Maurices Return Policy

If you’ve ever bought something that didn’t work out, you know how important a store’s return policy is. Understanding the Maurices return policy before you shop can save you time and ensure you’re happy with your purchase. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with total confidence.

The core Maurices return policy is designed to be straightforward for customers. In most cases, you can return items you’re not satisfied with for a refund or exchange. The process is simple, but there are specific rules about timing, item condition, and having your proof of purchase. Knowing these details upfront makes the whole experience smooth and stress-free.

What Items Can You Return to Maurices?

Maurices accepts returns on a wide variety of merchandise. This includes clothing, accessories, and shoes. Most items are returnable as long as they meet the condition requirements, which we’ll cover in detail below. You can typically initiate a return whether you bought the item in a physical Maurices store or online through their website.

What Items Are Final Sale and Cannot Be Returned?

Some items are marked as final sale and cannot be returned. It’s crucial to check your receipt or the online product page before buying. Here are common final sale items:

Items marked “Final Sale” on the receipt or tag.
Gifted cards are non-returnable and non-refundable.
Altered or personalized items.
Items that are damaged due to wear or misuse after purchase.
Swimwear with the hygiene liner removed.

Timeframe for Returns: How Long Do You Have?

The standard return window at Maurices is 60 days from the original purchase date. This is a generous policy compared to many other retailers. It gives you ample time to decide if an item is right for you. Always check your receipt for the exact purchase date, as this is what the store will use to confirm your return is within the 60-day period.

For online purchases, the 60-day clock starts from the day the item was shipped, not necessarily the day you ordered it. Your packing slip will have the relevant date. If you recieved an item as a gift, different rules might apply, which we’ll cover in the FAQ section.

Condition of Items: What Must Be True for a Return?

To be eligible for a return, your items must be in like-new, resalable condition. This means Maurices should be able to put the item back on the sales floor. Here’s what that entails:

All original tags must be attached and intact.
The item must be unworn, unwashed, and free of any stains, odors, or damage.
It should be returned in its original packaging if possible, especially for shoes or accessories.
The item must not smell of perfume, smoke, or other strong scents.

Required Proof of Purchase

You must provide proof of purchase for any return. The store associates needs this to process your refund to the original payment method. Acceptable forms of proof include:

The original printed receipt from a store purchase.
The packing slip from an online order.
A digital receipt or order confirmation email on your phone.
A gift receipt, which will allow for an exchange or store credit.

Without any proof of purchase, Maurices may deny the return or only offer the current selling price as store credit, which could be lower than what you paid.

Step-by-Step: How to Return an Item to a Maurices Store

Returning an item to a physical Maurices location is often the quickest method. Follow these steps:

Gather the item, ensuring it meets all condition requirements.
Locate your proof of purchase (receipt, packing slip, or email).
Visit any Maurices store. You do not have to return it to the same store where you bought it.
Bring the item and your proof to a sales associate at the register.
The associate will inspect the item and process your return. You’ll recieve your refund based on your original payment method.

Step-by-Step: How to Return an Item You Bought Online

You have two main options for returning online purchases: by mail or to a store.

Option 1: Return by Mail (Using a Prepaid Label)

Log into your Maurices account online and go to your order history.
Select the item(s) you wish to return and follow the prompts to initiate the return.
Print the provided prepaid return shipping label. If you don’t have a printer, you can often request a QR code to show at a shipping location.
Securely package the item in its original packaging or a suitable box, with all tags attached.
Attach the return label to the package and drop it off at the designated carrier (usually USPS or UPS).
Keep your tracking number! This allows you to monitor the return’s progress.

Option 2: Return an Online Purchase to a Store

This is usually faster. Simply bring the item, with all tags, and your packing slip or order confirmation to any Maurices store. They will process the return directly at the register.

Refund Methods: How Will You Get Your Money Back?

How you get your refund depends on how you paid and where you return the item.

Original Payment Card: Refunds are typically issued back to the credit or debit card used for the purchase. This can take 3-10 business days to appear on your statement after the return is processed.
Cash Purchase: If you paid with cash in-store, you will likely recieve a cash refund. For mailed returns of cash purchases, you may get a check or a merchandise credit.
Store Credit/Gift Card: If you don’t have a receipt, or if you used a gift card, you will usually recieve the refund as Maurices store credit on a new gift card.
Online Payments (PayPal, etc.): Refunds are issued back to the original PayPal account or online wallet.

What About Exchanges?

Exchanging an item for a different size or color is generally easy. You can do an exchange in any Maurices store by bringing the item in its original condition with your proof of purchase. For online orders, it’s often quicker to process a return and then place a new order for the desired item, especially if you want a different color that might be in stock.

Maurices Return Policy for Sale Items

Many retailers have different rules for sale items, but Maurices typically treats them the same as regular-priced items. Items purchased during a sale can be returned within the standard 60-day window, provided they are not marked “Final Sale.” Your refund will be for the price you actually paid during the sale, not the original full price.

Special Considerations: Holiday Returns and Gifts

During the winter holiday season, Maurices often extends its return policy for purchases made in November and December. This extension is usually until late January, but you should always verify the exact date each year, as it can change. Check the Maurices website or your receipt for the specific holiday return deadline.

Returning a Gift: If you received a Maurices item as a gift, you have options. With a gift receipt, you can return the item for a store credit or gift card. Without any receipt, Maurices may offer you the current selling price as store credit, provided the item is in new condition with tags.

Tips for a Hassle-Free Maurices Return Experience

To make sure your return goes without a hitch, keep these tips in mind:

Always keep your receipt until you are sure you’re keeping the item. Tuck it into the bag or take a picture with your phone.
Try on items carefully. Avoid removing tags until you are certain you want to keep them, and be mindful of makeup, deodorant, or perfume when trying on tops.
If returning by mail, use a sturdy box and secure the label properly. It’s a good idea to get a drop-off receipt from the carrier.
Act within the 60-day window. Don’t let the return period slip past you.
Be polite and patient with store associates. They are there to help you within the guidelines of the policy.

What If Something Goes Wrong?

If your return is denied, first calmly ask the associate for the specific reason. Common reasons include being outside the return window, missing tags, or signs of wear. If you believe there’s been an error, you can ask to speak with a store manager. For persistent issues with an online return, you can contact Maurices customer service directly via the phone number or email on their website. Having your order number and tracking information ready will help them assist you faster.

Frequently Asked Questions (FAQ)

Q: Can I return items without the original tags?
A: No, all original tags must be attached for a return to be accepted. This is a standard requirement to prove the item hasn’t been worn.

Q: How long does it take to get a refund for a mailed return?
A: After Maurices receives your return package at their warehouse, it can take 7-14 business days to process the refund. Then, it may take an additional 3-10 business days for the refund to post to your bank or card account.

Q: Does Maurices have a return policy for worn defective items?
A> If an item has a manufacturing defect (like a broken seam or faulty zipper) after you’ve worn it, you should contact customer service. They will often make an exception to the standard policy and assist you with a return or exchange, especially if the defect is their fault.

Q: What is Maurices’ return policy for online orders returned in-store?
A: You can return online orders to any physical Maurices store. It’s often the fastest method. Just bring the item with tags, the packing slip, and the payment card you used if possible. The refund is usually processed on the spot.

Q: Is there a return fee for mailing items back to Maurices?
A: Maurices typically provides a prepaid return shipping label, so there is no direct cost to you. However, some final sale items or special promotions may not qualify for free return shipping, so always check the terms during the return process.

Q: Can I return a bra or swimsuit?
A: Yes, but with strict hygiene rules. The item must have all original tags attached and the hygiene liner (if applicable) must be fully intact and not removed. If the liner is removed, the item cannot be returned.

Q: What if I lost my receipt?
A: Without a receipt, your options are limited. Maurices may be able to look up your purchase if you used a credit card or have an account. Otherwise, they might offer you the current selling price as store credit, which could be less than you originally paid.

Understanding the Maurices return policy gives you the freedom to shop knowing you have options if something isn’t quite right. By following the simple guidelines on timeframes, condition, and proof of purchase, you can ensure a positive experience. Remember to always check for final sale markings and keep your receipts safe. With this knowledge, you can fill your wardrobe from Maurices with complete peace of mind.