Understanding the Menards special order return policy is key before you make a purchase. This policy covers items that are not typically stocked in the store, and it’s different from their standard returns. Knowing the rules can save you time, money, and a lot of hassle if your plans change or something isn’t quite right.
Special orders are a great way to get exactly what you want for your project. But because these items are often made just for you, returning them isn’t always straightforward. Let’s break down everything you need to know so you can shop with confidence.
Menards Special Order Return Policy
The core of the Menards special order return policy is that all sales are typically final. This means once you place and pay for a special order, you generally cannot return it for a refund or exchange. This is a standard practice for custom-made, specially sourced, or non-stock items across the retail industry.
The reason is simple: these items are ordered specifically for you. They often cannot be resold to another customer. This applies to a wide range of products you might not initially think of as “custom.”
What Counts as a Special Order?
It’s not just custom cabinets. Many items fall under this policy. Here are common examples:
- Custom-cut blinds and window treatments
- Special-order flooring (specific carpet, hardwood, or tile)
- Garage doors ordered in a specific size or style
- Appliances in a non-standard color or finish
- Special size or style doors and windows
- Furniture and decor items not in warehouse stock
- Certain lighting fixtures ordered from a catalog
- Cut-to-order countertops like laminate or quartz
A good rule of thumb: if the item has to be ordered from a supplier or manufacturer specifically for your project, it’s likely a special order. The sales receipt or order confirmation will also usually state if an item is non-returnable.
Exceptions and Possible Solutions
While the policy is strict, there are some grey areas and potential paths forward if you have an issue.
Defective or Damaged Items
If your special order arrives damaged or is clearly defective, you are not stuck with it. Menards will work with you and the supplier to resolve the problem. You should:
- Inspect the item immediately upon delivery or pickup. Do not install it.
- Note any damage on the delivery slip if applicable.
- Contact the Menards store where you placed the order right away.
- Provide photos of the damage or defect.
The store will typically arrange for a replacement or repair through there supplier. This process can take time, but it is your right as a customer.
Store Error or Incorrect Order
If Menards makes a mistake—like ordering the wrong color, size, or product—they are responsible for making it right. In these cases, they will usually help facilitate a return or exchange at no cost to you. Always double-check your order confirmation details before the item goes into production.
The 11% Rebate Consideration
Menards famous 11% rebate often applies to special orders. However, it’s crucial to understand the interaction. Even if you get a rebate on a special order, the final sale nature of the purchase remains. The rebate is processed separately and does not make the item returnable. Think of the rebate as a discount you get later, not a change to the return policy.
How to Avoid Special Order Problems
The best strategy is to prevent issues before they start. Here is a step-by-step guide to smart special order shopping at Menards.
- Measure Twice, Order Once: Be absolutly certain of your measurements. For windows, doors, or flooring, even a small error can mean an unusable product.
- Get Physical Samples: For colors, finishes, and materials, always look at a physical sample in your home’s lighting. A chip on a display can look different in your space.
- Read the Fine Print: Before you pay, ask the associate to confirm the item is a non-returnable special order. Make sure you see this noted on your paperwork.
- Understand Lead Times: Ask for a realistic delivery estimate. Special orders can take weeks or even months, which can impact your project timeline.
- Confirm All Details at Pickup/Delivery: When your item arrives, verify the model number, size, and color against your order slip before you leave the store or before the delivery driver leaves.
What About Cancelling an Order?
Your best window of opportunity is before the item goes into production. If you need to cancel a special order, contact the store immediately. If the order hasn’t been submitted to the supplier or manufacturer, they may be able to cancel it without penalty. However, once the supplier has begun processing, you may be subject to a restocking or cancellation fee, or you may not be able to cancel at all. Speed is essential.
Returning Standard In-Stock Items
It’s helpful to contrast the special order policy with Menards standard return policy for context. For regular, in-stock merchandise:
- Most new, unopened items can be returned within 90 days with a receipt for a full refund.
- Used or opened merchandise may be returned within 90 days with a receipt for a store credit.
- Some items, like electronics or generators, have shorter return windows (often 30 days).
- Seasonal items have specific return deadlines posted in store.
This liberal policy makes the special order rules stand out, so it’s vital to know which category your purchase falls into.
Working with Store Management
If you find yourself in a difficult situation with a special order, politely asking to speak with a department manager or store manager can sometimes help. While they cannot override supplier rules, they may have more discretion to offer a store credit or find a compromise solution, especially if there’s any ambiguity about the order process. Being calm and factual always works better than being confrontational.
Key Takeaways for Your Next Project
Shopping for home improvement projects should be exciting, not stressful. By keeping these points in mind, you can navigate Menards special orders smoothly:
- Assume all special order sales are final. Plan accordingly.
- Invest extra time in the planning and measuring phase.
- Use the 11% rebate as a nice bonus, not a factor in your return decision.
- Act fast if you need to cancel or if there’s damage.
- Always save your paperwork and order confirmations in a safe place.
Following this advice will give you peace of mind. You’ll be able to take advantage of the huge selection Menards offers through special orders while protecting yourself from unexpected surprises.
Frequently Asked Questions (FAQ)
Can I return a special order appliance to Menards?
Generally, no. Appliances ordered in a special color, finish, or model not normally stocked are considered special orders and are final sale. Standard in-stock appliances follow the regular return policy.
What if I refuse delivery on a special order item?
Refusing delivery typically does not void the final sale condition. You will likely still be responsible for the cost of the item and may incur additional shipping or restocking fees. It is much better to cancel the order before it ships if possible.
Does the Menards return policy for special orders ever change?
Policies can be updated, so it’s always wise to check the current policy on Menards official website or ask an associate at the time of purchase. The final sale principle for custom items has remained consistent for a long time, though.
How do I know for sure if my item is a special order?
The sales associate should inform you, and it will be marked on your receipt or order invoice. When in doubt, ask directly: “Is this a non-returnable special order?” before you complete the transaction.
Can I exchange a special order if I change my mind?
Exchanges are treated the same as returns under the Menards special order return policy. Since the sale is final, you cannot typically exchange it simply because you changed your mind. Exchanges are usually only facilitated if the store or supplier made an error.
What about returning special order flooring?
Cut carpet, specific tile lots, and custom hardwood orders are almost always final sale. It’s crucial to order a little extra for waste, as you cannot return leftovers and re-order more from the same dye lot later.
Is there a restocking fee for special orders?
Since returns are not usually accepted, a restocking fee isn’t standard. However, if you manage to cancel an order after it’s been processed but before it ships, a cancellation or restocking fee from the supplier is common and may be passed on to you.
In conclusion, the Menards special order return policy is built on the principle of final sale. By treating special orders as custom purchases and doing your homework upfront, you can avoid dissapointment. Remember to measure carefully, review order details, and ask questions before you pay. This way, you can enjoy the perfect materials for your home project without any unwelcome surprises.