Need to return something to Men’s Wearhouse? Understanding the Men’s Wearhouse return policy before you make a purchase can save you time and hassle later. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.
Returns are a normal part of shopping, especially for clothing where fit and style are so personal. Whether you bought a suit online or a shirt in-store, we’ll walk you through the steps to ensure your return or exchange goes smoothly. Let’s get into the details of how their policy works.
Men’s Wearhouse Return Policy
The core Men’s Wearhouse return policy is designed to be customer-friendly. In most cases, you can return items within 90 days of purchase for a full refund to your original payment method, as long as the items are in new, unworn condition with all tags attached. This applies to both in-store and online purchases.
It’s important to note that some items have special rules or shorter return windows. Always check your receipt or the product page for any specific notes. Having your proof of purchase ready—whether it’s a receipt, packing slip, or order confirmation email—is the key to a successful return.
Key Timeframes and Conditions
Here are the most critical points to remember:
- Standard Return Window: 90 days from the date of purchase.
- Item Condition: Must be unworn, unaltered, and have all original tags attached.
- Proof of Purchase: Receipt, packing slip, or order number is required.
- Original Packaging: Helps to have it, especially for online returns.
What Can You Return?
Most regular merchandise from Men’s Wearhouse falls under the standard 90-day policy. This includes:
- Suits and suit separates (jackets, pants)
- Dress shirts and casual shirts
- Neckties, belts, and other accessories
- Dress shoes and casual footwear
- Outerwear like topcoats and overcoats
Items With Special Return Rules
Some products have different conditions. Pay close attention to these categories:
- Altered Items: Once a garment has been altered by Men’s Wearhouse, it can only be returned if there is a defect in workmanship or fabric. It cannot be returned simply because you changed your mind.
- Clearance or Final Sale Items: These are typically marked as “final sale” and are not eligible for return or exchange. Always double-check the product description before buying clearance.
- Rental Items: The tuxedo and suit rental process is separate. Returns for rentals follow the rental agreement terms, not the standard merchandise return policy.
- Monogrammed or Personalized Items: Custom items made specifically for you cannot be returned unless they are defective.
How to Return an Online Purchase
Returning something you bought on menswearhouse.com is straightforward. Follow these steps:
- Initiate the Return Online: Log into your account on the Men’s Wearhouse website. Go to “Order History” and select the item(s) you wish to return. Follow the prompts to generate a return authorization and a prepaid return shipping label.
- Pack the Item Securely: Place the item in its original packaging if possible. Include all tags and any accessories it came with. Securely attach the provided return label to the outside of the box.
- Drop Off the Package: You can drop the package off at any United States Postal Service (USPS) location. Keep your tracking number from the label so you can monitor the return’s progress.
- Wait for Processing: Once the store receives your return, it usually takes 5-10 business days for the refund to be processed back to your original payment method. You’ll recieve an email confirmation when it’s complete.
How to Return an In-Store Purchase
If you bought an item at a physical Men’s Wearhouse location, you have two options:
- Return to Any Store: This is often the fastest method. Bring the item, all tags, and your original receipt to any Men’s Wearhouse store. A sales associate will process the return, and your refund will typically be issued on the spot to your original payment method.
- Return by Mail: You can also process an in-store purchase return by mail. You’ll need to contact customer service to get a return authorization and label, as one may not be automatically provided for in-store buys.
What About Exchanges?
Exchanging an item for a different size, color, or style is usually simple. For the quickest exchange, visiting a physical store is best. They can handle the transaction directly. For online exchanges, you may need to process a return and then place a new order, though sometimes customer service can assist with a direct exchange to save on shipping.
Understanding Refunds and Credit
Knowing how and when you’ll get your money back is crucial.
- Refund Method: Refunds are issued to the original form of payment. If you paid with a credit card, the credit will appear there. For debit cards, it goes back to your bank account. Cash purchases will be refunded in cash in-store.
- Refund Timeline: In-store returns are usually immediate. For mailed returns, the timeline is: 1) USPS transit time (3-7 business days), plus 2) Processing time at the warehouse (5-10 business days). The total can be up to 15-17 business days from when you mail it.
- Store Credit/Gift Cards: If you don’t have a receipt, you may be offered store credit at the item’s current selling price. This is not guranteed and is at the discretion of the store manager.
Tips for a Hassle-Free Return
A little preparation makes the process effortless.
- Keep the original receipt or packing slip in a safe place until you’re sure you’re keeping the item.
- Try on items promptly after receiving them to ensure fit and style, but do so carefully without removing tags or damaging the garment.
- If returning by mail, use the provided prepaid label and get a drop-off receipt from USPS as proof you shipped it.
- For expensive items like suits, consider making the return in-store for immediate resolution.
What If Your Return is Outside the 90-Day Window?
The 90-day policy is firm for standard returns. If you try to return something after this period, the store will likely decline the return. However, it’s always worth contacting customer service if there are extenuating circumstances, such as a verified defect that wasn’t apparent initially. They may offer a solution, such as a one-time courtesy exchange or repair.
The Men’s Wearhouse Alteration Guarantee
This is a separate but important policy. Men’s Wearhouse offers free pressing and alterations on most suit and sport coat purchases for the life of the garment. If your size changes or you need a re-alteration, they will handle it. This is a service benefit, not part of the return policy, but it adds great value to your purchase.
International Returns
Men’s Wearhouse primarily serves the United States. If you are located outside the U.S. and need to return an item, you will need to contact their customer service directly. International return shipping costs are typically the responsibility of the customer, and the process may involve customs forms. It’s best to clarify all details before shipping.
Common Problems and Solutions
Sometimes issues come up. Here’s how to handle them:
- Lost Receipt: Without a receipt, your options are limited. The store may look up the purchase with the credit card you used or offer store credit at the lowest recent selling price.
- Missing Tags: Items without original tags are generally not accepted for return, as they cannot be resold as new.
- Item Damaged in Transit: If an item is damaged when you recieve it, contact customer service immediately with photos. They will typically send a replacement quickly and provide a prepaid label to return the damaged item.
- Refund Not Received: If it’s been more than 15 business days since your return was delivered, contact customer service with your return tracking number and order details for an investigation.
Frequently Asked Questions (FAQ)
How long is the Men’s Wearhouse return policy?
The standard return period is 90 days from the date of purchase for items in new, unworn condition with tags attached.
Can I return an altered suit to Men’s Wearhouse?
Altered items can only be returned if there is a defect in the material or the alteration work itself. You cannot return a properly altered suit simply because you changed your mind.
Does Men’s Wearhouse accept returns without a receipt?
It is at the store’s discretion. They may offer store credit at the item’s current price if they can verify the purchase, but a receipt is strongly recommended for a full refund.
Are Men’s Wearhouse online returns free?
Yes, Men’s Wearhouse provides a prepaid return shipping label for online orders, making the return process free for the customer.
What is Men’s Wearhouse’s exchange policy?
Exchanges are generally allowed within the 90-day window. For the easiest experience, bring the item to a physical store to swap it for the new size or color you need.
Can I return a Men’s Wearhouse item to a Jos. A. Bank store?
Since both brands are owned by the same parent company, some cross-brand returns might be possible, but it is not guaranteed. It’s always best to return the item to the original brand’s store to avoid any confusion or delays.
How long do Men’s Wearhouse refunds take?
In-store refunds are instant. For mailed returns, allow 5-10 business days for processing after the warehouse receives the package, plus the initial shipping time.
What items are final sale at Men’s Wearhouse?
Items marked “Clearance” or “Final Sale” are not returnable. Also, monogrammed, personalized, or custom-made items cannot be returned unless defective.
Knowing the Men’s Wearhouse return policy inside and out gives you the freedom to shop for your wardrobe needs without worry. By following the guidelines on time limits, item condition, and keeping your proof of purchase, you can ensure that any necessary returns or exchanges are handled quickly and fairly. Always remember to check for specific terms on altered or clearance items, as those are the most common exceptions. With this knowledge, you’re ready to make your next purchase with complete confidence.