Finding that perfect cardigan or the ideal pair of jeans is a wonderful feeling. But sometimes, once you get home, the fit isn’t quite right, or the color doesn’t look the same as it did under the store lights. It happens to all of us. That’s why having a clear and fair return policy is so important for a stress-free shopping experience. Knowing the ins and outs of the maurices return policy before you make a purchase can give you the confidence to shop, whether you’re browsing online or in your local store.
We all want our purchases to work out, but life gets busy, and sometimes items sit in a bag for a while before we remember to return them. Whether you’re a frequent maurices shopper or are considering your first purchase, understanding their specific guidelines on timeframes, condition of items, and the difference between returns and exchanges can save you time and potential hassle. A little knowledge about the maurices return policy goes a long way in making sure your shopping experience remains positive, even when an item needs to go back.
What You Need to Know About Returning Items to Maurices
At its core, the policy is designed to be straightforward for customers. For most purchases, you have a generous 60 days from the date of purchase to return items for a refund or exchange. This two-month window is quite flexible, giving you ample time to decide if a piece is truly right for your wardrobe. To process your return, you will need your original receipt or the packing slip that came with your online order.
It’s also crucial that the items you wish to return are in their original condition. This means they should be unworn, unwashed, and have all original tags attached. The item should be returned with any original packaging, like the plastic bag a swimsuit comes in or the box for jewelry. This ensures that the product can be resold and is a standard practice for most retailers.
Making a Return With or Without a Receipt
Having your receipt makes the return process incredibly smooth. With a valid receipt, you can typically receive a refund to your original form of payment. If you paid with a card, the refund will go back to that card; if you used cash, you’ll receive cash back.
But what if that receipt has gone missing? Don’t worry, all is not lost. If you don’t have your receipt, maurices can often look up your purchase using the credit card you used to buy the items or by checking your account if you used a maurices credit card or provided your phone number at the register. If the purchase cannot be located, you will likely be offered merchandise credit for the item’s current selling price, which you can use on a future purchase in-store.
The Easiest Way to Return Online Orders
Online shopping is convenient, and so is returning those orders. You have two main options for sending back items you bought on the maurices website or app. The first is to initiate a return through your online account. You can print a prepaid shipping label and send the package back through the mail. It’s a simple process, but remember to keep your tracking number safe until the return is processed.
The second, and often even easier, option is to bring your online order directly to a maurices store. You don’t need to contact customer service first; just bring the items you want to return, along with the packing slip, to any physical location. The store associates will be able to process the return for you right there. This method is usually faster, as you get your refund or exchange immediately instead of waiting for a package to be shipped and processed at a warehouse.
Special Considerations for Different Items
While the standard policy covers most clothing, there are a few categories with specific rules you should be aware of. Final sale items, for instance, are typically not eligible for return or exchange. These are often marked down significantly and will be clearly labeled as “final sale” at the time of purchase, both online and in stores.
For items like bras, swimwear, and intimates, hygiene is a top priority. For the health and safety of all customers, these items can only be returned or exchanged if the original hygienic liner is still intact and undisturbed. This is a very common policy across the retail industry. Similarly, jewelry and accessories should be returned in their original packaging and in unworn condition to be accepted.
Exchanging an Item for a Different Size or Color
Sometimes you love a style, but you just need a different size. Exchanges are generally a simple process, especially if you go to a store. As long as the item is within the 60-day return window and meets the condition requirements, you can usually swap it for a different size or color on the spot. If you are processing an exchange through the mail, you may need to indicate your preference during the online return process or contact customer service for guidance.
Key Tips for a Smooth Return Experience
To make any return as effortless as possible, keep a few things in mind. First, try to hang on to your receipts and packing slips for at least 60 days. Tucking them into a specific folder or drawer can save you a lot of trouble later. Second, if you’re unsure about an item, try it on as soon as it arrives and make a decision quickly to stay within the return window. Finally, when in doubt, your local maurices store is your best resource. The associates there are knowledgeable and can help answer any specific questions you have about your potential return.
In the end, the goal of any good return policy is to protect you, the customer. Knowing that you have a reasonable amount of time to change your mind and that the process is designed to be hassle-free makes shopping a much more relaxed experience. By keeping these guidelines in mind, you can focus on what matters most—finding styles that make you feel confident and happy.