If you’re thinking about trying MeUndies but are worried about what happens if they don’t fit, you’re in the right place. Understanding the MeUndies return policy before you buy gives you the confidence to shop. It’s a straightforward process designed to make sure you end up with underwear, loungewear, or socks you absolutely love.
This guide breaks down everything you need to know. We’ll cover how to start a return, what items can be sent back, and how long refunds take. You’ll also learn about exchanges, return deadlines, and any special conditions. Let’s get into the details so you can shop without any stress.
MeUndies Return Policy
The core policy is simple. MeUndies offers a 90-day return window for most items. This applies from the date you receive your order. Items must be unworn, unwashed, and in their original packaging with tags attached.
They provide a prepaid return shipping label for your convenience. Once your return is received and inspected at their warehouse, they will process your refund. It’s important to note that this is a return-for-refund policy, not a direct exchange process.
What Items Are Eligible for Return?
Most products from MeUndies can be returned within the 90-day period. This includes:
- All underwear styles (briefs, boxers, thongs, etc.)
- Bras and bralettes
- Loungewear like joggers and hoodies
- Socks
- Accessories like scrunchies and hats
What Items Are Final Sale?
Some items cannot be returned. Always check the product description before purchasing. Final sale typically includes:
- Items marked as “Final Sale” or “Last Call”
- Face masks
- Gift cards
- Personalized or customized products
- Items purchased from third-party retailers
What About Worn Items?
The policy is clear: items must be unworn and unwashed. If you’ve worn or washed an item, it is not eligible for a standard return. However, if there is a manufacturing defect or a problem with the product, you should contact customer service. They have a separate process for handling faulty items.
Step-by-Step Return Instructions
Follow these steps to ensure your return is processed smoothly and quickly.
- Initiate Your Return Online: Go to the MeUndies website and navigate to the returns page. You’ll need your order number and the email address used for the purchase.
- Select Items to Return: Choose which items from your order you are returning and select a reason from the dropdown menu.
- Get Your Label: MeUndies will email you a prepaid return shipping label. You can print this label at home.
- Pack Your Items Securely: Place the unworn, tagged items back into their original packaging. Seal the package securely.
- Attach the Label and Ship: Attach the printed label to the outside of your package. Drop it off at a designated carrier location (like USPS or UPS).
- Track Your Return: Use the tracking information on your label to monitor the package’s progress.
- Wait for Confirmation: MeUndies will send you an email once they receive and inspect your return. Your refund will be initiated then.
Understanding Refunds and Processing Times
Knowing when to expect your money back is key. Here’s the typical timeline.
Refunds are issued to the original payment method used for the order. Processing begins after the returned items are received and inspected at the MeUndies warehouse. This inspection usually takes 3-5 business days after arrival.
Once processed, the refund is sent. The time it takes for the funds to appear in your account depends on your bank or card issuer. Typically, you’ll see:
- Credit Card Refunds: 5-10 business days after MeUndies processes it.
- PayPal Refunds: Usually within 3-5 business days.
- Other Methods: Timelines can vary, so check with your provider.
What About Return Shipping Costs?
MeUndies covers the cost of return shipping by providing a prepaid label. There are no deductions for return shipping from your refund amount, which is a nice benefit. However, if you choose to use your own shipping method, you will be responsible for those costs and MeUndies will not reimburse you.
How to Handle Exchanges
MeUndies does not offer direct, one-step exchanges. To get a different size, color, or style, you need to follow the standard return process. Once your return is received and processed, you will get your refund. Then, you simply place a new order for the item you want.
This two-step process (return, then re-order) is actually often faster than a traditional exchange system. It allows you to immediately secure the new item you want, especially if it’s in high demand or low stock.
International Returns
If you placed an order from outside the United States, the return process is slightly different. You are still eligible for returns within 90 days for unworn items. However, international customers are responsible for the cost of return shipping. You will need to arrange and pay for the return shipment yourself.
It’s crucial to mark the package as a “returned good” on customs forms to avoid potential import fees. Refunds will be issued in U.S. Dollars, and the amount may vary slightly based on currency exchange rates at the time of the refund.
What If There’s a Problem With My Order?
If you receive a damaged, defective, or incorrect item, do not use the standard return portal. Instead, contact MeUndies Customer Service directly. You can reach them via email or the contact form on their website.
Have your order number ready and include photos of the issue. In these cases, they will usually provide a specific solution, which may include a free replacement or a expedited refund, and they will cover all shipping costs.
Tips for a Hassle-Free Return Experience
- Keep the Packaging: Don’t throw away the original bag or tags until you’re sure you’re keeping the item.
- Act Within 90 Days: The clock starts when your package is delivered, not when you placed the order.
- Double-Check Final Sale Items: Be extra certain when buying from sale sections.
- Use the Prepaid Label: It’s the easiest and cheapest way to send your return back.
- Take a Photo: Snap a quick picture of your packaged return with the label attached for your records.
Frequently Asked Questions (FAQ)
Can I return MeUndies if I’ve worn them once?
No. The MeUndies return policy requires items to be unworn and unwashed. A single wear or wash makes them ineligible for a standard return. For hygiene reasons, this is a strict rule.
How long does a MeUndies refund take?
After you mail your return, allow 1-2 weeks for transit. Then, inspection takes 3-5 business days. After processing, refunds to credit cards take 5-10 business days. The whole process can take 2-4 weeks from the day you ship.
Are MeUndies returns free?
Yes, for customers in the United States, returns are free. MeUndies provides a prepaid shipping label. International customers are responsible for there own return shipping costs.
What is MeUndies’ exchange policy?
MeUndies handles exchanges through their return-and-reorder system. You return the original item for a refund, then place a new order for the different item you want. This is often the fastest method.
Can I return a subscription item?
Yes, items received as part of your monthly membership can be returned using the same 90-day policy. The process is identical to returning a regular order. Your subscription itself can be paused or canceled at any time separately.
What if my return is past the 90-day window?
Returns initiated after 90 days are typically not accepted. The system may not allow you to generate a label. In rare cases, you can contact customer service to explain your situation, but approval is not guaranteed.
Final Thoughts on the Policy
The MeUndies return policy is designed to be fair and customer-friendly. A 90-day window is generous compared to many clothing retailers. The free prepaid return label removes a common hassle. The key is to ensure items are in new condition when you send them back.
By following the steps outlined and keeping the requirements in mind, you can shop their collections with peace of mind. If you ever have a unique situation or a defective product, their customer service team is there to help find a solution. Now you can focus on finding your perfect fit and favorite prints.