If you’ve ever bought something from lululemon, you might have questions about their return process. Understanding the lululemon store return policy is key to a smooth experience if something doesn’t work out. This guide breaks down everything you need to know, from time limits and conditions to what happens with final sale items. We’ll cover returns in-store, by mail, and for international purchases, so you can shop with confidence.
lululemon store return policy
The core lululemon return policy is designed to be straightforward. They want you to be happy with your purchase. In most cases, you have 30 days from the date you received your item to start a return or exchange, as long as the item is in like-new condition. This means it hasn’t been worn, washed, or altered. Tags should still be attached for a full refund.
What “Like-New Condition” Really Means
This is the most important part of the policy. “Like-new” isn’t just a suggestion; it’s a requirement for a standard return. Here’s what lululemon looks for:
- Original Tags Attached: The hangtag and/or price tag should be still on the garment.
- Unworn and Unwashed: The item must show no signs of wear, washing, or use. This includes no deodorant stains, makeup marks, or pet hair.
- In Original Packaging: For certain items, like accessories or shoes, the original box and packaging should be included and in good shape.
- No Alterations: The item cannot have been hemmed, taken in, or otherwise modified.
If your item meets these criteria, your return for a refund should be processed without any issues. If it doesn’t, the store may offer you an alternative solution, which we’ll discuss later.
The 30-Day Return Window
The clock starts ticking from the day you receive your order, not the day you placed it. It’s a good idea to act quickly if you’re unsure about an item. Here’s how to check your timeline:
- Find your shipping confirmation email from lululemon. The delivery date is your start point.
- Mark 30 days from that date on your calendar.
- Initiate your return or bring the item to a store before that date passes.
If your 30th day falls on a holiday or a day the store is closed, try to go the day before. It’s better to be safe than sorry, as the policy is usually strictly enforced.
What If You Miss the 30-Day Window?
Don’t panic if you’ve missed the deadline. While you may not be eligible for a standard refund, lululemon has a “Like New” resale program or may offer a one-time courtesy in some cases. You can also try selling the item through a reputable platform. The store team can often provide guidance on your best next step.
How to Return an Item to a lululemon Store
Returning an item in-person is often the fastest way to get your refund. Here’s the step-by-step process:
- Gather Your Items: Bring the item(s) you wish to return in like-new condition with all tags attached. Don’t forget the original payment method if you want the refund back to your card.
- Bring Your Proof of Purchase: This is crucial. Have your receipt (email or paper), the packing slip from your order, or your order number ready. If you used a lululemon gift card, bring that too.
- Visit Any Store: You can go to any lululemon store, not just the one where you made the purchase. Find your nearest location using their store locator online.
- Speak with an Educator: A store associate (called an Educator) will check the item’s condition and your proof of purchase. They will process your return according to the policy.
Your refund will typically be issued to your original payment method and can take 3-10 business days to appear on your statement. If you paid with a gift card, you’ll receive a new gift card.
How to Return an Item by Mail
Can’t make it to a store? Mail-in returns are a convenient option. Follow these steps:
- Initiate Online: Log into your lululemon account on their website. Go to “My Orders” and select the item(s) you want to return. If you checked out as a guest, you’ll need your order number and email address.
- Print Your Label: The system will generate a prepaid return shipping label for you to print. You have 30 days from creating the label to get the package scanned by the carrier.
- Pack Your Box: Place the item(s) in their original packaging if possible, or use a sturdy box. Include the packing slip or the return form provided. Securely attach the prepaid label.
- Drop Off: Take the package to the designated carrier (like UPS or USPS). Get a drop-off receipt for your records, just incase.
Once lululemon receives and inspects your return, they will issue your refund. The whole process, from drop-off to refund, can take up to 14 business days. Keep an eye on your email for confirmation.
Understanding Final Sale Items
This is a critical part of the policy. Some items are marked “We Made Too Much” (WMTM) or are final sale. These cannot be returned or exchanged for quality or fit reasons. Always double-check the product page before buying WMTM items. Final sale typically applies to:
- All items purchased under “We Made Too Much” (sale section).
- Gift cards (which are non-refundable).
- Face masks and certain personal care items for health reasons.
- Items that have been clearly altered or personalized.
The only exception for final sale items is if they arrive damaged or defective. In that case, you should contact the GEC (Guest Education Centre) immediately.
Exchanges vs. Returns
Sometimes you just need a different size or color. Here’s how exchanges work:
- In-Store Exchanges: This is the easiest method. Bring the like-new item with tags to a store. If they have the new size or color you want in stock, they can process the exchange on the spot.
- Online Exchanges: lululemon does not offer direct exchanges through the mail. Instead, you would need to process a return for a refund and then place a new order for the desired item. This is why checking store inventory online before you go can save you a trip.
Remember, exchanges are subject to the same 30-day, like-new condition policy as returns.
International Returns and Special Cases
If you’re outside the country where you purchased, the process changes slightly.
- Cross-Border Returns: Generally, items bought in one country must be returned to that same country. You cannot buy from lululemon.com (US) and return it to a lululemon store in Canada, for example. Check the website for the specific country you purchased from for its policy.
- Defective Items: If your item has a manufacturing flaw (like a seam unraveling after one wear), this is covered under their quality promise, which extends beyond the 30-day return window. Bring it to a store or contact the GEC with photos and your receipt.
- Gift Returns: If you received a gift, you can return it without a receipt for store credit. The credit will be issued at the current selling price on a gift card.
Tips for a Hassle-Free Return Experience
A little preparation makes everything smoother.
- Keep Your Receipts: File your email confirmations in a dedicated folder or take a photo of paper receipts.
- Try On Promptly: When your order arrives, try everything on right away over clean, dry skin to avoid any marks. This gives you the full 30 days to decide.
- Save Your Packaging: Keep the original box and tags until you’re sure you’re keeping the item.
- Be Polite and Patient: Store Educators are there to help. Being kind and understanding of the policy guidelines goes a long way, especially if you need a special exception considered.
Following these tips will help ensure you have the best possible outcome, whether your returning for fit, style, or another reason.
What About the Quality Promise?
lululemon’s Quality Promise is different from their return policy. It’s a commitment that their product will perform for its intended use. If an item fails due to a material or workmanship flaw, they will take care of it—even after 30 days. You don’t need the tags, but you do need proof of purchase. The resolution could be a repair, replacement, or a refund based on their assessment. It’s always worth asking if you believe a product didn’t hold up as it should of.
Common Return Scenarios and Solutions
Let’s look at some specific situations you might encounter.
- Scenario: You washed the item once (tags are off) and it pilled excessively.
Solution: This may be covered under the Quality Promise. Contact the GEC with photos and details. - Scenario: You lost your receipt for a full-price item.
Solution: The store can often look up your purchase if you used a credit card or your phone number linked to a profile. Otherwise, you may receive store credit at the current price. - Scenario: You want to return an online order, but the return label expired.
Solution: Contact the GEC. They can often email you a new label or provide further instructions. - Scenario: You bought an item on final sale, but it has a hole in it.
Solution: This is considered defective. You are eligible for a return or exchange. Contact customer service right away.
Frequently Asked Questions (FAQ)
How strict is the lululemon return policy?
The policy is generally applied consistently, especially the 30-day window and like-new condition requirements. However, store managers may have some discretion for exceptional circumstances.
Can I return lululemon without the tag?
For a standard 30-day return, tags are required. Without them, your return will likely be denied unless it’s a Quality Promise claim for a defect.
What is lululemon’s return policy for online orders?
It’s the same 30-day, like-new policy. You can return online orders by mail with a prepaid label or take them to any physical store for processing.
How long do lululemon refunds take?
In-store refunds to a card take 3-10 business days. Online returns take longer—up to 14 business days after the warehouse receives and processes your package.
Can I return sale items to lululemon?
Items marked “We Made Too Much” (WMTM) are final sale and cannot be returned for refund or exchange, unless they are defective upon arrival.
Does lululemon offer store credit?
Yes, in situations where you don’t have a receipt or are returning a gift, you will typically receive the current value of the item on a lululemon gift card.
What is the lululemon exchange policy?
Exchanges for size or color are available within the 30-day window for in-stock items. They are easiest done in a physical store. Online, you must return and repurchase.
Knowing the details of the lululemon store return policy empowers you to shop smartly. Always check the condition of your items upon arrival, keep your receipts, and act within the 30-day window for standard purchases. For sale items, be absolutely certain before you buy. By following these guidelines, you can enjoy lululemon’s products with the peace of mind that you understand the options available to you if your purchase isn’t quite perfect. If your ever in doubt, reaching out to their friendly Guest Education Centre or visiting a store for clarification is always a good step.