If you’ve bought something from lululemon Like New, understanding the return policy is key to a smooth experience. The lululemon Like New return policy is designed to be straightforward, but it has some important specifics you should know. This guide will walk you through everything, from how to initiate a return to what happens with your refund. We’ll cover the time limits, condition requirements, and how this program differs from the main lululemon store’s policy.
Knowing these details upfront can save you time and ensure you’re completely satisfied with your pre-loved gear. Let’s get into the specifics so you can shop with confidence.
lululemon Like New Return Policy
The core of the lululemon Like New return policy is a 30-day window. You have 30 days from the date your order is delivered to start a return. It’s important to note that this is for returns only, not exchanges. The program currently does not offer direct exchanges.
All items must be returned in the same condition you received them. This means with the original lululemon Like New tag still attached and not washed or worn. The item must not have any new stains, odors, or damage.
What Items Are Eligible for Return?
Most items you purchase from the Like New site are eligible for return within the 30-day period. This includes:
- All apparel (tops, bottoms, jackets, etc.)
- Accessories like bags and scarves
However, there is a critical exception to be aware of. Final sale items are clearly marked at the time of purchase and cannot be returned for a refund. Always double-check the product page before you complete your order.
Condition Requirements for Returns
To have your return accepted, the item must meet strict condition requirements. The lululemon Like New team inspects all returns. Your return will likely be rejected if:
- The special lululemon Like New hangtag has been removed.
- The item shows any signs of wear, washing, or alteration.
- There are any new stains, smells, or damage that wasn’t described in the original listing.
Essentially, the item needs to look just as it did when you took it out of the package. This policy ensures the integrity of the resale platform for the next customer.
How to Start a Return
Starting a return is done entirely online. You cannot return Like New purchases to a physical lululemon store. Here are the step-by-step instructions:
- Go to the lululemon Like New website and navigate to the “Returns” section. You can usually find this in your account page or the footer of the site.
- Log into the account you used to make the purchase.
- Find the order containing the item you wish to return and select it.
- Choose the specific item(s) from that order you want to send back.
- Select your reason for the return from the dropdown menu provided.
- You will then receive a prepaid return shipping label via email. You must use this specific label.
- Package the item securely with the tag attached, affix the label, and drop it at the designated carrier (typically UPS or USPS).
Remember to keep your tracking number from the return package. This helps you confirm the return was recieved by the warehouse.
Understanding Refunds and Processing Time
Once your return is received and inspected at the lululemon Like New warehouse, the refund process begins. Here is what you can expect:
- Refund Method: Your refund will be issued back to the original payment method used for the purchase. This is not a store credit policy.
- Processing Timeline: After the warehouse accepts your return, it typically takes 5-10 business days for the refund to appear on your account. The time it takes for your bank or credit card company to post the credit can vary.
- Shipping Costs: The standard return shipping is free with the prepaid label. However, if you opted for expedited shipping on your original order, that cost is generally non-refundable.
If it’s been more than 10 business days since the return was approved and you still don’t see the refund, contact your financial institution first, then reach out to lululemon Like New customer service.
lululemon Like New vs. Main lululemon Store Policy
This is a crucial distinction. The lululemon Like New return policy is completely separate from the standard lululemon return policy. They are run as different programs.
- Returns to Store: You cannot return or exchange lululemon Like New items at any physical lululemon store or through the main lululemon website.
- Different Timeframes: The main lululemon store has a more flexible 30-day quality promise on regular priced items for performance issues, while Like New has a strict 30-day return-for-any-reason window.
- Condition: The main store may accept returns on gently worn items under their quality promise, but Like New requires unworn condition with tag.
Mixing up these two policies is a common mistake. Always follow the guidelines specific to the platform you purchased from.
What If Your Return is Denied?
If your return does not meet the conditions stated in the policy, it will be sent back to you. You will receive notification if this happens. The best way to avoid this is to:
- Inspect the item immediately upon arrival.
- Try it on carefully without removing the tag or damaging the item.
- Make a return decision quickly within the 30-day window.
If you believe a denial was in error, you can contact lululemon Like New customer service with your order number and photos to discuss the situation. Their contact information is on the website.
Tips for a Hassle-Free Return Experience
Follow these tips to make sure your return goes smoothly:
- Keep the original packaging until you are sure you are keeping the item.
- Take note of the delivery date so you don’t miss the 30-day deadline.
- Initiate the return online as soon as you decide, even if you can’t mail it immediately. This locks in your request.
- Use the provided prepaid label and get a drop-off receipt from the carrier for proof.
- Read the item description thoroughly before buying to minimize surprises. The descriptions usally note any minor flaws.
Selling to lululemon Like New
While this article focuses on the return policy for buyers, it’s helpful to understand the other side. If you’re selling your used lululemon gear through their trade-in program, the process is different. You send in your items, they are assessed for credit, and that credit is issued for you to spend on the Like New site. Once you sell an item, there is no return to you; it’s a final sale. This is seperate from the buying return policy covered here.
Common Reasons for Returns
People often return items for a few common reasons. Knowing these can help you shop more carefully:
- Fit Issues: Sizing can be inconsistent across styles and years. Use the provided size charts and reviews.
- Condition Differences: The item may have more wear than you expected from the description or photos.
- Style or Color: The color or style looks different in person than on your screen.
Taking a moment to review the product details can help avoid these issues and the need to return altogether.
Environmental and Ethical Context
The lululemon Like New program is part of a broader sustainability effort. By extending the life of garments, it helps reduce waste. The strict return policy is partly in place to maintain the quality and trust of this circular model. When you participate, you’re supporting a more sustainable approach to fashion, even if it means a less flexible return policy than buying new.
Frequently Asked Questions (FAQ)
Q: How long do I have to return a lululemon Like New item?
A: You have 30 days from the delivery date to initiate a return. The item must be in unworn condition with the original Like New tag attached.
Q: Can I return Like New items to a lululemon store?
A: No, you cannot. Returns for lululemon Like New purchases must be processed through the Like New website using their online portal and mailed back. Physical lululemon stores do not accept returns for the Like New program.
Q: Does lululemon Like New offer exchanges?
A: No, the program does not currently offer direct exchanges. If you need a different size or color, you would need to return the original item for a refund and then place a new order for the desired item, subject to availability.
Q: What if my lululemon Like New item has a flaw that wasn’t described?
A: If you receive an item with damage or wear that was not clearly stated in the product description, you should contact lululemon Like New customer service immediately. They will likely assist you with a return or resolution outside the standard policy, as this is a case of the item not being as described.
Q: How are refunds from Like New processed?
A: Refunds are issued to your original payment method. After the return is received and approved, it takes 5-10 business days for the refund to be processed. Your bank may then take additional days to show the credit on your statement.
Q: Are all lululemon Like New items returnable?
A: Most items are, but final sale items are not. Final sale items are clearly marked on the product page before you add them to your cart. It is your responsability to check this before completing your purchase.
Q: What do I do if I lost my return label?
A> You can typically generate a new return label by logging into your account on the lululemon Like New website and navigating to your order history. If you have trouble, their customer service can help resend the label.
In summary, the lululemon Like New return policy is built for clarity and sustainability. By sticking to the 30-day window, keeping the tags on, and using the online return system, you can ensure a positive experience. Always remember it’s a separate system from the main lululemon stores. With this knowledge, you can shop the Like New selection for great finds on pre-loved gear, knowing exactly how the return process works if you need it. This makes buying second-hand both smart and low-risk.