Understanding the Men’s Wearhouse return policy is key to a stress-free shopping experience. Whether you bought a suit for a wedding or some new casual wear, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know about returns, exchanges, and refunds in simple terms.
We’ll cover the timeframes you have to bring items back. You’ll learn what needs to have its tags still on and what can be returned even if worn. We’ll also explain how to process a return in-store and by mail. Plus, we’ll go over any fees or exceptions you should be aware of.
Men’s Wearhouse Return Policy
The core Men’s Wearhouse return policy is designed to be customer-friendly. Most items can be returned within 90 days of purchase. This is a generous window compared to many other retailers. It gives you plenty of time to decide if your purchase is right for you.
For a return to be valid, the item generally must be in its original condition. This means unworn, unaltered, and with all original tags attached. The merchandise should also be in its original packaging. Having your receipt or proof of purchase is highly recommended to streamline the process.
What Items Are Eligible for Return?
Most products sold at Men’s Wearhouse fall under the standard 90-day policy. Here’s a quick list of commonly returned items:
- Suits and suit separates (jackets, pants)
- Dress shirts and casual shirts
- Neckties, belts, and other accessories
- Dress shoes and casual footwear
- Outerwear like coats and jackets
- Formalwear rentals (specific conditions apply)
Key Exceptions and Special Cases
Not every item follows the exact same rules. Its important to pay attention to these exceptions:
- Altered Items: Custom-tailored or altered merchandise typically cannot be returned unless there is a defect in workmanship or fabric.
- Final Sale Items: Clearance merchandise or items marked “Final Sale” at purchase are usually non-returnable and non-exchangeable.
- Special Order Items: Products ordered in a specific size, color, or fabric not regularly stocked may be final sale.
- Worn or Damaged Items: Items showing signs of wear, damage, or missing tags will likely be refused.
The 90-Day Return Window Explained
The 90-day period starts from the original purchase date. This is clearly marked on your receipt. If you made you’re purchase online, the clock starts from the day the package was delivered. It’s a good idea to initiate your return well before the 90-day mark, especially if you are returning by mail.
What If I Lost My Receipt?
Don’t panic if you can’t find your receipt. Men’s Wearhouse can often look up your purchase using the credit card you used to buy the item. They may also be able to find it through a phone number associated with the transaction. Without any proof of purchase, you might be offered store credit at the current selling price, which could be lower than what you paid.
How to Return an Item to Men’s Wearhouse
You have two main options for returning you’re items: in-store or by mail. The in-store method is usually faster for getting a refund.
Step-by-Step: In-Store Returns
- Gather Your Items: Ensure the item is in original condition with all tags and packaging.
- Find Your Proof of Purchase: Bring your receipt, packing slip, or the credit card used.
- Visit a Store: Take everything to any Men’s Wearhouse retail location. You don’t need to go to the same store where you bought it.
- Speak with an Associate: A team member will inspect the item and process your return using the original payment method if possible.
Step-by-Step: Online/Mail Returns
- Start Online: Go to the Men’s Wearhouse website and navigate to the Returns & Exchanges page.
- Initiate the Return: You’ll need your order number and the email address used for the purchase.
- Print Your Label: The system will generate a prepaid return shipping label for you to print.
- Pack the Box: Securely package the item with its tags and any original documents. Attach the label to the outside of the box.
- Ship It: Drop the package off at a designated shipping carrier location (like UPS). Keep your tracking number for reference.
Processing Timelines for Refunds
Refund speeds vary by method:
- In-Store: Refunds to a credit card usually appear within 3-5 business days. Cash purchases get immediate cash back. Debit card refunds may take up to 10 business days.
- By Mail: Once the warehouse receives and inspects your return, it can take 10-14 business days for the refund to post to your account. The initial shipping time is not included in this.
Understanding Exchanges vs. Refunds
Sometimes you just need a different size or color. An exchange is often simpler than a return and repurchase.
How to Do an In-Store Exchange
Exchanges are easiest in person. Bring the item with its tags and receipt to any store. You can pick out the new size or color you need right there. The associate will handle the transaction to ensure you only pay any price difference. If the new item costs less, you’ll get refunded the balance.
Exchanging Items Ordered Online
For online orders, the process usually involves two steps. First, you must return the original item using the mail process described above. Once that return is received and processed, you can place a new order for the correct item. Contacting customer service can sometimes help streamline this, but there isn’t a direct “exchange” shipment option.
Formalwear Rental Returns
The return policy for tuxedo and suit rentals is completely different from purchases. Rental returns are time-sensitive and critical.
The Golden Rule: Return the Morning After
All rented formalwear must be returned to a Men’s Wearhouse store before noon on the day after your event. This is not a suggestion—it’s a strict deadline. Late returns incur significant fees, often equal to the full retail price of the garment.
What to Return and How
When you return your rental, you must bring back all pieces provided:
- The jacket, pants, and vest (if included)
- The dress shirt
- Neckwear (tie, bow tie, ascot)
- Any accessories like cufflinks or studs
- The garment bag and hangers
Just walk into the store with the packed garment bag. An associate will check everything in. You do not need to get the items cleaned; Men’s Wearhouse handles all cleaning for rentals.
Tips for a Smooth Return Experience
A little preparation makes the return process effortless. Here are some pro tips:
- Keep Your Receipts: File them in an envelope or take a photo with your phone as soon as you get home.
- Try Items On Promptly: Don’t let new clothes sit in the bag for weeks. Try them on with the appropriate shoes and accessories within a few days to check the fit and style.
- Understand Tailoring Policies: If you buy