If you need to return something to Men’s Wearhouse, understanding the Men’s Wearhouse return policy is the first step. This guide will walk you through everything you need to know, from time limits to condition requirements, making your return or exchange as smooth as possible.
We’ll cover the standard policy, exceptions for special items, how to process your return in-store or by mail, and what to do if you lost your receipt. Knowing these details can save you time and ensure you get the resolution you’re looking for.
Men’s Wearhouse Return Policy
The core Men’s Wearhouse return policy is designed to be customer-friendly. In most cases, you have 90 days from the date of purchase to return items for a refund or exchange. The items must be in their original, unworn condition with all tags attached.
This applies to purchases made both in physical Men’s Wearhouse stores and online at menswearhouse.com. Having your original receipt or packing slip makes the process much faster, but it’s not always strictly required, as we’ll explain later.
What You Can Return
Most regular-priced merchandise falls under the standard 90-day rule. This includes:
- Suits and suit separates (jackets, pants)
- Dress shirts and casual shirts
- Neckties, belts, and other accessories
- Dress shoes and casual footwear
- Outerwear like topcoats and overcoats
What Has Special Return Rules
Certain items have different conditions or are final sale. Always double-check at the time of purchase.
- Altered Items: Customarily altered apparel cannot be returned unless there is a defect in workmanship or materials. This is a key point many customers miss.
- Clearance & Final Sale: Items marked “Final Sale” at purchase are not eligible for return or exchange.
- Rental Items: Tuxedo and suit rentals follow a completely different process governed by the rental agreement.
- Monogrammed/Personalized Items: These are typically final sale, as they are made specifically for you.
Return Condition is Key
For a return to be accepted, the item must be in resellable condition. This means:
- Original tags are still attached and intact.
- The item has not been worn, washed, or altered.
- All original packaging (like shoe boxes) is included, if possible.
- There are no stains, odors, or signs of use.
How to Return an Online Purchase
You have two main options for returning items bought online: by mail or in a store.
Option 1: Return by Mail (Prepaid Label)
This is the most common method for online returns.
- Log into your menswearhouse.com account and go to ‘Order History’.
- Select the item(s) you wish to return and initiate the return process.
- Print the prepaid return shipping label that is generated.
- Securely package the item in its original packaging or a suitable box, with all tags attached.
- Attach the return label to the outside of the package.
- Drop the package at a USPS location or schedule a pickup.
Refunds are usually processed within 10-14 business days after the return is recieved at the warehouse. You will get an email confirmation once it’s scanned.
Option 2: Return In-Store
This is often the fastest way. You can bring your online order to any Men’s Wearhouse retail location.
- Bring the item(s) you want to return with all original tags and packaging.
- Bring your packing slip or the order confirmation email (digital or printed).
- A store associate will process the return directly to your original payment method or offer an exchange.
The in-store return is instant for refunds to credit/debit cards, which is a huge advantage over waiting for mail processing.
How to Return an In-Store Purchase
For items bought at a physical store, you should return them to a Men’s Wearhouse store. Simply bring the item and your original receipt to the customer service counter. The associate will check the condition and process your refund or exchange on the spot.
If you don’t have a store nearby, you might be able to process a return by mail, but you’ll need to contact customer service first to get instructions and a return authorization. It’s not as straightforward as the online return system.
What If You Lost Your Receipt?
Don’t panic if you can’t find your receipt. Men’s Wearhouse can often look up your purchase using the credit card you used to buy the item or, in some cases, your phone number if you provided it at checkout.
If a lookup isn’t successful, they may offer you merchandise credit for the item’s current selling price, which may be lower than what you paid if the item is now on sale. This is why it’s always best to keep your receipt safe.
Understanding Refund Methods and Timing
How you get your money back depends on how you paid and how you returned the item.
- Credit/Debit Card: Refunds go back to the original card. In-store returns are quick, often appearing in 3-5 business days. Mail returns take 10-14 business days after processing.
- Cash: In-store returns for cash purchases are typically refunded in cash. Mail returns may be issued as a check or store credit.
- Gift Card/Merchandise Credit: Returns are refunded onto a new gift card.
- Buy Now, Pay Later (e.g., Klarna): Contact the payment service directly for instructions, as the refund may affect your installment plan.
The Men’s Wearhouse Exchange Process
Exchanging an item is generally easier than a return, especially in-store. You can exchange for a different size, color, or a completely different item. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get refunded the difference.
For online exchanges, you often need to process a return and then place a new order. It’s sometimes faster to do a return and then make a separate purchase, especially if you want the new item shipped quickly.
Special Circumstances and Exceptions
Returns Without Tags
This is tricky. Without tags, the item is usually considered worn and may be denied. However, if you have the receipt and the item is clearly unworn, a store manager might make an exception, possibly for store credit only. It’s not guaranteed.
Damaged or Defective Items
If you receive a damaged item or discover a manufacturing flaw, contact customer service immediately. They will cover the return shipping and facilitate a replacement or refund, even outside the standard 90-day window for defects.
Longer Hold Periods
During peak seasons like the winter holidays, Men’s Wearhouse sometimes extends the return window. Always check your receipt or the website at the time of purchase for any announced extensions, as these are not automatic.
Tips for a Hassle-Free Return
- Keep your receipt and tags on the item until you’re sure you’re keeping it.
- Try on items promptly to ensure fit and style.
- For mail returns, use a trackable shipping method (the prepaid label includes this).
- Take photos of the item before you send it back, just for your records.
- Return in-store whenever possible for the quickest resolution.
Men’s Wearhouse vs. Jos. A. Bank Return Policy
Since Men’s Wearhouse and Jos. A. Bank are sister companies, their policies are very similar. Both generally offer a 90-day return window for unaltered, tagged merchandise. You can often return items purchased at one brand to a store of the other, but it’s best to call ahead and confirm with the specific location first to avoid any confusion.
Frequently Asked Questions (FAQ)
How long is the Men’s Wearhouse return policy?
You have 90 days from the purchase date for most items to make a return.
Can I return something to Men’s Wearhouse without a receipt?
Yes, it’s often possible. They can try to look up the purchase with your card or phone number. If not, you may recieve store credit for the current price.
What is Men’s Wearhouse’s return policy on altered suits?
Altered suits cannot be returned unless there is a defect. Be absolutely certain of your measurements before authorizing alterations.
Can I return online purchases to a Men’s Wearhouse store?
Yes, this is encouraged for speed. Bring the item, its tags, and your packing slip or order confirmation.
Does Men’s Wearhouse offer refunds?
Yes, refunds are given to the original payment method for returns within the policy guidelines and with a receipt.
Are Men’s Wearhouse returns free?
Returns by mail using their prepaid label are free. Returns in-store are also free, obviously. If you need a special mailing label from customer service for an in-store purchase, ask if there are any fees.
What items are final sale at Men’s Wearhouse?
Items marked “Final Sale,” clearance under certain conditions, and monogrammed or personalized items are typically final sale and cannot be returned.
How long do Men’s Wearhouse refunds take?
In-store refunds to cards take 3-5 business days. Mail-in refunds take 10-14 business days after the return is processed at their facility.
By following this clear guide, you can navigate the Men’s Wearhouse return policy with confidence. Always remember to check your specific receipt for details and when in doubt, call your local store or customer service for the most current information regarding your particular situation. A smooth return process starts with knowing the rules before you make your purchase.