If you’re thinking about buying a Nectar mattress, understanding the Nectar mattress return policy is a smart first step. It’s a generous offer that gives you plenty of time to decide if the bed is right for you, and knowing the details upfront can make the whole process smoother.
This guide will walk you through everything you need to know. We’ll cover the famous trial period, the step-by-step return process, what happens to your old mattress, and answer all the common questions. Our goal is to give you clear, practical information so you can shop with total confidence.
Nectar Mattress Return Policy
The core of the Nectar return policy is their “Forever Warranty” and 365-night trial period. Yes, you read that right—you get a full year to sleep on the mattress in your own home before making a final decision. This is one of the longest trial offers in the industry.
Here’s a quick breakdown of the key points:
- Trial Length: 365 nights from the delivery date.
- Mandatory Break-in Period: You must try the mattress for at least 30 nights before initiating a return. Nectar insists on this because your body needs time to adjust to a new sleep surface.
- Full Refund: If you return the mattress within the trial period, you get a 100% refund of your purchase price.
- No Return Shipping Fees: Nectar covers the cost of picking up the mattress from your home.
- Charity Donation: Returned mattresses are typically donated to local charities or recycling centers whenever possible.
What’s Covered Under the 365-Night Trial?
The trial is designed for comfort. If you simply don’t find the mattress comfortable—it’s too firm, too soft, or just not the right fit for your sleep style—you can return it for a full refund. It’s that straightforward.
It’s important to note that the trial applies to the original purchaser who bought the mattress directly from Nectar or an authorized retailer. The policy does not transfer if you sell or give the mattress to someone else.
The 30-Night Minimum Requirement
Don’t judge the mattress on the first night. It might feel different than your old one, and it needs a few weeks to fully expand and for your body to adapt. Nectar requires you to keep it for at least 30 nights to give it a fair chance. You cannot start a return before this period ends.
What About the “Forever Warranty”?
This is separate from the return policy. The Forever Warranty is a lifetime guarantee against specific defects in workmanship and materials for as long as you own the mattress. It covers things like:
- Sagging or indentations deeper than 1.5 inches.
- Physical flaws in the foam that cause it to split or crack.
- Issues with the cover’s zipper.
The warranty requires proper support (like a suitable bed frame or foundation), and it does not cover normal changes in feel or comfort, stains, or damage from an improper base.
Step-by-Step: How to Return Your Nectar Mattress
If you’ve passed the 30-night mark and decided the mattress isn’t for you, here’s exactly what to do. The process is handled online and is generally considered customer-friendly.
Step 1: Contact Nectar Support
You cannot return a mattress without authorization. Your first move is to reach out to Nectar’s customer service team. You can do this by:
- Using the live chat function on their website (often the fastest method).
- Calling their customer service phone number.
- Sending an email through their contact form.
Have your order number ready. This makes the process much quicker.
Step 2: Discuss Your Reason for Return
The support agent will ask why you’re returning the mattress. Be honest—this feedback helps them with product development. Common reasons include pressure point pain, sleeping too hot, or just not liking the feel. They are not going to argue with you about your comfort preferences.
Step 3: Await Donation Pickup Coordination
Since Nectar arranges for a local partner to pick up the mattress for donation, they will schedule a convenient time with you. They handle all the logistics. You do not need to box or compress the mattress; the pickup team will take care of it from your home.
Step 4: Prepare the Mattress for Pickup
On the scheduled day, you’ll need to have the mattress accessible. Simply strip off all bedding and have it ready in a room where the pickup crew can easily get to it. If you have a mattress protector you purchased separately, you can keep that.
Step 5: Receive Your Refund
Once the pickup is confirmed by the local team, Nectar will process your refund. This refund goes back to your original payment method. Important to know: it can take 1-2 billing cycles for the refund to appear on your credit card statement, though the process is usually started within a few business days.
Important Exceptions and Fine Print
While the policy is generous, there are a few conditions and exceptions you should be aware of.
Foundation and Bed Frame Purchases
If you bought a bundle that included a bed frame or adjustable base, those items often have a different return policy. They may be subject to a separate return fee or shorter trial period. Always check the specific terms for add-ons at the time of purchase.
Mattress Protectors, Sheets, and Pillows
Accessories like these are typically final sale for hygiene reasons. They cannot be returned unless they arrive defective.
Purchases from Third-Party Retailers
If you bought your Nectar mattress from Amazon, Costco, or another store, you must follow that retailer’s return policy, not Nectar’s direct policy. These can vary significantly, so check the retailer’s website first.
Returns Outside the Contiguous US
For deliveries to Alaska, Hawaii, or international locations, return policies and fees may differ. There might be pickup fees involved. Contact customer service for details specific to your location.
Condition Requirements
The mattress must be in decent condition. It cannot be stained, soiled, torn, or otherwise damaged. This is both for the safety of the pickup crew and to ensure it can be donated. Using a mattress protector during your trial is a very good idea for this reason.
What Happens to Returned Nectar Mattresses?
Many people wonder about the environmental and ethical side of the process. Nectar states that they work with local partners to donate returned mattresses to charities, shelters, or recycling centers. The goal is to keep them out of landfills.
The pickup team assesses the condition. If a mattress is suitable for donation, it is cleaned and given to a organization in need. If it’s not in donatable condition, components are separated and recycled where possible. This “donate or recycle” approach is a key part of their policy.
Tips for a Smooth Trial and Return Experience
Give the Mattress a Real Chance
Use the full 30-night break-in period. Your muscles and joints need to adjust, especially if you’re comming from a very different type of mattress. Try not to switch back to your old bed during this time.
Use a Mattress Protector
This protects your investment during the trial and ensures the mattress stays in donatable condition. It’s a simple step that prevents accidents from voiding your return option.
Ensure Proper Support
Place your Nectar mattress on a solid, flat surface or an appropriate bed frame. Putting it on an old, saggy box spring can negatively affect its feel and might even void the warranty.
Keep Your Order Information Handy
Save your order confirmation email. Having your order number ready when you contact support will save you a lot of time.
Plan Your Purchase Timing
Remember, the 365-day clock starts at delivery. Consider if any major life changes (like a planned move) could complicate a pickup later on.
Comparing Nectar’s Policy to Other Brands
Nectar’s year-long trial is standout. Most direct-to-consumer brands offer 100-night trials, with some extending to 120 or 180 nights. A full 365 nights is rare and offers unparalleled peace of mind.
Where Nectar is similar to others is in the mandatory break-in period (usually 30 nights) and the no-cost, charity-based pickup. The refund timing is also standard across the industry, often taking several weeks to fully process.
Frequently Asked Questions (FAQ)
How long do I have to return a Nectar mattress?
You have a total of 365 nights from the day your mattress is delivered. However, you must keep it for at least the first 30 nights before you can start a return.
Is there a fee to return my Nectar bed?
No. Nectar covers the full cost of pickup and shipping. You receive a 100% refund of your purchase price, with no hidden deductions.
What if I bought my mattress from a store like Costco?
Then you need to follow the return policy of that specific retailer. Costco, for example, has its own famously liberal return policy which may be different from buying direct.
Do I need to box the mattress up for return?
Absolutely not. The pickup team will handle everything. You just need to have the mattress cleared of bedding and ready for them to take from your home.
How long does the Nectar refund take?
After the mattress is picked up, Nectar initiates the refund. It typically appears on your credit card statement within 1-2 billing cycles, though the initial processing is usally within a week.
Can I return a Nectar mattress after 1 year?
No. The return option ends after the 365-night trial period. After that, your coverage is through the Forever Warranty for manufacturing defects only, not for comfort reasons.
What if my mattress arrives damaged?
Contact Nectar immediately. This is covered under the warranty, and they will typically send a replacement for a defective product, which is a separate process from a comfort return.
Do they really donate all returned mattresses?
Nectar states they donate wherever possible. If a mattress is not in suitable condition for donation (due to stains, etc.), it is directed to recycling facilities. This is why keeping it protected is so important.
Final Thoughts on the Nectar Return Policy
The Nectar mattress return policy is genuinely one of the most customer-friendly in the business. The 365-night trial removes nearly all the risk from your purchase, giving you ample time to make sure the mattress fits your sleep needs. The process is designed to be hassle-free, with no return fees and handled pickup.
By understanding the simple steps—waiting 30 nights, contacting support, scheduling a pickup, and preparing for the refund—you can navigate it with ease. Just remember to use a protector, ensure proper support, and keep your order details. This knowledge lets you focus on what really matters: finding a mattress that gives you a great night’s sleep.