If you’ve just received a new set of scrubs from Mandala and they’re not quite right, understanding the Mandala scrubs return policy is your first step. This guide will walk you through everything you need to know to make a return or exchange smoothly, so you can get back to focusing on your day.
We’ll cover the time limits, condition requirements, and step-by-step instructions. Knowing the policy details can save you time and ensure your experience is hassle-free. Let’s get started with the key points you should remember.
Mandala Scrubs Return Policy
The core of the Mandala scrubs return policy is designed to be straightforward for customers. Items must be returned within 30 days of the delivery date. This is a firm deadline, so it’s good to act quickly if you have any doubts about your order.
For your return to be accepted, the items must be in new, unworn, and unwashed condition. All original tags must be attached. This is standard for apparel returns, but it’s crucial to follow to avoid any issues.
What Items Are Eligible for Return?
Most items from Mandala are eligible for a return or exchange. This includes tops, bottoms, and sets in all colors and sizes. The key, as mentioned, is that they are in resellable condition with tags intact.
- Scrub Tops (all styles)
- Scrub Bottoms (all styles)
- Complete Scrub Sets
- Items purchased at full price or on sale
What Items Are Final Sale?
Some items cannot be returned. It’s important to check your receipt or the product page before buying if you think you might need to make a return. Final sale items typically include:
- Clearance or heavily discounted items marked “Final Sale.”
- Gift cards.
- Any item that has been worn, washed, or has it’s tags removed.
- Personalized or altered merchandise.
Return Methods: Online vs. In-Store
Mandala offers two primary ways to process your return. The method you choose might depend on whats most convenient for you.
Returning an Online Order
This is the most common method. You’ll need to initiate the return through your Mandala account on their website. The process is managed through a returns portal, and you will be responsible for shipping the package back. They do not provide pre-paid return labels automatically, so keep in mind there will be a shipping cost deducted from your refund.
Returning an Item to a Physical Store
If you live near a Mandala retail location, you can return your online purchase there. This is often the faster option, as you can get your refund processed immediately. Just bring the item in its original condition with tags, along with your packing slip or order confirmation email.
Step-by-Step Guide to a Online Return
Follow these steps carefully to ensure your return is processed without delay.
- Log into Your Account: Go to the Mandala website and log into the account you used to place the order.
- Find Your Order: Navigate to your order history and select the order containing the item you wish to return.
- Initiate the Return: Click on the “Return Items” button or link. You’ll be asked to select which items and the reason for the return.
- Review the Details: The system will show you any restocking fees or shipping deductions. Make sure you agree before proceeding.
- Print Your Label: You will be given a return authorization (RMA) number and a return label to print. Attach this label securely to your package.
- Pack Your Items: Place the items in their original packaging if possible, or a sturdy box. Ensure all tags are still attached.
- Ship the Package: Drop off the package at the designated carrier (usually USPS or UPS). Keep your tracking number safe!
- Wait for Processing: Once the package is received by Mandala, allow 5-10 business days for your refund to be processed.
Understanding Refunds and Credits
After your return is approved, the refund will be issued to your original payment method. It’s important to note that original shipping charges are non-refundable. Additionally, a return shipping fee is deducted from your refund total if you used the online return portal.
- Refund Timing: While Mandala processes quickly, it can take your bank or credit card company 5-10 additional business days to post the refund to your account.
- Store Credit: In some cases, you might be offered store credit. This is often faster and may waive the return shipping fee. Check the options during the return initiation process.
The Mandala Scrubs Exchange Process
If you need a different size or color, an exchange is often the best route. The process is similar to a return, but you select “exchange” as your reason. Here’s how it generally works:
- Follow the same steps 1-4 as the online return process, but choose “Exchange” as your reason.
- You will recieve instructions for sending back the original item.
- Once the return is received and inspected, Mandala will ship out the new item to you. You will be charged for the new item’s shipping, and any price difference if the new item costs more.
Pro Tip: For the fastest exchange, consider returning the original item to a physical store if you can. You can often pick the new size or color right there.
Tips for a Smooth Return Experience
A little preparation goes a long way. Here are some tips to make sure your return goes off without a hitch.
- Inspect Immediately: When your scrubs arrive, try them on promptly over clean clothes. Check the fit and fabric right away so the 30-day clock doesn’t run out.
- Keep Packaging: Hold onto the original bag or box until you’re sure you’re keeping the item. It makes repacking much easier.
- Take Photos: If you have any concerns about the condition of the item when it arrives, take photos before you initiate the return. This can be helpful documentation.
- Note the Deadlines: Mark your calendar. The 30-day return window is strict, so don’t let it slip your mind.
Common Issues and How to Avoid Them
Most return problems are easily preventable. Here are the common pitfalls and how to steer clear.
Missing Tags or Washed Items
This is the number one reason for a denied return. Once a tag is removed or the fabric is washed, the item cannot be resold as new. Always try on carefully and keep those tags attached until you are 100% certain.
Missing the 30-Day Window
The deadline is based on the delivery date, not the order date. You can find the delivery date in your shipping confirmation email. Don’t wait until the last week to decide.
Incorrect Return Shipping
Always use the provided label from the returns portal. Sending a package without the RMA number on it can lead to major delays or a lost package, as their warehouse won’t know which order it belongs to.
International Returns and Special Cases
If you placed an order from outside the United States, the return policy may have different requirements. Typically, international customers are responsible for all return shipping costs and any applicable customs duties. It’s best to contact Mandala customer service directly before sending an international return to confirm the process and costs.
For damaged or defective items, contact customer service immediately. Do not use the standard return portal. They will usually provide a pre-paid label and instructions for a replacement or refund for these special cases.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Mandala?
After Mandala receives your return, processing takes 5-10 business days. The refund then needs to be posted by your bank, which can take another 5-10 business days. In total, expect up to three weeks from the day you mail the package to see the funds back on your card.
Does Mandala offer free returns?
No, Mandala does not typically offer free return shipping. The cost of return shipping is deducted from your refund total when you use the online return portal. Returning an online order to a physical store is a way to avoid this fee.
Can I return Mandala scrubs without a receipt?
If you made the purchase online through an account, your digital receipt is all you need. For in-store purchases without a receipt, they may offer store credit at the current selling price if they can verify the item. It’s always best to have your proof of purchase.
What is Mandala’s exchange policy?
The exchange policy follows the same 30-day, new-condition rules as the return policy. You can exchange for a different size or color. The fastest method is to process the exchange in a physical store.
Are Mandala scrub returns easy?
Yes, the process is straightforward if you follow the guidelines: within 30 days, tags on, unworn. Using the online portal is simple, and the in-store option is even more convenient for many.
What if my Mandala scrubs are defective?
If you receive an item with a manufacturing flaw (like a seam coming undone), don’t use the standard return process. Contact Mandala customer service directly with photos of the defect. They will provide a solution, which usually includes a prepaid return label and a prompt replacement or refund.
Contacting Customer Service for Help
If you run into any issues or have questions not covered here, Mandala’s customer service team is there to help. The best way to contact them is through the email form on their website’s “Contact Us” page. Be sure to have your order number ready. They aim to respond to inquiries within one to two business days.
Remember, being polite and providing all the necessary information (order number, item details, photos if needed) will help them resolve your query much faster. A clear subject line like “Question about Return for Order #12345” is also very helpful.
Understanding the Mandala scrubs return policy gives you the confidence to shop, knowing you have options if something isn’t perfect. By following the simple rules—acting within 30 days, keeping items pristine with tags—you can handle any return or exchange with ease. Now you can get back to finding the perfect, comfortable scrubs that support you through your long shifts.