Nike.com Return Policy

If you’ve ever bought something from Nike that didn’t fit right or just wasn’t for you, understanding the Nike.com return policy is your first step to getting it sorted. This guide breaks down everything you need to know, from time limits to the easiest ways to send items back.

Nike’s policy is designed to be straightforward for online purchases. You have 60 days from the shipping date to initiate a return for a full refund to your original payment method. Items must be unworn, unwashed, and in their original packaging with all tags and accessories included. This 60-day window is quite generous compared to many other retailers, giving you ample time to decide if your purchase is a keeper.

What Items Are Eligible for Return?

Most items you buy on Nike.com can be returned. This includes shoes, apparel, and equipment. As long as the product is in its original condition, you should be good to go. It’s important to double-check specialty items, though, as some have different rules.

Footwear: Must be returned with the original shoe box in its original condition. The box is considered part of the product.
Apparel: All tags must be attached, and items should not show any signs of wear or washing.
Equipment: Balls, bags, and other gear must be unused and in original packaging.

What Items Are NOT Eligible for Return?

There are some clear exceptions to Nike’s standard return rules. Knowing these upfront can save you a lot of hassle later.

Gift Cards: These are non-refundable by law.
Face Coverings/Masks: For health and safety reasons, these items are final sale.
Personalized/Customized Products: Items from Nike By You (NikeID) cannot be returned unless they are defective.
Underwear and Socks: For hygiene reasons, these are typically final sale unless faulty.
Clearly Used or Damaged Items: Any product with stains, odors, or damage not present upon delivery will be refused.

How to Start a Return on Nike.com

Starting your return is a digital process. You’ll need your order number and the email address used for the purchase. Here’s how to do it step-by-step:

Go to the Nike Returns page on their website or in the Nike App.
Enter your order number and email address.
Select the items from your order that you wish to return.
Choose your reason for return from the dropdown menu (e.g., “Doesn’t Fit”).
Select your preferred return method: drop-off or pickup.
Print your prepaid return label and QR code. You’ll receive these by email as well.

Return Method 1: Drop-Off at a Partner Location

This is the most common method. After initiating your return online, you can take your packaged item to a drop-off point. Nike partners with carriers like UPS and FedEx, and you can often drop at locations like The UPS Store or certain Nike stores.

Package the item securely in its original box or a sturdy shipping box.
Attach the prepaid return label to the outside, covering any old labels.
Bring the package to the designated drop-off location. No need to wait in line for a clerk; you can often just leave it on the counter.

Return Method 2: Scheduled Pickup

For a small fee, you can schedule a pickup from your home or office. This is a convenient option if you can’t easily get to a drop-off point.

During the return process, select “Pickup” as your option.
Choose a date and time window for the carrier to collect your package.
Have your sealed and labeled package ready at the door at the scheduled time.

Returning Items to a Nike Store

You can also return Nike.com purchases to most physical Nike retail stores. This is often the fastest way to get your refund processed. Just bring the item in its original condition, along with your order confirmation email or the credit card you used to pay. The store associates will handle the rest. Note that some outlet stores may have different policies, so it’s best to call ahead if your going to one.

How Refunds Work

Once Nike receives your return, it takes about 10 business days for them to process it. Your refund will then be issued to your original payment method. The time it takes for the credit to appear on your account depends on your bank or card issuer, often taking an additional 3-5 business days. You will recieve an email confirmation once the refund has been issued.

Refunds for Gift Purchases

If you return an item that was bought for you as a gift, the refund will go back to the original purchaser’s payment method. The gift giver will be notified of the return. If you have a gift receipt, you may be able to receive the refund as a Nike gift card, which is a useful workaround.

Exchanges on Nike.com

Nike does not offer direct exchanges through their website. The process is to return the original item for a refund and then place a new order for the correct size or color. This ensures you get the fastest refund and can quickly secure the item you want, especially if it’s in high demand. While it seems like an extra step, it’s often quicker than a traditional exchange system.

International Returns and Special Cases

If you ordered from a Nike site in one country but live in another, you usually need to return the item to the country where it was purchased. International return shipping fees are often the responsibility of the customer unless the item is faulty. Always check the specific country’s website for its localized return policy details.

The Nike Membership Advantage

Being a free Nike Member can make returns even easier. Members sometimes get benefits like extended return windows during certain promotional periods or easier access to return tracking in the Nike App. Your purchase history is also saved, simplifying the return initiation process.

Tips for a Smooth Return Experience

A few simple steps can ensure your return goes off without a hitch.

Keep the original product box and tags until you’re sure you’re keeping the item. Damaged boxes can lead to a refused return for footwear.
Initiate your return online before sending the item back. Sending a package without a valid return authorization means Nike may not be able to process it.
Use a sturdy box for shipping. The original product box can be placed inside a plain shipping box for extra protection.
Take a photo of your packaged item with the label attached before you drop it off, just for your records.

What to Do If Your Return is Outside the 60-Day Window

If it’s been more than 60 days, your return is officially not accepted under the standard policy. However, it’s sometimes worth contacting Nike Customer Service directly. In rare cases, such as for a defective item discovered just outside the window, they may offer a one-time exception or a solution like a gift card. It’s not guaranteed, but a polite inquiry can’t hurt.

Handling Defective or Incorrect Items

If you receive a faulty product or the wrong item entirely, contact Nike Customer Service immediately. They will typically provide a prepaid return label and expedite the replacement or refund process. You shouldn’t incur any costs for their error. Make sure to do this soon after delivery, as it simplifies the claim process.

Frequently Asked Questions (FAQ)

How long does it take to get a refund from Nike?

After Nike receives your return, allow up to 10 business days for processing. The refund to your card or PayPal may then take an additional 3-5 business days from your bank.

Does Nike offer free returns?

Yes, Nike provides a free prepaid return label for standard returns within the 60-day period for items bought on Nike.com. However, scheduled pickups may have a fee, and international returns often do.

Can I return Nike shoes without the box?

No. For footwear, the original shoe box is considered part of the product. Returns without the box, or with a damaged box, are likely to be rejected. It’s a key part of their policy.

What is Nike’s return policy for sale items?

Sale and clearance items are generally eligible for return under the same 60-day, unworn condition policy. There is no different rule for discounted merchandise unless explicitly stated on the product page.

Can I return Nike products bought from other stores?

No, the Nike.com return policy only applies to purchases made directly from Nike, through their website, app, or their own retail stores. Items bought from third-party retailers like Foot Locker or Dick’s Sporting Goods must be returned according to those stores’ policies.

How do I track my Nike return?

Use the tracking number on your prepaid return label. You can also check the status in your Nike Member account or the returns portal where you initiated the return. Nike will email you when they receive and process the package.

What if my return gets lost in the mail?

Since Nike provides a prepaid label, the return is typically tracked and insured. If the tracking shows no movement, contact Nike Customer Service with your return details. They can usually investigate with the carrier on your behalf.

Understanding the Nike.com return policy takes the stress out of online shopping with them. By following the simple steps—initiating the return online within 60 days, keeping items in new condition, and using their prepaid labels—you can shop with confidence. Always double-check your items as soon as they arrive and don’t hesitate to start a return if something isn’t perfect. With this knowledge, you’re set for a seamless experience.