If you’re thinking about buying swimwear online, understanding the return policy is a smart first step. This guide explains the Monday Swimwear return policy in clear detail, so you can shop with confidence. We’ll cover everything from how to start a return to what condition your items need to be in.
Monday Swimwear Return Policy
Monday Swimwear offers a straightforward return process for items that don’t work out. It’s designed to be simple, but like any policy, it has specific rules you need to follow. Knowing these rules before you buy can save you time and ensure a smooth experience if you need to send something back.
Their policy allows returns for a full refund to your original payment method within a set timeframe. This does not include any initial shipping charges you paid. They also offer exchanges for a different size or color, which can be a great option if you love the style but just need a different fit.
What Items Are Eligible for Return?
Not every item you purchase can be returned. It’s crucial to check your order against these criteria before initiating a return.
- Swimwear Bottoms and Tops: These are returnable as long as they meet the condition requirements listed below.
- One-Piece Swimsuits: These are also eligible for return under the same conditions.
- Cover-Ups and Clothing: Items like kaftans, dresses, and shorts are typically returnable if unworn and unwashed.
- Accessories: Non-swim items like bags or hats may be returnable; check your order confirmation for details.
What Items Are Final Sale?
Some items cannot be returned under any circumstances. Always look for a “Final Sale” note on the product page before purchasing these.
- Swimwear or clothing marked as “Final Sale” or “Sale” on the product page.
- Items purchased during major promotional events or clearance sales (this is often stated clearly during the checkout process).
- Gift cards are non-returnable and non-refundable.
- Any item that does not have its original hygiene liner attached or is not in new, unworn condition.
Condition Requirements for Returns
This is the most important part of the policy. Monday Swimwear, like all swimwear brands, has strict hygiene rules for returns.
- Hygiene Liners Must Be Intact: The disposable hygiene liner inside the swimsuit bottom or top must be fully in place and untouched. If it has been removed or is damaged, the item cannot be returned.
- Unworn and Unwashed: The item must not have been worn, tried on with makeup or lotion, or washed. It should be in the exact same state as when you received it.
- Original Tags Attached: All original tags, including the fabric content tag and any price tags, must be still attached to the garment.
- In Original Packaging: It’s best to return the item in its original Monday Swimwear packaging or a similar clean, secure package.
The Return Timeframe
You have a limited window to decide if an item is right for you. The clock starts ticking from the day your order is delivered.
Generally, Monday Swimwear requires returns to be initiated within 30 days of the delivery date. It’s important to note that the item must be physically received by their warehouse within a certain number of days after that initiation, often a additional 14 days. Always check the most current policy on their website for the exact deadlines, as they can sometimes change for seasonal promotions.
How to Calculate Your Return Deadline
- Find the delivery confirmation date for your order in your email or account.
- Add 30 days to that date. This is your last day to start the return process online.
- Once you get your return label, ship the package back promptly to ensure it arrives before any final receipt deadline.
Step-by-Step Return Process
Follow these steps carefully to ensure your return is processed quickly and without issues.
Step 1: Initiate Your Return Online
Do not just mail the item back. You must first create a return request through the Monday Swimwear website.
- Go to the Monday Swimwear Returns page. You can usually find a link in the website footer.
- Enter your order number and the email address used to place the order.
- Select the item(s) you wish to return from your order list.
- Choose your reason for return (e.g., size, style, etc.) and select whether you want a refund or an exchange.
Step 2: Package Your Item Securely
Proper packaging protects the item and helps your return get processed faster.
- Place the swimsuit or clothing back into its original bag if possible.
- Ensure all tags are attached and the hygiene liner is perfectly in place.
- Include the original packing slip or a copy of your order confirmation inside the package.
- Seal the package securely.
Step 3: Ship the Package
Once your return is authorized, you will receive a prepaid return shipping label via email.
- Print the label and attach it securely to the outside of your package. Cover any old labels completely.
- Drop the package off at the designated carrier (e.g., USPS, UPS). It’s a good idea to get a drop-off receipt for your records, especially for higher-value items.
- Keep your tracking number! This allows you to monitor the return’s progress.
Step 4: Wait for Processing and Refund
Processing begins once the warehouse receives your return.
- Inspection: The return team will check the item to ensure it meets all condition requirements.
- Approval: Once approved, your refund or exchange is processed.
- Timeline: Refunds to your original payment method can take 5-10 business days after approval to appear on your statement. You will recieve a confirmation email once the refund is issued.
- Exchanges: If you requested an exchange, the new item will be shipped out once the return is approved.
Understanding Refunds and Credits
Knowing how and when you’ll get your money back is key.
- Refund Method: Refunds are issued to the original form of payment. If you paid with a credit card, it goes back to that card. If you used a gift card, store credit will be issued.
- Shipping Costs: The initial shipping fee you paid when placing the order is typically non-refundable, unless the return is due to a company error (like a wrong item sent).
- Return Shipping: For standard returns, you usually do not pay for the return shipping label; it is provided for free. However, policies can vary, so verify this during the return initiation.
- International Returns: Customers outside the brand’s home country may be responsible for return shipping costs and any customs duties. This should be clearly outlined in the international policy section.
Tips for a Hassle-Free Return Experience
A little preparation goes a long way in making sure your return goes smoothly.
- Try On Carefully: When trying on swimwear, be sure you are clean, free of lotions or makeup, and try it on over your own underwear to protect the garment’s hygiene liner.
- Save Everything: Keep the original packaging, tags, and receipt until you are sure you are keeping the item.
- Act Quickly: Don’t let the return window lapse. If you’re unsure about a fit, start the return process as soon as you decide.
- Double-Check the Address: Use only the return address provided on the official label from Monday Swimwear. Sending a package to the wrong address can result in a lost return.
- Take Photos: For high-value items, it can be wise to take a quick photo of the item with tags attached as you pack it, just for your personal records.
What to Do If Your Return is Denied
Sometimes, a return might not meet the conditions and is denied. Here’s what you can do.
First, check the denial reason provided by Monday Swimwear’s customer service. The most common reasons are a missing hygiene liner, signs of wear, or the return being outside the allowed timeframe. If you believe there has been a mistake, you can reply to the denial email politely with any evidence you have (like your drop-off receipt or photos). Customer service teams can often help find a solution, such as offering store credit instead of a full refund in some borderline cases, but this is not guaranteed.
Monday Swimwear Exchange Policy
Exchanges are a convenient option if you love the style but need a different size or color.
- You can usually select an exchange during the online return initiation process.
- The item you are exchanging must still meet all the same condition and timeframe requirements as a standard return.
- The new item will be shipped to you once your return is received and approved. If the exchanged item is a different price, you will either be charged or refunded the difference.
- Exchanges for sold-out items may not be possible; in that case, you would typically process a return and then purchase the new item separately.
International Return Considerations
Shopping from outside the United States? The return process may have a few extra steps.
- Customs Forms: You will likely need to fill out a customs form declaring the contents as a “returned good” with no value to avoid duties on the way back.
- Shipping Costs: International customers are often responsible for the cost of return shipping, which can be expensive. Some brands offer a prepaid label but deduct the cost from your refund.
- Processing Time: International shipping and processing will add significant time to the entire return and refund timeline. Be patient and use tracking.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Monday Swimwear?
After your return is received and approved, it typically takes 5-10 business days for the refund to post to your original payment method. The whole process, from you shipping it to seeing the credit, can take 2-3 weeks.
Can I return Monday Swimwear if I removed the hygiene liner?
No. Once the disposable hygiene liner is removed or tampered with, the item is no longer eligible for return. This is a standard hygiene practice across the swimwear industry.
What is Monday Swimwear’s policy on returns for sale items?
Items marked “Final Sale” or purchased during certain major sales events are often not returnable. This should be clearly stated on the product page before you add it to your cart. Always read the fine print during sales.
Does Monday Swimwear offer free return shipping?
For domestic returns within the United States, Monday Swimwear typically provides a prepaid return label at no cost to you. However, you should verify this when you initiate your return, as policies can be updated.
How do I exchange a Monday Swimwear item?
Start the return process online and select “Exchange” as your preference. You will then be able to choose the new size or color you want. The exchange item is shipped after your return is approved.
What if my Monday Swimwear item is defective?
If you receive an item with a manufacturing defect (like a broken clasp or a seam flaw), contact customer service immediately with photos. They will usually provide a prepaid label for return and offer a full refund or replacement, even outside the standard return window.
Can I return a Monday Swimwear gift?
If you received an item as a gift, you likely need the order number to process a return. The refund would usually go back to the original purchaser’s payment method. Some brands offer gift card credit for returns without a receipt; check the specific policy for gifts.
Final Thoughts on Navigating Returns
Understanding the Monday Swimwear return policy before you click “buy” is the best way to ensure a positive shopping experience. By following the condition rules, acting within the timeframe, and using the official return portal, you can handle returns without stress. Remember to always check the official Monday Swimwear website for the most current policy details, as brands do update their terms occasionally. With this knowledge, you can shop their collections for that perfect swimsuit, knowing exactly what to expect if it’s not quite right.