Understanding the Lululemon return policy is key to a stress-free shopping experience. Whether you bought something online or in-store, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know about returns, exchanges, and quality promises.
Lululemon Return Policy
The core Lululemon return policy is designed to be straightforward. Most items can be returned within 30 days of purchase, as long as they are unworn, unwashed, and have the original tags attached. This applies to purchases made both online and at their physical stores.
They also stand behind the quality of their products with a separate promise, which we’ll cover in detail. It’s important to note that the policy has some specific exceptions, especially for final sale items. Always check your receipt or order confirmation for the most accurate return window for your purchase.
What Items Can You Return?
You can return a wide variety of items under the standard policy. Here’s a quick list:
- Clothing (tops, bottoms, jackets, etc.)
- Accessories (bags, hats, yoga mats)
- Footwear (subject to a slightly different condition rule)
- Items bought on sale, unless marked “We Made Too Much” or “Final Sale”
What Items Are Final Sale?
Some purchases are not eligible for return or exchange. Knowing this before you buy can save you hassle. Final sale items typically include:
- Products marked “We Made Too Much” (WMTM) on the website.
- Items with a “Final Sale” sticker on the tag in-store.
- Gift cards (these are non-refundable).
- Personal care items, like deodorant, for health and safety reasons.
- Face masks, again for health and safety reasons.
- Any item that has been worn, washed, or altered.
Condition Requirements for Returns
For a return to be accepted, the item must meet strict condition criteria. Lululemon is very clear about this. The product must be:
- Unworn and unwashed.
- Have all original tags attached and intact.
- In the original packaging for certain items, like accessories.
- Free of any stains, odors, or damage.
For shoes, they must be tried on indoors on a clean surface. The outsole cannot show any signs of wear or dirt. If the hangtag is removed or the security tag is tampered with, the item cannot be returned.
How Long Do You Have to Return an Item?
The standard return window is 30 days from the date of purchase. However, there are a couple nuances:
- For online orders, the clock starts from the day you receive the item, not the day you ordered it. This is a helpful grace period.
- Holiday purchases often have an extended return window. For example, items bought in November and December may be returnable until January 24th of the following year. Always check the website during the holiday season for the official dates.
- If you used a gift card or merchandise credit for your purchase, the return timeline and method may differ slightly.
Proof of Purchase is Mandatory
You must provide proof of purchase for any return. This is non-negotiable. Acceptable forms include:
- The original email receipt (digital is best).
- The packing slip from your online order.
- The physical receipt from an in-store purchase.
- The barcode in your Lululemon account if you used your phone number or email at checkout.
Without one of these, the store likely will not be able to process your return, even if the item is in perfect condition. It’s a good habit to keep receipts until your sure about a purchase.
Step-by-Step: How to Return an Item to Lululemon
Returning an item is a simple process. Just follow these steps based on where you made your purchase.
Returning an Online Purchase
You have two main options for online returns: by mail or in-store.
- Start Online: Log into your Lululemon account and go to “My Orders.” Select the item(s) you wish to return.
- Choose Your Method: Select either a return by mail (a prepaid return label will be provided) or an in-store return.
- Package the Item: Place the item in its original packaging or a secure box. Include the original packing slip if you have it.
- Ship or Visit: If mailing, attach the label and drop the package at a designated carrier (like UPS). If returning in-store, bring the item, all tags, and your digital receipt to any Lululemon store.
Returning an In-Store Purchase
This is often the fastest way to get your refund.
- Gather Everything: Bring the item with all original tags attached, and your physical or digital receipt.
- Visit Any Store: You can return an item purchased at one Lululemon location to any other North American store.
- Process at the Till: An educator will check the item’s condition and your receipt, then process the refund to your original payment method.
Understanding Exchanges
Lululemon’s official policy treats an exchange as a return and a new purchase. This means you can’t simply swap an item for a different size or color at the same register. Here’s the easiest way to handle it:
- Process the return of the original item for a refund.
- Immediately purchase the new item you want.
This method ensures you get the correct price and availability for the new item. If the item you want is out of stock, you’ll have the refunded money to use elsewhere. Some stores might be able to facilitate this as one transaction, but it’s not guaranteed.
The Quality Promise: Beyond the Return Policy
This is a crucial part of Lululemon’s ethos and is different from the standard return policy. The Quality Promise is a commitment that their product will perform for its intended use. If an item develops a seam issue, fabric pilling, or a hole under normal use within a reasonable timeframe, they may offer a repair, replacement, or store credit.
- It is not a lifetime warranty. “Reasonable timeframe” is subjective and assessed on a case-by-case basis.
- The item must have been cared for according to the instructions (e.g., not put in the dryer if it’s a “No Dry” fabric).
- You need to bring the item to a store or contact the GEC (Guest Education Centre) online. Be prepared to explain the issue and show how you’ve cared for the garment.
This promise is at the discretion of Lululemon and is seperate from the 30-day return window. It’s for manufacturing faults, not for damage caused by accidents or improper care.
Refund Methods and Timing
How you get your money back depends on how you paid and how you returned the item.
- Credit/Debit Card: Refunds are issued to the original card. Processing can take 5-10 business days after the return is received.
- PayPal: Refunds go back to your PayPal account.
- Gift Card/Merchandise Credit: The refund is issued as a new e-gift card.
- Cash: In-store cash purchases may be refunded in cash, depending on store policy.
For mail returns, the refund process begins once the returned item is received and inspected at their warehouse. You’ll get an email confirmation when the refund is initiated.
International Returns and Special Cases
If you bought an item in one country and need to return it in another, the process is more complex. Generally, you must return the item to the country where it was purchased. For example, an item bought in the UK cannot be returned to a US store for a refund. You would need to ship it back to the UK following their return process.
Always contact the GEC before attempting an international return. They can provide the correct instructions and may be able to assist with return labels, though you might be responsible for shipping costs and any import duties.
Tips for a Smooth Return Experience
- Keep the tags on until you’re certain you’re keeping the item.
- Take a photo of your receipt as a backup as soon as you get it.
- Try on items indoors on a clean surface, especially shoes and light-colored leggings.
- If you’re unsure about sizing, buy two sizes and plan to return one. Just keep within the 30-day window.
- For online returns, use the provided label and get a drop-off receipt from the carrier for tracking.
- Be polite and clear when discussing a Quality Promise issue in-store. The educators are there to help.
Common Questions and Misconceptions
Many shoppers have similar questions. Let’s clear up a few common points.
- “Can I return an item I wore once?” Officially, no. If it’s worn or washed, it’s not eligible for a standard return. The Quality Promise might apply if there’s a defect.
- “The store near me is closed. What do I do?” Use the mail-in return option. The process is all managed through your online account.
- “I lost my receipt. Can I use my credit card statement?” Unfortunately, a bank statement is not sufficient proof of purchase. They need the actual transaction ID from a Lululemon receipt.
- “Do I have to pay for return shipping?” In most regions, Lululemon provides a prepaid return label for online orders, so it’s free. Always check your return instructions to confirm.
Frequently Asked Questions (FAQ)
What is Lululemon’s return policy?
Most items can be returned within 30 days if they are unworn, unwashed, and have all original tags. Final sale items are not eligible.
How strict is Lululemon on returns?
They are quite strict on the condition requirements. Items must look brand new. The are generally less flexible on final sale items and missing tags.
Can I return Lululemon without a tag?
No, the original hangtag must be attached for a standard return. If the tag is missing, the item will likely be refused unless you’re discussing a potential Quality Promise issue.
What is Lululemon’s quality return policy?
This is their Quality Promise. It covers product defects that occur under normal use within a reasonable time, separate from the 30-day return window. Outcomes are assessed case-by-case.
How long do Lululemon returns take to process?
In-store refunds are instant to your card. For mailed returns, once received, it takes 5-10 business days for the refund to appear on your original payment method.
Can I return online purchases in store?
Yes, this is a very convenient option. Just bring the item with tags and your digital receipt to any store.
Are Lululemon “We Made Too Much” items returnable?
No. Items purchased from the “We Made Too Much” (WMTM) section are considered final sale and cannot be returned or exchanged.
By understanding these guidelines, you can make the most of your Lululemon purchases. Knowing the difference between the standard return policy and the Quality Promise empowers you to address any situation that comes up. Always check the official Lululemon website for the most current policy information, as details can change.