Finding the perfect suit or a sharp new dress shirt is a great feeling, but sometimes, things don’t work out as planned. The fit might be slightly off, the color might look different at home, or perhaps it was a gift that wasn’t quite right. In these moments, knowing the store’s return guidelines can make all the difference. Having a clear and fair policy is a sign of a company that stands behind its products and values its customers’ satisfaction.
When you shop at Men’s Wearhouse, you’re investing in your wardrobe with the expectation of quality and service. Fortunately, their approach to returns and exchanges is designed to be straightforward, giving you peace of mind with your purchase. Whether you bought an item in-store or online, getting familiar with the mens wearhouse return policy is a smart first step before you make any purchase. It ensures that your shopping experience remains positive, even if you need to make a change.
The Essentials of the Men’s Wearhouse Return Policy
At its core, the Men’s Wearhouse return policy is quite customer-friendly. The general rule is that most new, unworn merchandise in its original condition, with tags attached, can be returned with a receipt or proof of purchase within a specific timeframe. This applies to items purchased from their physical stores as well as their online shop. The goal is to make the process as hassle-free as possible, whether you’re exchanging for a different size or requesting a full refund.
For standard purchases, you typically have 90 days to initiate a return. This generous window gives you ample time to try on your clothing at home, ensure the fit is perfect, and decide if it’s truly the right piece for you. It’s always a good idea to double-check your receipt or the online order confirmation for the exact date, so you don’t accidentally miss the deadline.
What You Need for a Smooth Return
To ensure your return process goes off without a hitch, it’s best to be prepared. The most important item is your receipt, packing slip, or order confirmation email. This serves as your proof of purchase and is essential for processing any refund or exchange. If you’re returning a gift, the process might be slightly different, and a gift receipt is usually required.
Next, make sure the item is in its original condition. This means it hasn’t been worn, altered, or washed. All original tags should still be attached to the garment. For suits and sport coats, this often includes the tags on the sleeve as well. If you purchased the item online, using the original packaging can be helpful, though not always mandatory. Bringing everything back in the box it came in shows the item has been cared for and makes the process smoother for the store associate.
Navigating Online Purchases and Returns
Returning something you bought from the Men’s Wearhouse website is a simple process. You generally have two options. The first is to initiate a return through your online account on their website. You can print a prepaid shipping label and send the item back through the mail. The second, and often more convenient option, is to take your online purchase to any Men’s Wearhouse retail location. This is a great benefit, as you can get immediate assistance and, if you’re exchanging, walk out with the correct item the same day.
Remember that when you return an online order by mail, it can take some time for the package to be received and processed by the warehouse. After they receive your return, it may take a few additional business days for the refund to be posted back to your original method of payment. If you need a quick resolution, the in-store return route is typically faster.
Special Considerations and Exceptions
While the policy covers most items, there are a few special cases worth noting. Altered merchandise often cannot be returned, as the customization makes it difficult to resell. This is why it’s so important to be absolutely certain about your purchase before you have any tailoring done. Men’s Wearhouse offers in-house alterations, so if you’re unsure, it’s a good idea to speak with a store associate about your options before proceeding.
Another area to pay attention to is final sale or clearance items. These deeply discounted products are often marked as non-returnable. The price reflects the fact that the sale is final, so it’s important to be confident in your selection when buying these items. Always check the product description or ask a salesperson at the time of purchase if an item is final sale.
Helpful Tips for a Stress-Free Experience
A little preparation can make returning an item a quick and easy task. First, try on your purchases as soon as you receive them. Don’t let them sit in the closet with the tags on until the last minute. This gives you plenty of time within the 90-day window to make a decision. Second, always keep your receipt in a safe place. Consider taking a picture of it with your phone as a backup. If you’re giving a Men’s Wearhouse gift, including a gift receipt is a thoughtful gesture that provides the recipient with flexibility.
Finally, don’t hesitate to ask for help. The staff at Men’s Wearhouse are trained to assist with fittings, styling, and the return process itself. If you have any questions about a specific item or situation, a quick phone call to your local store can provide clarity and save you a potential unnecessary trip.
In summary, the Men’s Wearhouse return policy is designed with the customer in mind, offering a generous 90-day window for most returns and the flexibility to handle online purchases in-store. The key to a successful return is keeping your receipt safe and ensuring the items are returned in their original, unworn condition with all tags attached. By understanding these simple guidelines, you can shop with confidence, knowing that Men’s Wearhouse supports your satisfaction long after you’ve left the store.