in the same way, but the shipping costs you originally paid are non-refundable.

    It’s a good idea to use a tracked and insured postal service for international returns and to keep all your documentation.

    Tips for a Smooth Return Experience

    A little preparation can prevent delays or issues with your refund.

    • Film Your Unboxing: For high-value items, consider taking a quick video of you unboxing the package. This can be helpful evidence if an item arrives faulty and there’s a dispute.
    • Keep All Packaging: Don’t remove tags or labels until you’re sure you’re keeping the item. Store the original package for a few weeks incase you need it.
    • Act Within the Window: 28 days goes fast. If you’re unsure about an item, start the return process sooner rather than later.
    • Double-Check Hygiene Strips: Be extremely careful when trying on swimwear or bodysuits. The hygiene strip must remain perfectly intact.

    What to Do If Something Goes Wrong

    Sometimes, returns don’t go as planned. Here’s what you can do.

    Item Arrived Faulty or Damaged: Contact OH POLLY customer service immediately, ideally within 48 hours of delivery. Provide clear photos of the damage and the packaging. They will guide you through a separate, often expedited, return for faulty goods.

    Return Lost in Transit: This is why proof of postage is vital. If your tracking doesn’t update, contact the carrier (Hermes/Evri or Royal Mail) first with your proof. Then, inform OH POLLY with your details and the tracking number.

    Refund Not Received: First, check the return status in your OH POLLY account. If it shows as processed but the money isn’t in your account after 10 working days, contact your bank. Then, reach out to OH POLLY customer service with your order and return details.

    Frequently Asked Questions (FAQ)

    Here are quick answers to some of the most common questions about returns at OH POLLY.

    Q: How long do I have to return an item to Oh Polly?
    A: You have 28 days from the date you receive your delivery to initiate a return.

    Q: Does OH POLLY offer free returns?
    A: Yes, for UK orders, OH POLLY provides a prepaid returns label through Hermes/Evri or Royal Mail. International customers must pay for their own return shipping.

    Q: Can I return sale items?
    A: Yes, unless the item is specifically marked as “Final Sale” during checkout. Sale items must still meet all the standard return conditions.

    Q: How do I track my return?
    A: Use the tracking number provided on your returns label. You can also check the status in the ‘My Returns’ section of your OH POLLY account.

    Q: What is Oh Polly’s exchange policy?
    A: OH POLLY does not do direct exchanges. You need to return your item for a refund and then place a new order for the different size or color.

    Q: Where do Oh Polly returns get sent to?
    A: All returns are sent to their fulfillment center in the UK. The address will be printed on the returns label they provide you.

    Q: What if I’m returning a gift?
    A: You’ll need the original order number to process the return. The refund will go back to the original purchaser’s payment method. Gift receipts sometimes have this information.

    Final Thoughts on Navigating Returns

    Knowing the ins and outs of the OH POLLY return policy makes online shopping much easier. The key points are simple: act within 28 days, keep items in perfect condition with all tags, and always use the official returns portal to get your prepaid label.

    By following the steps outlined here, you can handle returns quickly and get your refund without hassle. Remember to keep that proof of postage and be mindful of the special rules for swimwear. With this knowledge, you can shop the latest OH POLLY styles knowing you’re covered if something isn’t quite right.