Finding the perfect pair of shoes or the most comfortable athletic wear can feel like a win. But what happens when you get home, try it on again, and realize it’s not quite the right fit, style, or color you imagined? That’s where a clear and customer-friendly return policy becomes your best friend. Knowing the rules before you buy gives you the confidence to shop, allowing you to focus on finding gear that truly works for your lifestyle.
If you’re considering a purchase from this iconic brand, getting familiar with the New Balance return policy is a smart first step. It’s designed to be straightforward, but like any policy, a few key details can make the process even smoother. Whether you bought directly from their website or from one of their retail stores, understanding the timeline and conditions can help you navigate your return or exchange without a hitch.
What to Know Before You Send Something Back
The foundation of any return process is the timeframe, and New Balance provides a generous window. You have 45 days from the date of purchase to initiate a return for a full refund to your original payment method. This applies to items purchased from newbalance.com. It’s a comfortable amount of time to truly test out your gear, far exceeding the standard 30-day period many other retailers offer.
For a return to be accepted, the item needs to be in its original condition. This means it should be unworn, unwashed, and with all original tags still attached. The product should also be returned in its original packaging. This is especially important for shoes, as the box is considered part of the product. Sending back items that show signs of wear or are missing tags could result in your return being denied, so it’s best to try items on indoors on a clean surface to ensure they can be returned if needed.
Navigating the New Balance Return Policy Step-by-Step
Ready to process your return? The method differs slightly depending on where you made your purchase, but both paths are clearly laid out.
For online purchases, the process is managed through their website. You’ll need your order number and the email address used for the purchase. Log into your account on newbalance.com, navigate to your order history, and select the item(s) you wish to return. You’ll be able to print a pre-paid return shipping label. Once you’ve packed the item securely in its original box, affix the label and drop it off at the designated carrier. It’s a good idea to keep your drop-off receipt until the refund is processed, which typically takes 7-10 business days after the warehouse receives your package.
If you bought your item from a physical New Balance store, you’ll need to take it back to a retail location. You can’t return in-store purchases through the mail. Simply bring the item, the original receipt, and the original form of payment to any New Balance store. The associates there will be able to process your return or exchange quickly. Remember to check the store’s hours before you go!
Special Considerations and Exceptions
While the policy is broad, there are a few special cases worth noting. For items bought during a sale or final clearance, the return policy may differ. Often, these items are marked as final sale, meaning they cannot be returned. Always double-check the product description page at the time of purchase for any special notations.
What about international returns? If you are outside the United States, the return policy and process will be managed by the specific New Balance website for your country. The timeframe and procedures might vary, so it’s essential to review the policy on the regional site you ordered from.
Gift cards and e-gift cards are also treated as final sale. They are non-returnable and cannot be refunded for cash, except where required by law.
Exchanges vs. Refunds: What’s Your Best Option?
Sometimes, you love the brand but just need a different size. If you’re looking for an exchange, the process is just as simple. For a speedy exchange, the easiest route is often to process a return for a refund and then place a new order for the correct size or color. This ensures you get the item you want before it sells out.
If you prefer, you can also visit a New Balance retail store for an immediate exchange, provided they have the item you want in stock. This is a great option if you have a store nearby and want to try on the new size on the spot. Whether you choose a refund or an exchange, the goal is to get you into the New Balance product that fits you and your activities perfectly.
Tips for a Stress-Free Return Experience
A little preparation can make the return process incredibly smooth. First, hold onto your original receipt or packing slip. For online orders, your email confirmation serves as your proof of purchase. Second, try on shoes carefully on a carpeted surface to avoid scuffing the outsoles. Third, consider the timing; don’t let the 45-day window slip away from you. Life gets busy, so if you know something isn’t right, it’s best to initiate the return sooner rather than later.
Finally, if you have any questions at all, don’t hesitate to contact New Balance Customer Service. They can provide clarity on specific situations and guide you through the process, ensuring your experience remains positive from start to finish.
In short, the New Balance return policy is built with the customer in mind, offering a lengthy 45-day window and a clear process for both online and in-store purchases. By keeping your items in new condition with tags attached and initiating your return within the allotted time, you can shop with complete peace of mind. This policy ultimately supports your journey to finding the ideal athletic footwear and apparel, risk-free.